Laasie and Stayntouch have integrated their loyalty and cloud PMS platforms, giving hotels real-time profile sync, flexible reward options, and tools to boost direct bookings across 3,000+ properties.
A foundational explainer on the experience economy covering its four dimensions, psychological drivers, KPIs, and how luxury, retail, and hospitality brands can apply it to drive loyalty and growth.
Accor and H World Group will give their combined 430 million loyalty members cross-access to each other's properties and select benefits across China, Europe, and the Middle East starting in 2026.
Amadeus' Travel Dreams 2026 research shows travelers pay more when hotels deliver relevant, personalized experiences, making AI-powered personalization a direct driver of conversion, spend, and loyalty.
The Standard, Brussels becomes the first Hyatt-affiliated hotel in Belgium, allowing World of Hyatt members to earn and redeem points at nearly the full Standard portfolio.
A hospitality trainer outlines how to teach frontline staff to intentionally project positive energy using proxemics, kinesics, vocalics, and active listening techniques to build guest loyalty.
BWH Hotels GB's 'Year of the Free Breakfast' campaign generated £13.1M in revenue and 124k room nights, illustrating how added-value strategies outperform rate cuts in driving occupancy and loyalty.
The 39-key Bower Coronado becomes SLH's first member in Coronado, CA, gaining access to the SLH Club loyalty program and Hilton Honors booking integration.
HTS and Cloudbeds host a June 24 webinar on new survey data showing 87% of travelers prioritize cancellation flexibility, with CFAR lifting booking intent among high-value guests to 79-85%.
Acting on customer feedback drives loyalty, reduces churn, and improves revenue, while collecting insights without action is a sunk cost with no return.
A first-person recap of HITEC 2026's opening days finds consensus that AI will transform hospitality distribution and operations, but deep disagreement on costs, brand survival, and the role of human staff.
Marriott's AI-powered conversational search tool launches in beta on Marriott.com and its mobile apps, with a full global rollout to 283 million Bonvoy members planned later in 2025.
NIQ and AHLA's Hotel Beverage Study 2026, based on 5,000 U.S. hotel visitors, finds soft drinks lead purchase intent at 47%, with domestic travel growth expanding supplier opportunities.
Cloudbeds and Journey integrate AI-driven loyalty tools into the Cloudbeds Collection, giving independent hotels chain-scale rewards programs without ceding brand identity or direct guest relationships.
Annual CX research finds the top five service priorities customers cite are kind staff, convenience, knowledgeable employees, first-contact resolution, and fast response times.
Hotels.com's 2026 Hotel Price Index, based on data from 11,000 travelers, finds booking 8-14 days out saves up to 23% and international 5-star hotels average 23% less than U.S. rates.
RobosizeME deployed AI-enabled automation for a global hotel loyalty program, cutting point update times from 3-4 days to under 24 hours across thousands of properties and millions of members.
Starwood Hotels' VP of Digital Strategy discusses how hotels can optimize for AI-driven search discovery, build data foundations as the source of truth for LLMs, and convert AI recommendations into direct bookings.
Accor launches its 15th TakeOff! Challenge, inviting students globally to design innovative guest experience solutions focused on first impressions, welcome, and housekeeping standards.
RobosizeME is automating loyalty point updates and reconciliation workflows for a major U.S. gaming and hospitality operator to cut manual processing and improve player rewards accuracy.