Industries, in general, are suffering from a massive undersupply of a qualified, engaged and motivated workforce. The challenge is and always will start with recruitment. Finding the right person for the right job. Plain and simple.
Have you noticed that currently many CEOs of the most important hotel chains are not hoteliers? Will this mean that in the future hospitality education will not be worthwhile?
This month, the Singapore Tourism Board's (STB) Open Hotels Weekend programme returned for a second run with registration numbers soaring 50 per cent.
There are two types of people in the world: Those who tip well and those who don't. You know which one you are.
Hoteliers in training can polish Filipino hospitality in five-star rooms and kitchens before they start their careers that are literally an elevator ride away at Dusit Hotel and Resorts' new school in the Philippines.
When hiring, ask yourself these three key questions: What are human skills? Where does one look for such skills? And how do you establish what constitutes human skills for the workplace? Start by ordering something to eat.
THE options for young people and professionals to get quality learning in hospitality management got broader when the Thailand-based Dusit group announced recently the opening of its Dusit Hospitality Management College (DHMC) in August this year at the Bonifacio Global City in Taguig, which offers aspiring hoteliers and restaurateurs world-class education following a fully integrated approach.
The hospitality industry is in the midst of its own #MeToo moment.
Meet Michelle Woodley... She is the newly-appointed President of Preferred Hotels & Resorts after more than 15 years of experience in various roles such as Senior Vice President of Global Marketing Strategy, Senior Vice President of Revenue Management & Distribution and most recently, Executive Vice President. Prior to joining Preferred Hotels & Resorts, she held various positions for Swissotel and Raffles Hotels & Resorts in the various operations, revenue management, distribution, and marketing disciplines.If you're not familiar with the brand, Preferred Hotels & Resorts is the world's largest independent hotel brand, representing more than 700 distinctive hotels, resorts, residences, and unique hotel groups across 85 countries, with 35 worldwide offices and 300 associates.Read on to learn more about her and her inspiring story as one of the leading hoteliers in the luxury hospitality industry.
There are some hotels in which I immediately feel at home, although the reason isn't as obvious. It's not because of impeccable service; that should be a given. It's not because of beautiful decor or great food or a comfortable bed; it's more of an overall sense of warmth and belonging.
There are thousands of buildings to rest your head, but it is that same choice that makes us choose where to slumber. If I could countdown my favorite hotel visits from the past few years, The Time Hotel Nyack would definitely make my list because of the location and wait staff. When I think of hospitality, I want it to relate to my own home because hotel in French just means private residence. After being a guest of dozens of hotels and private residences, as well as working with a few hotel executives on content strategy activations in the past, hotels in 2018 are more than huge buildings with plush beds. It’s a lifestyle. Which is why I turned to Kanvar Singh the Area Managing Director of The Time Hotels to break down his own philosophy on hospitality. He has worked in the hospitality industry for over a decade and shares his career journey, his favorite hotels, and industry insights. Go inside our conversation.
Hospitality has been described as the most sleep deprived profession in the UK, coming above banking, construction, retail and transport.
Data from bed manufacturer Sealy, which questioned 5,000 working people from across the UK (including 830 from the hospitality industry) revealed that 14% of hospitality staff have had a recent accident at work due to feeling tired, above the national average of 11%.
The tip doesn’t have to be big — $1 to $5, says the American Hotel and Lodging Association. But fewer than a third of hotel guests leave any money for the housekeepers.
The hotel association publishes a gratuity guide on its website that offers suggestions for tipping everyone from valet attendants to bellhops.
But why are housekeepers often forgotten? A common explanation is that they are out of sight and, therefore, out of mind — that travelers are likely to tip only employees they directly interact with. But another cause may be a simple lack of awareness.
Jitjatjo is a new app specifically designed to solve temporary hospitality staffing problems. Catering companies, event planners and restaurateurs can use Jitjatjo (which sounds like tic tac toe) to ease their “supply and demand” challenges of staffing. In one week managers might need to hire staff to accommodate an intimate black-tie dinner party for 30 diners, a 3,000-person corporate event and a promotional cocktail hour for 300 people. Finding talented workers during busy periods, retaining them during slow periods, is both stressful and time consuming.
In North America's top travel destinations, tourism can drive up to a third of all employment and up to half of gross domestic product (GDP), finds a new study published last week by the World Travel & Tourism Council (WTTC). Titled "North America City Travel & Tourism Impact," the study analyzes the economic impact of travel and tourism in 11 major tourism destinations across the United States, Mexico, and Canada. Among the cities studied, Cancún, Las Vegas, and Honolulu have the most tourism-related employment, with 39 percent, 21 percent, and 18 percent of jobs, respectively, owed to tourism.
Every career field and industry offers perks to employees. But employee benefits in the hospitality industry — which covers hotels, restaurants and similar companies — tend to stand out as more interesting than others.
Perks in these jobs tend to prove more colorful than, say, a special parking spot at the office. Hospitality careers allow for a great deal of mobility and the chance to meet a wide variety of people from every walk of life.
The following covers five of these perks. For the right kind of person, the employee benefits of the hospitality industry make it a very attractive career option.
The hospitality industry is borrowing from Uber's playbook by hiring on-demand workers to fill jobs as needed, according to Fisher Phillips. Like most industries these days, hospitality is having trouble filling openings and therefore is turning to gig workers to fill the void. Philadelphia-based Jobletics and PeopleMatter are among platforms used to summon hourly workers as easily as they would hail a ride, says Fisher Phillips. Employers can notify their need for workers in advance or at a moment's notice, when, for example, a permanent worker calls in sick. The staffing firm employs the on-demand workers, pays their wages and handles HR issues.
Penn State recently unveiled the newly installed "Hospitality Management" historical marker outside of Mateer Building, which celebrates the rich history of hospitality education at the University that began in 1937. The Hospitality Management historical marker outside Mateer Building was dedicated on Aug. 17, five days before the start of the school’s 80th academic year. Historical markers at Penn State locations across the Commonwealth, funded by the Penn State Alumni Association and managed by the Office of Strategic Communications, celebrate the University’s rich tradition of achievement in higher education and service to society. The Hospitality Management historical marker not only recognizes the rich history of hospitality education at Penn State, it also highlights the Penn State Hotel & Restaurant Society. Established as the Penn State Greeters in 1942, the Penn State Hotel & Restaurant Society is the oldest Affiliate Program Group at Penn State. Appearing left to right, Ann C. Crouter, Raymond E. and Erin Stuart Schultz Dean of the College of Health and Human Development; Paul Clifford, CEO of the Penn State Alumni Association; and Donna Quadri-Felitti, Marvin Ashner Director of the Penn State School of Hospitality Management.
Sabre’s new leadership is remaking the company. At the start of this month, they attributed a decision to lay off approximately 900 people to a desire to become faster and more efficient. They’re attacking overhead. They’re streamlining products in the division housing airline reservations and related systems.
Cultivating employee engagement can help restaurants create positive customer experiences and reduce costly turnover. By focusing on the five core elements of employee engagement, restaurants can create a motivated workforce of brand ambassadors that take ownership of the customer experience.