Hotel Management Companies Drive Guest Satisfaction Growth
JD Power's 2026 benchmark shows overall guest satisfaction at third-party managed branded hotels rose 14 points to 696, with Columbia Sussex, Crestline, and Driftwood topping the rankings.
Search
Choice Hotels International's WoodSpring Suites® Ranked #1 Economy Extended Stay Hotel Brand in the JD Power 2026 North America Hotel Guest Satisfaction Index Study
WoodSpring Suites earns the #1 Economy Extended Stay ranking in the JD Power study for the fifth consecutive year, scoring top across all six evaluated dimensions with 583 open properties nationwide.
Shiji releases Q2 2026 Guest Experience Benchmark: Global satisfaction continues to rise as hotels respond faster and engage guests more effectively
Global GRI reached 87.3% in Q2 2026, up 0.4pp year-over-year, with management response rates at 67.2% and average response time down to 3.7 days, per Shiji's latest benchmark.
Great Guest Rooms, Improved Hotel Upkeep Drive Surge in Hotel Guest Satisfaction, JD Power Finds
JD Power's 30th annual study finds North America hotel guest satisfaction up 13 points to 665/1,000, with value, F&B, and facilities leading gains across all nine segments.
Your Guests Are Not Looking for Satisfaction. They Are Looking for Safety.
The author argues that guest satisfaction scores fail to capture whether guests felt genuinely recognized, and that recognition, not service efficiency, is the true driver of repeat visits.
By Hideki Hayashi, Founder, Pulse Hospitality Group
How citizenM Mastered Hospitality Automation with Mike Rawson (Formerly CIO of citizenM)
Former citizenM CIO Mike Rawson explains how the brand grew from 13 to 40 hotels while achieving industry-leading NPS through strategic automation that enhances rather than replaces human touchpoints.
Jessica Gillingham in conversation with Mike Rawson
Newport Hospitality Group Hotels Earn Top Brand Honors Across Hyatt, Wyndham and Choice Portfolios
Newport's hotels won top awards from Hyatt, Choice, and Wyndham, with some properties earning recognition for 8-10 consecutive years.
Choice Hotels International Brand Sleep Inn Debuts New Design with Openings in Tennessee, Nevada, and Pennsylvania
Sleep Inn opens four new-construction hotels featuring its Scenic Dreams prototype, showing RevPAR premiums of +1.71 and improved guest satisfaction scores.
Newport Hospitality Group Teams Earn Top Apple Hospitality REIT Honors Showcasing Culture of Excellence and Impactful Leadership
Newport's Fairfield Inn Charlotte Matthews won Apple Hospitality REIT's Shining Apple Award while team member Tom Johnson earned individual Apple Award recognition.
How Globales Hotels unlocked 30,000+ new guest insights across its hotel portfolio
Globales Hotels increased survey responses by 30,000+ and improved NPS by 3.12 points after rolling out Reviewpro's Guest Survey module across 47 properties.