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Opinion Articles

Opinion Article

Labor Shortages, Low Tips, Burnout: Can We Turn The Tide for Frontline Hospitality Workers?

Hospitality is facing a host of issues across the world, from labor shortages and burnout to outdated training programs and shifting customer needs. In the United States and the United Kingdom specifically, frontline workers and managers are struggling with these challenges, which threaten their well-being. I’ve personally had a front row seat to these challenges over the years as the CEO of a company deeply seated in the frontline training industry.

Carol Leaman
By Carol Leaman, CEO, Axonify Inc, Axonify
Opinion Article

Employer Branding: Upskilling as a Strategy in the War for Talent

In today's competitive job market, where the war for talent has become more intense than ever, that’s the question that every business should be asking itself if it wants to achieve success. The answer, however, isn’t always straightforward. With companies currently facing significant challenges to hiring and retaining talented individuals, it’s essential they adopt innovative strategies to enhance their employer brand, stand out from the crowd and appeal to talented professionals.

Ana McFee
By Ana McFee, Business Development Senior Manager, EHL
Opinion Article

Be Aware of AI Biases in Hiring

Using computer programs to screen job candidates’ resumes is not a new HR practice among big corporates. AI accelerates the automation process for all companies in the selection process. More companies are using AI to evaluate job candidates’ performance in their initial interviews, such as word choice and cognitive abilities, in addition to screening their resumes.

Linchi Kwok
By Linchi Kwok, Professor, CAL Poly Pomona
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Opinion Article

Navigating Today's Labor Shortages

Labor shortages in the hospitality industry have evolved from a temporary challenge to the new normal. Strikes, absenteeism, and staffing gaps are pushing hotel operations to their limits, and the pressure to maintain service levels without burning out employees is intensifying. Hotel owners need quick, effective strategies to keep operations running smoothly while protecting their workforce.

Moneesh Arora
By Moneesh Arora, Chief Executive Officer, Unifocus
Opinion Article

CEO Pay in Hospitality 2024

With the pandemic largely in the rearview mirror, the last twelve months have been about interest rates, less transactions, and wild presidential election cycles worldwide. The hotel industry will be impacted in significant ways as these issues unfold. On the other hand, operational fundamentals have been strong, contributing to CEO pay marching upward.

Keith Kefgen
By Keith Kefgen, Managing Director & CEO, AETHOS Consulting Group
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Opinion Article

What Every Newcomer Should Know to Succeed in Hospitality

The hospitality industry is attractive to those who enjoy providing an impeccable experience to those looking to relax, spend time with loved ones, or celebrate a special moment in their life. In the United States, the hospitality industry is a massive multi-billion-dollar market, which means there is plenty of room to succeed and grow no matter what avenue you choose. If you’re new to the industry, take a look below to explore some essential skills and tips for achieving success in your newfound career.

Indiana Lee
By Indiana Lee, Freelance Technical Writer, Indiana Lee Writes
Opinion Article

Crafting a unique employer brand for today's talent market

In today’s competitive job market, employer branding has become an essential strategy for attracting and retaining top talent. However, many managers still don’t know what exactly constitutes a strong employer brand. Is it down to company culture, work-life balance, benefits and compensation, or is there some other secret sauce that makes an employer desirable?

Veronika Mercier
By Veronika Mercier, Marketing Content & Communications Manager, EHL
Opinion Article

Adapting to the Flexible Working Act: Rethinking Hotel Operations

The UK’s hospitality sector is facing new regulatory challenges following the Labour Party’s recent electoral victory and the subsequent implementation of the Flexible Working Act 2023. This legislation introduces sweeping changes that could significantly affect how hotels operate. Understanding the potential impacts and exploring practical solutions are essential for thriving under this new legal framework.

Corey McCarthy
By Corey McCarthy, Chief Marketing Office (CMO), Unifocus
Opinion Article

How to manage resistance to change – The role of emotions

In this article we look at the role of emotions in the change process. Many inexperienced change leaders tend to assume that change in organizations can be broken down to a purely rational calculation of costs and benefits. In reality, the emotions of organization members are inextricably connected to how they will position themselves towards the change and whether they will support it, resist it, or remain neutral bystanders.

Stefano BorzilloSteffen Raub
By Stefano Borzillo and Steffen Raub