The author argues that while hotels should automate operational processes, human-facing communications require genuine intention to maintain guest trust and engagement.
The $300M round values Mews at $2.5B and positions the PMS provider to expand AI capabilities across its platform serving 15,000 hotels globally.
Dylan Cole and Nick Ellis explore how Australian hoteliers leverage guest data for direct bookings and on-property spend in a high-cost operating environment.
Perth hit 96% occupancy with record ADR of AUD409, while Adelaide saw RevPAR surge 326% year-over-year during the cricket series.
British Columbia led with 70.4% occupancy while Montreal was the only major market to decline in both occupancy and RevPAR.
The Pacific Asia Travel Association (PATA) and the Asia Pacific Outdoor Lodging Association (APOLA) have entered into a formal partnership through a Memorandum of Understanding (MOU).
Travel Tech CEO warns state laws restricting AI pricing algorithms could increase costs and force inefficient one-size-fits-all pricing models.
Author advocates tracking metrics on repeat customer service calls, arguing that second calls for the same issue cost more time and money than initial complaints.
CoStar data shows 2025 marked the first year since 2020 with declining occupancy (-1.2%) and RevPAR (-0.3%), though ADR grew 0.9% nationally.
European hotel markets show revenue growth slowing to 2.5% while costs rise, with Spain's GOP margins highlighting the shift from recovery to operational efficiency focus.
SilverBirch replaced error-prone Excel spreadsheets with Fairmas software, achieving improved forecast accuracy and faster scenario modeling across its Canadian hotel portfolio.
The integration enables charge-to-room functionality and unified financials, addressing disconnected systems between property management and POS platforms.
By 2026, AI-native distribution systems that autonomously decide pricing and channel strategy will become essential infrastructure, directly impacting hotel asset valuations and cash flow predictability.
The integration connects hotels to 2,500+ travel agents and 3,000+ wholesale clients through automated inventory synchronization.
LodgIQ launches integrated analytics that lets revenue managers drill down to reservation-level data within their RMS to diagnose performance changes.
Hospitality is at an inflection point. 2026 is not just any other year, but a year when everything could change – and yes, AI is at the heart of it.
UK and European hotel debt markets show stable but selective lending appetite in Q1 2026, with banks offering 55-65% LTV at competitive margins for quality assets.
CoStar data shows Phoenix trailing NYC with 3,650 rooms, while Dallas rounds out the top three with 3,558 projected openings.
The International Luxury Hotel Association's Las Vegas conference explored how technology can enhance rather than replace human connection, with sessions covering AI automation, investment trends, and the evolution of personalized luxury service.
Maestro's tech roadmap emphasizes AI automation, mobile payment integration, and enhanced ancillary revenue tools through 2026.