Accessible tourism is emerging as one of the fastest-growing sectors within the travel industry. For a start, the segment size is huge. In 2023, World Health Organization indicated that across the world, there are 1.3 billion people who have some form of significant disability.
How can you optimize a hotel, if you can't optimize your own career??? Let me ask you a serious question: If YOU were a room type—how would you price yourself? Dynamic? Under market? Upsell potential? Or… stuck on a static rate from 2017?
The third season of “White Lotus” recently wrapped and left an indelible mark on pop culture. The award-winning and widely-discussed show, known for its sharp-as-knives satire and meme-worthy moments, follows the interactions between the ultra-wealthy hotel guests and the staff who cater to their needs at the namesake luxury resort, putting the hospitality industry front and center in the cultural conversation.
Every workplace has an official emotional policy and an underground emotional reality. What if the emotions you're not allowed to have at work are the ones actually making the decisions?
Not long ago, I sat at a quiet café and watched a waiter manage a few tables alone. He moved quickly, politely, with just enough energy to keep up, but no one looked him in the eye. No one said thank you. Not once. No recognition. Just tasks to complete.
As hospitality grapples with one of the worst staffing crises in recent memory, a compelling question arises: Are we truly looking everywhere for talent? A groundbreaking study from the University of West London reveals how simple workplace adjustments can unlock a massive talent pool while improving service for everyone.
When it comes to your work you’re going to want to have a great set of constraints. Without them, you’re going to float aimlessly through your day and week and wonder why you don’t get the work done or the projects completed. We need to set time limits for the work we do in order to be productive. We need to build these into our teams and their worlds with structure and create a professional environment that’s rich with productivity and a sense of order with the flow. With this structure comes the opportunity to create and this is where we grow.
In hospitality, it’s not the lack of effort that slows teams down — it’s the lag between information and action. And all too often, that lag starts with communication that lives outside the flow of work.
Cycling can be a strenuous activity either for sport or for recreation. Especially road bicycle racing. To many professional cyclists the ultimate dream is to take part in the Tour de France. Cyclists while they race through beautiful locations need to show various skills to be a successful contender and take the yellow jersey. They need to excel in having good coordination skills, stamina, balance and perseverance.
At the EHL Open Innovation Summit, we spoke with Will Guillaume Foussier, CEO of AceUp, to explore how artificial intelligence is reshaping revenue strategies in hospitality and why coaching remains one of the most powerful drivers of lasting change. Will introduced his ITO framework, a structured model that connects individual growth with team alignment and organizational transformation.
The hospitality industry is at a crossroads. A growing labor shortage, shifting workforce expectations, and changing perceptions of hospitality careers have created challenges in attracting and retaining talent. Many workers face barriers to career advancement, including financial limitations, educational barriers, and limited access to professional development opportunities.
You can deliver on every KPI, manage budgets with precision, and hit every deadline—yet still fall short as a leader. Why? Because the most valuable work you do often isn't listed in your job description. Real leadership operates in a hidden economy, where trust, presence, and emotional intelligence are the true currencies. This article explores the "shadow job description"—the unspoken, unwritten expectations that quietly define your success.
Managing labor costs in a hotel operation is crucial to maintaining a profitable business while delivering the service level that is commensurate with the scale of hotel. Finding this balance has been especially difficult in a post-COVID-19 environment given inflationary challenges and labor supply shortages. This article describes some of the challenges surrounding labor management and explores innovative ways to manage these costs effectively.
Tourism is one of Africa's most promising sectors, contributing approximately 8.5% to the continent’s GDP and supporting over 24 million jobs, according to the African Union and the UN Tourism. It is not only a vital engine for economic growth but also a powerful catalyst for youth employment, entrepreneurship, and cultural exchange.
In hospitality, your team is your brand. No matter how stunning the property, how seamless the technology, or how luxurious the amenities, guests will always remember how your people made them feel. And yet, the hospitality industry faces a massive challenge: keeping those incredible people around long enough to make a lasting impact.
As a young adult preparing to enter the evolving world of hospitality, I stand at the edge of a transformative era – one that demands not just operational excellence, but thoughtful action and bold responsibility. As a hospitality student, we’re taught the foundational tools: service, design and operations. But in a world, that’s ever-changing, mastering the known is no longer enough. We must cultivate a mindset that embraces the unknown, acting with agility, curiosity and intention.
Managing labor costs in a hotel operation is crucial to maintaining a profitable business while delivering the service level that is commensurate with the scale of hotel. Finding this balance has been especially difficult in a post-COVID-19 environment, when inflationary challenges coupled with labor supply shortages have put further pressures on hotel operations. Labor is one of the most significant expenses a hotel faces, accounting for 30–45% of total operating costs.
Hotel work demands speed, accuracy and strong people skills. During peak seasons or large events, the pressure to perform builds quickly. That reality can be both exciting and intimidating for new hires.
Time off from school, warmer weather and a flurry of travel discounts drive millions of Americans to book vacations during spring break. And this year, changing vacation habits could see even more people booking getaways during this ideal travel time. Experts predict springtime travel is growing more popular as Americans begin to favor vacations in the months outside the busy summer season while also trying to prolong their trips.
With 1 million new tourism jobs predicted by 2030, the Kingdom’s hospitality sector is facing some critical challenges. First, notable skill gaps are evident in specialised areas like hospitality management, digital competencies, and vocational training in tourism. Second, only 8.1% employed in the Saudi tourism industry are women, and third, Saudi Arabia's youth unemployment rate remains around 16%, with limited vocational pathways in hospitality for young Saudis.