HSMAI Europe President Ingunn Hofseth reflects on lessons from mentor Mike Leven, arguing that culture and people-first leadership are the foundation of lasting business success.
A BBC broadcast on falling quit rates prompts a hospitality-focused analysis arguing that low turnover masks rising disengagement, stored flight risk, and a degrading guest product.
This explainer outlines the principles of MBWA for hotel managers, showing how regular, informal employee interaction builds trust, surfaces operational issues, and reduces turnover.
GratifID will host a pre-HITEC 2026 webinar on June 10 for hotel tech consultants, covering NFC vs. QR-based digital tipping platforms ahead of its TIPMO product launch in San Antonio.
The article draws on hospitality principles including service training, physical design, staff wellbeing, and standardization to show how healthcare providers can measurably improve patient outcomes and satisfaction.
Marriott raised a record $8.4M in 2025 and achieved its first $1M CAD milestone in Canada, bringing total CMN support to $178M over 43 years.
Analysis reveals why organizations promote "safe" employees over top performers, costing the global economy $8.9 trillion in disengagement annually.
The piece argues that hospitality's 70-80% turnover stems from leadership failures in creating strategic alignment, not compensation issues.
The CRRM framework tracks engagement, financial correlation, performance, and retention to transform corporate retreats from expenses into measurable strategic investments.