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Opinion Article

EHL Innovation Rewind: Will Guillaume Foussier on Coaching, AI, and the Future of Organizational Transformation

At the EHL Open Innovation Summit, we spoke with Will Guillaume Foussier, CEO of AceUp, to explore how artificial intelligence is reshaping revenue strategies in hospitality and why coaching remains one of the most powerful drivers of lasting change. Will introduced his ITO framework, a structured model that connects individual growth with team alignment and organizational transformation.

By Simone Puorto and Will Guillaume Foussier
Opinion Article

Bridging Workforce Gaps in Hospitality

The hospitality industry is at a crossroads. A growing labor shortage, shifting workforce expectations, and changing perceptions of hospitality careers have created challenges in attracting and retaining talent. Many workers face barriers to career advancement, including financial limitations, educational barriers, and limited access to professional development opportunities.

Rick Badgley
By Rick Badgley, Chief Human Resources Officer, Remington
Opinion Article

Open Innovation Through a Student’s Lens: Why Collaboration and Curiosity matter more than ever

As a young adult preparing to enter the evolving world of hospitality, I stand at the edge of a transformative era – one that demands not just operational excellence, but thoughtful action and bold responsibility. As a hospitality student, we’re taught the foundational tools: service, design and operations. But in a world, that’s ever-changing, mastering the known is no longer enough. We must cultivate a mindset that embraces the unknown, acting with agility, curiosity and intention.

Sukriti Malhotra
By Sukriti Malhotra, Student, EHL
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Why Hospitality Net Leads B2B in Hospitality

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Hospitality Net
Opinion Article

Managing Hotel Labor Costs Today

Managing labor costs in a hotel operation is crucial to maintaining a profitable business while delivering the service level that is commensurate with the scale of hotel. Finding this balance has been especially difficult in a post-COVID-19 environment, when inflationary challenges coupled with labor supply shortages have put further pressures on hotel operations. Labor is one of the most significant expenses a hotel faces, accounting for 30–45% of total operating costs.

Kasia Russell
By Kasia Russell, Managing Director and Senior Partner with the HVS Portland office, HVS
Opinion Article

Spring Break Fever: Prepping Frontline Hospitality Workers for Travel Chaos

Time off from school, warmer weather and a flurry of travel discounts drive millions of Americans to book vacations during spring break. And this year, changing vacation habits could see even more people booking getaways during this ideal travel time. Experts predict springtime travel is growing more popular as Americans begin to favor vacations in the months outside the busy summer season while also trying to prolong their trips.

Carol Leaman
By Carol Leaman, CEO, Axonify Inc, Axonify
United States
Opinion Article

The NextGen Investment Forum

With 1 million new tourism jobs predicted by 2030, the Kingdom’s hospitality sector is facing some critical challenges. First, notable skill gaps are evident in specialised areas like hospitality management, digital competencies, and vocational training in tourism. Second, only 8.1% employed in the Saudi tourism industry are women, and third, Saudi Arabia's youth unemployment rate remains around 16%, with limited vocational pathways in hospitality for young Saudis.

Jonathan Worsley
By Jonathan Worsley, Chairman & CEO The Bench, The Bench
Opinion Article

Rethinking Inclusion in the Workplace: Gen Z at Women in Leadership

This year’s EHL's Women in Leadership (WIL) Day brought together students and industry professionals to discuss inclusion in the workplace. Gen Z participants shared their perspectives on what diversity, equity and inclusion (DEI) means to them. They emphasized the importance of authentic leadership that prioritizes a sense of belonging and access to a diversity of voices across the organizational structure. Their key message was clear: the nature of the workplace is changing as a result of Gen Z’s professional attitudes and their ally, Tech, is helping them push boundaries even further.

Dr. Sowon Kim
By Dr. Sowon Kim, Associate Professor, EHL
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The next-gen metrics that move hotel P&L

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Mews
Opinion Article

Why Centralized Training and Onboarding Are Essential for Maximizing PMS Technology

Hotels, often an oasis of comfort and reliable service in any market, are currently under pressure to meet guest expectations even as labor shortages persist. For independent operators, the best way to stay competitive is to invest in the right technology and ensure teams are trained to use it effectively. By centralizing hotel operations under an all-in-one PMS, hoteliers can simplify workflows, enhance service quality, and make onboarding more intuitive.

Audrey MacRae
By Audrey MacRae, Executive Vice President, Maestro
Opinion Article

Ways to Help Employees Manage Their Stress

Stress can lead to various physiological and mental strains, resulting in decreased work efficiency, increased absenteeism and voluntary turnover – which ultimately impact guest satisfaction and profitability. Thus, it is essential to maintain employees’ well-being and help them manage their stress. Some organizations even have the job position of chief wellness officer to manage staff’s mental health.

Lee-Keng Ng
By Lee-Keng Ng, Associate Professor, Singapore Institute of Technology (SIT)
Opinion Article

Pedagogical Peer Coaching: Elevating Teaching & Learning Practices

Pedagogical Peer Coaching (PPC) is a powerful tool for faculty development that offers educators a confidential and supportive space to refine their teaching practices. Through course observations, collaborative discussions and faculty-led learning communities, PPC is a source of continuous improvement without the pressure of formal evaluation or hierarchy. Thanks to fresh perspectives and targeted feedback, this collaborative peer coaching system should be seen as a major asset for steering effective teaching and learning experiences.

Karen Earl Erpelding
By Karen Earl Erpelding, Senior Lecturer and PPC, EHL