Stephanie Baker has been appointed as Director of Residences at Mandarin Oriental Residences, Beverly Hills
Stephanie has a career in luxury hospitality for nearly 25 years under her belt. Originally starting out as a Spa Director, she's worked her way up as GM and Director of Residences for some of the world's most known brands, including Rosewood, Montage Hotel & Resorts, Mandarin Oriental, Pendry Hotels & Resorts, and Auberge Resorts. She's lived across the world from Los Angeles to Hong Kong to Santa Fe. In her new role as Director of Residences at Mandarin Oriental Residences, Beverly Hills, Stephanie has now entered uncharted territory. This is the first time Stephanie has worked in a role where residences are not attached to an accompanying hotel.
Stephanie has noticed that many residents at the property love the Mandarin Oriental hotel brand, and they are drawn to this same level of service in their daily lives but without the hotel attached. So no busyness of weddings, conferences, etc that you'd normally see in a hotel but all of the same spa and beauty, housekeeping, fitness etc services they would get at a Mandarin Oriental hotel. Because the property still offers all of the same Mandarin Oriental hotel services, Stephanie feels as though she is running a small hotel but with permanent guests. She's really had an opportunity to connect with the residents and build personal relationships - as they aren't hotel guests just there for a few days at a time. Her team offers services to them ranging from coordinating spa treatments, grocery shopping services, dog walking, home manager communication, party planning, etc. These homeowners have several homes and they want an easy life - they want to be able to just lock up and leave and not worry about any home maintenance - Stephanie and her team make that happen.