Human Resources Opinion Articles - Hospitality Net

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Opinion Article

March 10, 2025

Educating for Impact: Advancing Sustainability via Innovative Pedagogy

Innovative pedagogy provides a framework for thinking and processing information that drives successful, sustainable practice. By 2030, the United Nations requires that all learners acquire the knowledge and skills needed to promote sustainable development. As the world becomes more sustainability-conscious, higher education plays a key role in delivering education for sustainable development. The purpose is to equip students with the skills, competencies and behaviors essential for raising awareness and promoting the development of a more sustainable future.

By Martha Sandoval Alvarado, Research Assistant, EHL

Opinion Article

March 7, 2025

Well-Being and Happiness-Centric Leadership, the New Cornerstone of Hospitality Organizations

The hospitality industry thrives on human interactions and service excellence, making well-being and happiness-centric leadership critical for success.

By Nicolas Frangos, Chief Executive Officer (CEO), Luxxie Lime - Luxury & Lifestyle Hospitality

Opinion Article

February 21, 2025

Why Does 99% of All Hospitality Training Fail?

Ask anyone in a hospitality service or sales organization if they train their employees, and they’ll often detail their extensive orientation and classroom training programs, claiming to prepare employees to perform at an elite level. Yet, countless service experiences—from trying to make a hotel reservation over the phone or as a walk-in in addition to trying to book a meeting—suggest otherwise. Training isn’t working, and this isn’t just a post-COVID phenomenon.

By Don Farrell, Founder of Fresh Revenues and member, Cayuga Hospitality Consultants

Opinion Article

February 19, 2025

The Role of Emotional Intelligence in Leadership: Building A Stronger Hospitality Team

Employees are fond of their leaders in the same way customers are fond of their favorite coffee shop—because of the personal connection, consistency, and warmth they experience.

By Enari Bryant, Sales Manager, Brick Hospitality

Opinion Article

February 18, 2025

Trust - the foundation

Welcome to February's edition of "Plays Well With Others." This month, we're exploring trust, the invisible force that shapes every workplace interaction and relationship. While we often think of trust as something that simply exists or doesn't, it's actually being actively built or eroded with each conversation, decision, and action we take at work. Whether you're leading a team, collaborating with colleagues, or navigating complex stakeholder relationships, understanding the mechanics of trust can transform how you approach workplace relationships.

By Mike Hohnen, Trusted Advisor￨Coach￨Trainer￨Keynote Speaker, Plays Well With Others

Opinion Article

February 17, 2025

The Evolution of EHL’s Teaching and Learning Conference

At the dawn of the 7th edition of the Scholarship of Teaching and Learning (SoTL) conference at EHL Hospitality Business School, we take a moment to reflect on the motivations for participating in SoTL and the rich lessons we take away from each edition.

By Laura Zizka, Assistant Professor, EHL

Opinion Article

February 7, 2025

Implementing Your New Year Goals

Turning priorities and goals into action is essential across all hospitality disciplines. From a people perspective, HR needs professionals who understand the company’s direction and have a vested interest in implementing it. It is all about execution.

By Merrick P. Dresnin, Chief People Services Officer, Cote Hospitality

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Why Hospitality Net Leads B2B in Hospitality

Learn what makes us the industry-leader in what we do.

Hospitality Net

Opinion Article

January 30, 2025

When Niceness Backfires: The Risks of Trying to Soften a Termination…the Trader Joe’s Grandma

Chuck Simikian and John Thalheimer met together on the HR Stories Podcast to tell the tale that highlights the importance of consistent policies and documentation. Listen to the deep dive in on their podcast episode.

By Chuck Simikian, Human Resources Consultant, Cayuga Hospitality Consultants

Opinion Article

January 14, 2025

The Importance of Faculty Development in Higher Education

What is Faculty Development? The knowledge and skills transfer from faculty to students forms the core of what education is all about. One of the most rewarding and important roles in a school is played by the department that strives to support those on the front line of education delivery: the teachers. Welcome to the role of faculty development!

By Aurélie Boulos, Head of Faculty Affairs, EHL

Opinion Article

January 7, 2025

Room to Grow: Attracting and Developing Leaders in the Hospitality Industry

The hospitality industry is rebounding from the effects of a tight labor market, but challenges remain across our industry. A 2024 survey by the American Hotel and Lodging Association (AHLA) found that more than two-thirds of hoteliers were still experiencing staffing shortages. Such shortages place immense pressure on hotel owners and operators to recruit and retain top talent — all while grappling with the rising costs of labor.

By Ann Christenson, Chief Human Resources Officer, Aimbridge Hospitality

Opinion Article

December 27, 2024

MBA in Hospitality: Developing the Most Valuable Leadership Skills

You need certain skills to successfully lead a team and become a respected manager in any field. Being inspirational, having excellent technical knowledge, and being someone who could ‘get things done’ used to be prerequisites, but now what it means to be a good manager is changing.

By Veronika Mercier, Marketing Content & Communications Manager, EHL

Opinion Article

December 20, 2024

The importance of faculty development in higher education

The knowledge and skills transfer from faculty to students forms the core of what education is all about. One of the most rewarding and important roles in a school is played by the department that strives to support those on the front line of education delivery: the teachers. Welcome to the role of faculty development!

By Aurélie Boulos, Head of Faculty Affairs, EHL

Opinion Article

December 19, 2024

Shadowing as a Pedagogical Tool for Trainer Development

For this, new creative methods are essential for hospitality to leverage teaching excellence based on the transfer of knowledge among professionals, i.e., experts from the industry who wish to expand their professional skills to include practical facilitation and teaching.

By Kaushiki Khanijo, Associate - EHL Education Consulting, EHL

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Why Hospitality Net Leads B2B in Hospitality

Learn what makes us the industry-leader in what we do.

Hospitality Net

Opinion Article

December 11, 2024

Enhancing Leadership Coaching: Transforming Individual Growth into Team Excellence

Leadership coaching can have a profound impact when individual leader development is integrated with a team-focused approach. This dual focus leverages the interdependent nature of leadership teams, maximizing the benefits of coaching for both individuals and the organization. The foundation for these improvements lies in self-discovery, achieved through greater awareness of influence and effectiveness.

By Deb Eininger and Gary Pearl

Opinion Article

December 10, 2024

More tech or more talk? The future of hospitality management education

In her 1933 story, ‘Why Didn’t They Ask Evans’, Agatha Christie suggested that all of the answers to the murder could be answered by one person, Evans.

By Laura Zizka, Assistant Professor, EHL

Opinion Article

December 6, 2024

The Real Estate Recruitment Trap: When the Pursuit of Perfect Hurts Organizational Health

As we sit here in Q4, waiting for the U.S. hotel real estate market to truly heat up, I am fielding many calls each week with a similar refrain; individuals are seeking growth, more responsibility, new experiences, and/or greener pastures. They are also looking for clarity on the overall job market after nearly 24 months of minimal activity.

By Terry Donovan, Manager, AETHOS Consulting Group

Opinion Article

December 3, 2024

Are your associates flourishing?

Employee well-being, a cornerstone of a healthy workplace and professional performance, has been significantly impacted by the COVID-19 pandemic. As we transition out of this crisis, it is of utmost importance to promptly evaluate the current state of hospitality employees’ well-being. This will enable managers to support those in need, underscoring our research's critical and timely nature, which will be reported here.

By Linchi Kwok, Professor and Department Chair, CAL Poly Pomona

Opinion Article

November 28, 2024

The Importance of Quantitative Skills and Why You Should Master Them

Despite plenty of evidence for the “cognitive biases” from which all decision-makers suffer, an astounding number of managerial decisions is still based on gut feelings rather than solid analysis. Among the many reasons for this may be a certain level of apprehension about the complexity of quantitative analysis and the methods it entails.

By Steffen Raub, Full Professor Human Resources/Organisational Behaviour, EHL

Opinion Article

November 21, 2024

Transgender Discrimination in Hotels: A Wake-Up Call for Hoteliers

As a Hotel HR Director and Human Resources Consultant, I’ve had countless conversations with operational leaders about compliance with employment law.

By Chuck Simikian, Human Resources Consultant, Cayuga Hospitality Consultants

Opinion Article

November 20, 2024

It’s time to embed human-centric principles in all organizations

For too long, the vast majority of humanity has been left out of the business equation, says the Dean of EHL Hospitality Business School, Dr Achim Schmitt. Now educators need to play their part in driving a new, more human-centric approach.

By Achim Schmitt, Dean, Member of Executive Leadership Team and Full Professor of Strategic Management, EHL