Although many articles have been written predicting travel trends for the year (and we’ve covered them in the Round-Up!), here we take a look at 2023 through our own hertelier lens. Shining a light on the progress we’re seeing post-pandemic, we are excited about the opportunities 2023 may hold for women in hospitality. Spoiler: the future looks bright!
James Dannecker closely followed the development path of the Detroit Foundation Hotel when it opened six years ago. Now, as the hotel's general manager, he said he was drawn to its reputation for true hospitality and as a hub for the city.
The U.S. National Labor Relations Board is nearing its extended deadline for public comments on proposed changes to the joint-employer standard that could further complicate relationships between companies working together, particularly hotel operators and third-party vendors.
Empathy has always been a critical skill for leaders, but it is taking on a new level of meaning and priority. Far from a soft approach it can drive significant business results.
India-based hospitality chain Oyo Hotels and Homes is laying off 600 employees in its corporate and technology departments.
The pain of labor shortages is starting to ease somewhat from the summer months, but hoteliers still face staffing shortfalls, concentrated largely in the housekeeping and culinary departments.
Leading by example for some traditional corporate executives means being the first to arrive and last to leave, expecting everyone in the company to do the same, and having a zero-tolerance policy for any sort of hybrid or remote-work scenarios.
The number of people who identify as transgender grows every year, so employers should be aware of the laws and best practices regarding the transgender individuals among their employees.
While the labor shortages that plagued the hotel industry have eased in some small ways, overall employment in the industry remains down significantly from pre-pandemic levels, and hoteliers have had to take various measures to alleviate that pain.
As a double immigrant who worked his way through high school and university, I’m a big believer in the lifelong benefits of working on the front line of a service business, early in life. One of my first jobs was front-line in the retail sector working at one of the biggest sports stores in Toronto. This job taught me how to work with diverse colleagues and adjust to the grueling demands of store managers trying to hit their numbers while handling dissatisfied customers wanting a better deal. After an initial test period, the store manager, a tough but fair French Canadian who loved the sports retail business, allocated his staff according to their talents, moving us around to the departments where we performed best.
Hotel CEO pay is rebounding from the worst disruptions of early in the pandemic. That’s the result of a Hotel News Now study of quarterly earnings reports and Securities and Exchange Commission filings of the top publicly traded hotel firms by stock market value.
After several years of stagnation, travel for business or pleasure is rebounding in a big way, and in some instances they are converging. As travel restrictions are lifted around the world, businesses are seeing an opportunity to free remote workers from their home offices, uniting staff after two years of virtual work, lack of connection and an inability to meet face-to-face. In fact, there’s even an accelerated push towards employees “taking an extra night” on business trips, allowing them to connect with colleagues they may not have met, take more time to explore the destination or even indulge in an added day of rest before another day of travel.
AccorHotels CEO Sébastien Bazin tells CNN's Richard Quest how the company is managing a changing work landscape and adapting to shifting needs amid a labor shortage.
Experts agree, that “having it all is not possible.” Motherhood is messy and further complicated by demands placed on women by society, the workplace, and our own expectations of family life. A new book, Pay Up, by women’s rights activist Reshma Saujani, says women have been fed “‘The Big Lie,’ which boils down to this: It makes no difference how much we lean into our careers or “whether we partner up with ‘one of the good ones,’ because we participate in a workforce and live in a society that do not make ‘having it all’ actually possible.”
As the European and global hotel industries begin to realize something close to normal trading following two years of pandemic turmoil, leaders at the top of their hotel firms said that continued struggles surrounding staffing can be largely addressed by a focus on career-building, training and taking time for enjoyment.
Several job openings across hotel departments remain unfilled as U.S. hoteliers prepare for a busy summer travel season.
Working longer hours, volunteering for less glamorous projects and relocating cities have helped many women in hospitality rise through the ranks, but in some cases, there needs to be more support from companies, such as developing true succession planning and prioritizing promotions within the organization, female hospitality leaders say.
The hospitality industry has always suffered from high turnover, but the ongoing labor crisis has made the current situation more untenable as operations either grind to a halt or are so poorly staffed that service quality dips below acceptable levels. Guests who gave operations more leeway during the pandemic are beginning to demand more value for the rates they're paying.
The availability and cost of labor rank as the biggest issues for hotel owners, according to a new survey from the Hospitality Asset Managers Association.
Wracked by chronic staffing shortages, the French hotel industry is negotiating pay raises with unions while calling on employers to improve working conditions and help win back disaffected workers.