Get Ahead of the Curve: AI, Jobs, and the Future of Hospitality
The author argues hospitality leaders should strategically integrate AI to handle transactional work while humans focus on emotional guest connections and high-touch service.
Search
A Three-Year Hospitality Degree That Signals a Global Shift in Workforce Education
NAU's three-year hospitality degree addresses post-pandemic leadership shortages by cutting traditional program length while maintaining rigor through year-round scheduling.
FTARW - The Secret Formula for Creating Financial Leadership in Your Hotel and Career
A hotel finance expert with four decades of experience uses AI to transform his writings into podcast discussions aimed at demystifying hotel financial management.
David Lund, The Hotel Financial Coach, David Lund
Trading Places
A hotel controller's personal story about trading jobs with a colleague across borders, highlighting the importance of relationships and quick thinking in hospitality careers.
By David Lund, The Hotel Financial Coach, David Lund
2026 is the year of the brand evolution
The rise of AI booking channels in 2025 forces hotels to optimize content for machines, not just humans, requiring more authoritative proof over aspirational marketing copy.
By Luke Markesky, Chief Customer Officer, Cendyn™
Apply Now: Nearly $1 Million in Scholarships for Restaurant & Hospitality Students Available for 2026-2027
The National Restaurant Association Educational Foundation awards range from $2,500-$10,000 and applications close March 15, 2025.
You don't need a new you. You need a better you.
Hospitality revenue management expert argues that professional success requires strategic trade-offs and clarity about priorities, not just maximizing productivity.
By Fabian Bartnick, Founder, Infinito
It’s Personal Stories, A Hospitality Podcast Launches New Website
The platform features nearly 300 interviews with industry leaders and has generated 750,000 YouTube views since its 2022 launch.
Never Fall in Love with Ideas. Simone Puorto Interviewed on Tasto9
Hospitality consultant Simone Puorto discusses his philosophy of intellectual mobility, consulting ethics, and the dangers of technological overconfidence in education.
WITT Launches New Global Accreditation for Wellness Hospitality Professionals
WITT's new credential targets hotel leaders, spa directors, and consultants, offering certification based on five wellness pillars and practical application standards.
AI hiring is here. It’s making companies — and job seekers — miserable
Research on tens of thousands of job applications shows AI-generated cover letters led to lower hiring rates and reduced starting wages as companies lost confidence in application materials.
Excellence Endowment Bolsters Senior Living Programing in Hospitality Management
Penn State's School of Hospitality Management receives $50,000 total from Liberty Lutheran and Waverly Heights to expand senior living career programming.
The Rise of Agentic AI in Hospitality: Moving From Search to Action
The article explores how AI agents will automate hotel bookings from intent to confirmation, potentially disrupting traditional OTA models and requiring hotels to modernize their tech infrastructure.
AI terms for hoteliers: MCP, GEO, agentic AI, and LLMs explained
This educational guide explains 15+ AI terms that hoteliers need to understand as travelers increasingly use ChatGPT and similar platforms for trip planning and booking.
By Adam Swart, VP of Content Operations, Lighthouse
Booking.com built agentic AI before 'agents' existed: Here's how it scaled with small models for speed, big models for trust
Booking.com doubled AI accuracy using hybrid small/large model architecture, achieving 2X topic detection lift and 50-70% increase in agent bandwidth.
Can Career Mobility Be a New Solution to Lodging Workforce Development?
Research identifies 21 key factors for career mobility in lodging, revealing significant gaps between employee importance ratings and actual industry performance.
By Haemoon Oh and Miyoung Jeong
Black Representation in Hospitality Leadership Remains Low at Just 9.5%
Analysis of BLS data reveals Black professionals declined from 11.3% to 9.5% of hospitality leadership roles between 2022-2024, with only 2.1% holding director-to-CEO positions.
Personal Branding for Sales Leaders: Stand Out and Accelerate Your Career Growth
The article provides a 7-step framework for sales leaders to build their professional brand on LinkedIn, emphasizing consistency, storytelling, and strategic visibility over superficial metrics.
By Muhammad Tanveer, Author - The Sales Leadership Brief (Linkedin Newsletter), The Sales Leadership Brief
Team Building: Assembling Effective Teams
The article benchmarks successful hospitality companies like Ritz-Carlton and Marriott to identify team-building practices that drive retention and productivity.
By Robert O’Halloran, Professor Director, School of Hospitality Leadership, East Carolina University
Leadership Change as a Catalyst for Innovation in Hospitality
EHL study of 70 hospitality firms finds outsider CEOs and family ownership structures drive stronger innovation after leadership transitions.
By Cédric Poretti and Hélène Ducrey