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Opinion Articles

Opinion Article

How to Support The Mental Health of Hospitality Staff When The Pressure's On

The third season of “White Lotus” recently wrapped and left an indelible mark on pop culture. The award-winning and widely-discussed show, known for its sharp-as-knives satire and meme-worthy moments, follows the interactions between the ultra-wealthy hotel guests and the staff who cater to their needs at the namesake luxury resort, putting the hospitality industry front and center in the cultural conversation.

Josh Felix
By Josh Felix, Director of Solution Design, Axonify
Opinion Article

Opening Minds, Opening Doors: Neurodiversity – The Talent Solution Hospitality Overlooks

As hospitality grapples with one of the worst staffing crises in recent memory, a compelling question arises: Are we truly looking everywhere for talent? A groundbreaking study from the University of West London reveals how simple workplace adjustments can unlock a massive talent pool while improving service for everyone.

Jayanti Jayanti
By Jayanti Jayanti, Senior Lecturer in Hospitality Management, University of West London
Opinion Article

Applying Constraints to Your Work Life – The Secret Sauce

When it comes to your work you’re going to want to have a great set of constraints. Without them, you’re going to float aimlessly through your day and week and wonder why you don’t get the work done or the projects completed. We need to set time limits for the work we do in order to be productive. We need to build these into our teams and their worlds with structure and create a professional environment that’s rich with productivity and a sense of order with the flow. With this structure comes the opportunity to create and this is where we grow.

David Lund
By David Lund, The Hotel Financial Coach, David Lund
Opinion Article

Tour De… Well-Being in Hospitality

Cycling can be a strenuous activity either for sport or for recreation. Especially road bicycle racing. To many professional cyclists the ultimate dream is to take part in the Tour de France. Cyclists while they race through beautiful locations need to show various skills to be a successful contender and take the yellow jersey. They need to excel in having good coordination skills, stamina, balance and perseverance.

Laszlo Puczko
By Laszlo Puczko, CEO & Co-Founder, Health Tourism Worldwide
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Why Hospitality Net Leads B2B in Hospitality

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Hospitality Net
HN TV
Opinion Article

EHL Innovation Rewind: Will Guillaume Foussier on Coaching, AI, and the Future of Organizational Transformation

At the EHL Open Innovation Summit, we spoke with Will Guillaume Foussier, CEO of AceUp, to explore how artificial intelligence is reshaping revenue strategies in hospitality and why coaching remains one of the most powerful drivers of lasting change. Will introduced his ITO framework, a structured model that connects individual growth with team alignment and organizational transformation.

By Simone Puorto and Will Guillaume Foussier
Opinion Article

Bridging Workforce Gaps in Hospitality

The hospitality industry is at a crossroads. A growing labor shortage, shifting workforce expectations, and changing perceptions of hospitality careers have created challenges in attracting and retaining talent. Many workers face barriers to career advancement, including financial limitations, educational barriers, and limited access to professional development opportunities.

Rick Badgley
By Rick Badgley, Chief Human Resources Officer, Remington
Opinion Article

Open Innovation Through a Student’s Lens: Why Collaboration and Curiosity matter more than ever

As a young adult preparing to enter the evolving world of hospitality, I stand at the edge of a transformative era – one that demands not just operational excellence, but thoughtful action and bold responsibility. As a hospitality student, we’re taught the foundational tools: service, design and operations. But in a world, that’s ever-changing, mastering the known is no longer enough. We must cultivate a mindset that embraces the unknown, acting with agility, curiosity and intention.

Sukriti Malhotra
By Sukriti Malhotra, Student, EHL
Opinion Article

Managing Hotel Labor Costs Today

Managing labor costs in a hotel operation is crucial to maintaining a profitable business while delivering the service level that is commensurate with the scale of hotel. Finding this balance has been especially difficult in a post-COVID-19 environment, when inflationary challenges coupled with labor supply shortages have put further pressures on hotel operations. Labor is one of the most significant expenses a hotel faces, accounting for 30–45% of total operating costs.

Kasia Russell
By Kasia Russell, Managing Director and Senior Partner with the HVS Portland office, HVS
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The next-gen metrics that move hotel P&L

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Opinion Article

Spring Break Fever: Prepping Frontline Hospitality Workers for Travel Chaos

Time off from school, warmer weather and a flurry of travel discounts drive millions of Americans to book vacations during spring break. And this year, changing vacation habits could see even more people booking getaways during this ideal travel time. Experts predict springtime travel is growing more popular as Americans begin to favor vacations in the months outside the busy summer season while also trying to prolong their trips.

Carol Leaman
By Carol Leaman, CEO, Axonify Inc, Axonify
United States
Opinion Article

The NextGen Investment Forum

With 1 million new tourism jobs predicted by 2030, the Kingdom’s hospitality sector is facing some critical challenges. First, notable skill gaps are evident in specialised areas like hospitality management, digital competencies, and vocational training in tourism. Second, only 8.1% employed in the Saudi tourism industry are women, and third, Saudi Arabia's youth unemployment rate remains around 16%, with limited vocational pathways in hospitality for young Saudis.

Jonathan Worsley
By Jonathan Worsley, Chairman & CEO The Bench, The Bench
Opinion Article

Rethinking Inclusion in the Workplace: Gen Z at Women in Leadership

This year’s EHL's Women in Leadership (WIL) Day brought together students and industry professionals to discuss inclusion in the workplace. Gen Z participants shared their perspectives on what diversity, equity and inclusion (DEI) means to them. They emphasized the importance of authentic leadership that prioritizes a sense of belonging and access to a diversity of voices across the organizational structure. Their key message was clear: the nature of the workplace is changing as a result of Gen Z’s professional attitudes and their ally, Tech, is helping them push boundaries even further.

Dr. Sowon Kim
By Dr. Sowon Kim, Associate Professor, EHL