Education has continually evolved to meet the needs of an ever-changing world, but the past few years have been a particularly steep learning curve for educational institutions. The Covid-19 pandemic and the rapid rise of new technologies such as AI have changed the way we live, work, and study.
Whether guests are at hotel for a getaway, visiting family, or on a business trip, they rely on it to be a trustworthy and welcoming second home. The employees, from hotel managers to waitstaff, are the face of the company, representing the values of the brand. In an industry driven by customer satisfaction and personal interaction, hiring the right people is crucial.
The hospitality industry thrives on delivering exceptional customer experiences, and hotel employee training plays a pivotal role in achieving this goal. Well-trained staff not only provide better service but also contribute to increased customer satisfaction and loyalty.
Labor shortages in the hospitality industry have evolved from a temporary challenge to the new normal. Strikes, absenteeism, and staffing gaps are pushing hotel operations to their limits, and the pressure to maintain service levels without burning out employees is intensifying. Hotel owners need quick, effective strategies to keep operations running smoothly while protecting their workforce.
With the pandemic largely in the rearview mirror, the last twelve months have been about interest rates, less transactions, and wild presidential election cycles worldwide. The hotel industry will be impacted in significant ways as these issues unfold. On the other hand, operational fundamentals have been strong, contributing to CEO pay marching upward.
The hospitality industry is attractive to those who enjoy providing an impeccable experience to those looking to relax, spend time with loved ones, or celebrate a special moment in their life. In the United States, the hospitality industry is a massive multi-billion-dollar market, which means there is plenty of room to succeed and grow no matter what avenue you choose. If you’re new to the industry, take a look below to explore some essential skills and tips for achieving success in your newfound career.
A recent article on PhocusWire discussed the “woeful gender imbalance” existing in the travel technology space, which is “holding back the whole technology sector.”
In today’s competitive job market, employer branding has become an essential strategy for attracting and retaining top talent. However, many managers still don’t know what exactly constitutes a strong employer brand. Is it down to company culture, work-life balance, benefits and compensation, or is there some other secret sauce that makes an employer desirable?
Why is empathy important in tandem with assertiveness? Is it a critical prerequisite for fostering an environment where innovation, collaboration, and productivity thrive?
Amanda was the new Sales Manager. She wanted a few days off without pay to get married and have a short honeymoon, yet did not have enough PTO to cover the days off. She asked the fateful question, “Can I have the days off without pay?” You want to help her, but what you say next could have legal consequences.
The UK’s hospitality sector is facing new regulatory challenges following the Labour Party’s recent electoral victory and the subsequent implementation of the Flexible Working Act 2023. This legislation introduces sweeping changes that could significantly affect how hotels operate. Understanding the potential impacts and exploring practical solutions are essential for thriving under this new legal framework.
The hospitality industry faces significant challenges in managing labor costs. Predictive modeling offers innovative solutions by providing accurate forecasts, uncovering trends, and enabling informed staffing decisions. This article delves into how predictive modeling can enhance labor management for hotels.
In this article we look at the role of emotions in the change process. Many inexperienced change leaders tend to assume that change in organizations can be broken down to a purely rational calculation of costs and benefits. In reality, the emotions of organization members are inextricably connected to how they will position themselves towards the change and whether they will support it, resist it, or remain neutral bystanders.
It is a well-known fact that the COVID pandemic has worsened social isolation among older Americans as they lost their usual connections, services, and social support. Thus, the pandemic highlights the importance of social connection with its significant impact on both community-living older adults as well as those living in long-term care facilities.
What is more important for your career progression today? High-tech skills for working with AI and Big Data or learning to work well with others and solve problems? The answer may surprise you. While it’s true that learning to use the latest technology is a big focus for upskilling these days, the skills that matter most for the future of work are not hard skills; they are people skills and cognitive skills known as soft skills.
When it comes to human needs and desires, there is no ‘one-size-fits-all’. That’s nothing new, of course, yet it’s only in recent years that technology and big data have allowed personalization to permeate our lives, from targeted product ads on social media to tailored music and film recommendations on streaming services and customized guest services at a hotel.
In today's complex business environment, schools play a crucial role in preparing graduates to overcome the challenges of the future. As specialists in their field, visiting professors and lecturers bridge the gap between industry realities and trends and the specialized academic curriculum in educational institutions.
In today's ultra-competitive job market, top talent is in high demand. The best employees have their pick of opportunities, making it more challenging than ever for companies to attract and retain star performers.
What first comes to mind when you mention accreditations to faculty, education specialists and university management? A huge amount of work? A necessary evil? Rigor? Regulatory requirement?
In the bustling world of hospitality, hotels serve as microcosms of society, welcoming guests from diverse backgrounds, while also employing teams of individuals with varied experiences and perspectives. At the heart of this dynamic ecosystem lies a delicate balance between owners, guests, and team members, each bringing their unique essence to the table.