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Appointments

Matthew Lloyd has been appointed as Vice President Marketing Technology & CRM at Global Hotel Alliance (GHA)

Matthew Lloyd has been appointed to an expanded leadership role within GHA's marketing department, continuing his trajectory as a key driver of the company's marketing technology and customer engagement strategies. Lloyd joined GHA in 2018, bringing with him 10 years of travel industry experience from previous roles at Hilton and Southwest Airlines. Over the past seven years, he has led the development and implementation of GHA's global CRM initiatives, driven data-led innovation across digital platforms, overseen D$ promotions, and played a critical role in rolling out the company's customer data platform.

Global Hotel Alliance (GHA)
Dubai, United Arab Emirates

Raphael Bick has been appointed as Chief Information Officer at Mandarin Oriental Hotel Group

Raphael brings over 20 years of experience in technology, digital, and AI, having led transformations for global consumer-facing businesses, including those in hospitality and retail. He has also built and scaled technology delivery capabilities across Asia.With a passion for innovation and guest-centric experiences, Raphael is excited to lead Mandarin Oriental's technology and AI transformation—enabling more personalised, seamless, and exceptional service for our guests and colleagues.Originally from Germany, Raphael has worked across Asia, Europe, the Middle East, and the US. He holds an MBA from INSEAD in Singapore and will be based in Hong Kong.

Mandarin Oriental
Hong Kong, Hong Kong (SAR)

Jason Doebrich has been appointed as Strategic Advisor, Technology at PROVision Partners

ProVision Partners ("ProVision"), a leading global strategic growth marketing, technology, and commercial services advisory firm to the travel and hospitality industry, today announces the appointment of Jason Doebrich as Strategic Advisor, Technology. A longtime hotel technology leader, Doebrich brings more than 20 years of brand-side experience leading IT strategy and innovation for some of the most recognized names in hospitality.

PROVision Partners
New Smyrna Beach, Florida, United States

Backiaraj S has been appointed as Senior Information Systems Manager at Hyatt Regency Chennai

Hyatt Regency Chennai is proud to announce the promotion of Mr. Backiaraj S to the position of Senior Information Systems Manager. With over 19 years of extensive experience in the field of Information Technology across multiple renowned hospitality brands, Mr. Backiaraj has consistently demonstrated exceptional technical expertise, leadership, and commitment to innovation.

Hyatt Regency
Chennai, India

Toby March has been appointed as Executive Vice President – Americas at Rategain

RateGain Travel Technologies Limited (RateGain), a global provider of AI-powered SaaS solutions for the travel and hospitality industry, today announced the appointment of Toby March as Executive Vice President - Americas. In this strategic role, Toby will lead RateGain's initiatives to boost revenue growth and strengthen partnerships across the Americas. This appointment highlights RateGain's dedication to expanding its presence and enhancing its impact on the Americas to drive growth and deliver greater value to the region.

RateGain
Southlake, Texas, United States

Andrew Jordan has been appointed as Chief Product & Technology Officer at Travelport

Travelport, a global technology company that powers travel bookings for hundreds of thousands of travel suppliers worldwide, today announced the appointment of Andrew Jordan as Chief Product & Technology Officer (CPTO). Andrew's appointment marks a reinvigorated focus on delivering best-in-class products and technology to simplify the complex travel ecosystem and better serve Travelport's customers.

Travelport
Langley, United Kingdom
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Mhana Mohammed Mubarak Al Saifi has been appointed as IT Manager at Barceló Mussanah Resort

Mhana Mohammed Mubarak Al Saifi brings years of valuable expertise in information technology management and strategic IT planning. His most recent role was as IT manager at the International College of Engineering and Management (ICEM), where he led a team of IT professionals in managing and maintaining the institution's IT infrastructure, including networks, servers, and software systems. In his current role, he will oversee and direct the IT department, ensuring robust infrastructure, advanced security measures, and technological innovations that enhance the resort's operational efficiency and guest service excellence.

Barcelo
Mussanah, Oman

Paul Kearney has been named Senior Vice President, Technology at Virtuoso

Virtuoso®, the global leader in luxury and experiential travel, has announced a new addition to its Senior Leadership Team, naming Paul Kearney as Senior Vice President, Technology, along with a focused realignment in senior leadership for its Digital, Network and Events Product divisions. The changes further strengthen Virtuoso's commitment to growth, innovation and serving the diverse needs of global luxury consumers, agency members and preferred partners, with even greater focus on each practice area. The investment in these organisational moves also advances Virtuoso's commitment to developing tech-enabled solutions that enhance human connection - a long-standing focus of the organisation.

Virtuoso
Ft. Worth, Texas, United States

Jay Valeriano has been appointed as Cluster IT Manager at Avani+ Palm View Dubai Hotel & Suites and La Suite Dubai Hotel & Apartments

‌Jay Valeriano, who began his Minor Hotels career at a sister property in Abu Dhabi in 2013, steps up as cluster IT manager. He brings a forward-thinking approach to IT strategy, having been instrumental in the implementation of innovative technological solutions previously, including the roll-out of mobile room access keys for Minor Hotels across the globe. Valeriano will now focus on ensuring the IT infrastructure meets the future needs of both properties.

AVANI
Dubai, United Arab Emirates

Paul Bushman has been appointed as SVP Technology and Enterprise Solutions at Crescent Hotels & Resorts

Crescent Hotels & Resorts appointed Paul Bushman as its new Senior Vice President of Technology and Enterprise Solutions. This strategic hire highlights the company's dedication to advancing its technological capabilities and delivering cutting-edge enterprise solutions in the hospitality industry.Paul is a seasoned Information Technology professional with a proven track record of leading departments and delivering innovative, cost-effective enterprise-wide business intelligence platforms and other applications. He spearheaded the design, development, and innovation of an industry-leading web-based BI platform utilized by over 1,400 hotels for all reporting and planning needs.Prior to joining Crescent, Paul held the position of Senior Vice President, Enterprise Solutions at Aimbridge Hospitality. In this role, he directed all aspects of team building, planning, budgeting, forecasting, managed services, vendor management, and offshore development to create value and efficiencies for business partners. Before Aimbridge, Paul held a nearly 20-year position as Senior Vice President of IT Business Solutions and Innovation at Interstate Hotels & Resorts. Paul's background also includes positions at MeriStar Hotels & Resorts and CapStar Hotel Company.

Crescent
Fairfax, Virginia, United States

Lakshmanan Duraisamy has been appointed as Chief Information Officer (CIO) at The Ritz-Carlton Yacht Collection

Lakshmanan Duraisamy (Lak) takes on the role of Senior Vice President of Information Technology. Lak brings over 20 years of technology leadership experience, having played pivotal roles in driving digital transformations for Amazon, Carnival Corporation, Walt Disney World, and Open Text Corporation, among others. His contributions have consistently led to digital transformations, advanced information architecture and systems, streamlined technology operations, and enriched overall guest experiences through innovative technology solutions. With a Master of Science in Computer Science from Florida Atlantic University and a Bachelor of Science degree in Computer Science and Engineering from PSG College of Technology, Lak has a proven track record in technology leadership.

Ritz-Carlton
Miami, Florida, United States