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Opinion Articles

Opinion Article

Navigating Labor Cost Challenges in Hospitality: Turning a Court Ruling Into Strategic Action

The recent ruling by a Texas federal judge to vacate the Department of Labor’s (DOL) overtime rule sent shockwaves through the hospitality industry. The proposed salary threshold increase would have expanded overtime eligibility to approximately 3.6 million lower-paid salaried workers across industries, many of whom are employed in hospitality. While this decision provides temporary relief, it also opens the door for deeper introspection and strategic action.

Corey McCarthy
By Corey McCarthy, Chief Marketing Office (CMO), Unifocus
United States
Opinion Article

How to Create Career Pathways in Hospitality

The evidence is clear: the hospitality industry is a key driver of the United States' economy. According to a report by the American Hotel & Lodging Association, the hospitality industry contributes nearly $600 billion to the U.S. Gross Domestic Product, accounts for 1 in 25 U.S. jobs, and is responsible for approximately $97 billion in annual wages and salary income.

Amy Nakamoto
By Amy Nakamoto, Executive Vice President of Corporate Partnerships, Discovery Education
Opinion Article

CEO Pay in Gaming 2024

The last time we did our Gaming CEO pay study it was pre-pandemic, a landscape very different from the one we know today. The pandemic caused widespread uncertainty and disruption across the globe, with the gaming and entertainment industries being particularly hard hit. This year’s figures, however, reveal a broader trend of recovery and adaptation within the industry, as well as evolving dynamics in executive compensation in the post-pandemic world. Operators are fewer but more global. Much of the casino real estate is owned by REITs and technology is driving innovation and new platforms for customers to access.

Keith Kefgen
By Keith Kefgen, Managing Director & CEO, AETHOS Consulting Group
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Opinion Article

Labor Shortages, Low Tips, Burnout: Can We Turn The Tide for Frontline Hospitality Workers?

Hospitality is facing a host of issues across the world, from labor shortages and burnout to outdated training programs and shifting customer needs. In the United States and the United Kingdom specifically, frontline workers and managers are struggling with these challenges, which threaten their well-being. I’ve personally had a front row seat to these challenges over the years as the CEO of a company deeply seated in the frontline training industry.

Carol Leaman
By Carol Leaman, CEO, Axonify Inc, Axonify
Opinion Article

Employer Branding: Upskilling as a Strategy in the War for Talent

In today's competitive job market, where the war for talent has become more intense than ever, that’s the question that every business should be asking itself if it wants to achieve success. The answer, however, isn’t always straightforward. With companies currently facing significant challenges to hiring and retaining talented individuals, it’s essential they adopt innovative strategies to enhance their employer brand, stand out from the crowd and appeal to talented professionals.

Ana McFee
By Ana McFee, Business Development Senior Manager, EHL
Opinion Article

Be Aware of AI Biases in Hiring

Using computer programs to screen job candidates’ resumes is not a new HR practice among big corporates. AI accelerates the automation process for all companies in the selection process. More companies are using AI to evaluate job candidates’ performance in their initial interviews, such as word choice and cognitive abilities, in addition to screening their resumes.

Linchi Kwok
By Linchi Kwok, Professor and Department Chair, CAL Poly Pomona
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Opinion Article

Navigating Today's Labor Shortages

Labor shortages in the hospitality industry have evolved from a temporary challenge to the new normal. Strikes, absenteeism, and staffing gaps are pushing hotel operations to their limits, and the pressure to maintain service levels without burning out employees is intensifying. Hotel owners need quick, effective strategies to keep operations running smoothly while protecting their workforce.

Moneesh Arora
By Moneesh Arora, Chief Executive Officer, Unifocus
Opinion Article

CEO Pay in Hospitality 2024

With the pandemic largely in the rearview mirror, the last twelve months have been about interest rates, less transactions, and wild presidential election cycles worldwide. The hotel industry will be impacted in significant ways as these issues unfold. On the other hand, operational fundamentals have been strong, contributing to CEO pay marching upward.

Keith Kefgen
By Keith Kefgen, Managing Director & CEO, AETHOS Consulting Group
Opinion Article

What Every Newcomer Should Know to Succeed in Hospitality

The hospitality industry is attractive to those who enjoy providing an impeccable experience to those looking to relax, spend time with loved ones, or celebrate a special moment in their life. In the United States, the hospitality industry is a massive multi-billion-dollar market, which means there is plenty of room to succeed and grow no matter what avenue you choose. If you’re new to the industry, take a look below to explore some essential skills and tips for achieving success in your newfound career.

Indiana Lee
By Indiana Lee, Freelance Technical Writer, Indiana Lee Writes