Search - Hospitality Net

May 13

The End of Problems: Why is the Travel Industry Optimizing for a World That's About to Disappear?

The author argues that travel companies optimizing customer-facing problem-solving tools are missing AI's shift toward preventing problems entirely before customers encounter them.

By Jacqueline Nunley, Global Industry Strategist - Travel, Transportation & Hospitality, Salesforce, Inc.

Opinion Article Operations & Strategy

May 5

Enhancing Processes in the Hospitality Sector Through Operational Excellence: A Strategic Framework for Future-Ready Hotels

The framework combines Six Sigma, Lean, and change management methodologies with hospitality examples showing 15-20% cost advantages and 62% reductions in service defects.

By Muhammad B. Al-Rahahlah, Wellness Concierge & Experiences Manager, Jayasom

Opinion Article General Management

April 21

You are Running from the Wrong Discomfort.

This leadership newsletter explores when discomfort signals growth opportunities versus the need to change environments in hospitality operations.

By Franck Desplechin, CEO Founder | F&B Expert, Cheffranck.com