A recent article on PhocusWire discussed the “woeful gender imbalance” existing in the travel technology space, which is “holding back the whole technology sector.”
In today’s competitive job market, employer branding has become an essential strategy for attracting and retaining top talent. However, many managers still don’t know what exactly constitutes a strong employer brand. Is it down to company culture, work-life balance, benefits and compensation, or is there some other secret sauce that makes an employer desirable?
Why is empathy important in tandem with assertiveness? Is it a critical prerequisite for fostering an environment where innovation, collaboration, and productivity thrive?
Amanda was the new Sales Manager. She wanted a few days off without pay to get married and have a short honeymoon, yet did not have enough PTO to cover the days off. She asked the fateful question, “Can I have the days off without pay?” You want to help her, but what you say next could have legal consequences.
The UK’s hospitality sector is facing new regulatory challenges following the Labour Party’s recent electoral victory and the subsequent implementation of the Flexible Working Act 2023. This legislation introduces sweeping changes that could significantly affect how hotels operate. Understanding the potential impacts and exploring practical solutions are essential for thriving under this new legal framework.
The hospitality industry faces significant challenges in managing labor costs. Predictive modeling offers innovative solutions by providing accurate forecasts, uncovering trends, and enabling informed staffing decisions. This article delves into how predictive modeling can enhance labor management for hotels.
In this article we look at the role of emotions in the change process. Many inexperienced change leaders tend to assume that change in organizations can be broken down to a purely rational calculation of costs and benefits. In reality, the emotions of organization members are inextricably connected to how they will position themselves towards the change and whether they will support it, resist it, or remain neutral bystanders.
It is a well-known fact that the COVID pandemic has worsened social isolation among older Americans as they lost their usual connections, services, and social support. Thus, the pandemic highlights the importance of social connection with its significant impact on both community-living older adults as well as those living in long-term care facilities.
What is more important for your career progression today? High-tech skills for working with AI and Big Data or learning to work well with others and solve problems? The answer may surprise you. While it’s true that learning to use the latest technology is a big focus for upskilling these days, the skills that matter most for the future of work are not hard skills; they are people skills and cognitive skills known as soft skills.
When it comes to human needs and desires, there is no ‘one-size-fits-all’. That’s nothing new, of course, yet it’s only in recent years that technology and big data have allowed personalization to permeate our lives, from targeted product ads on social media to tailored music and film recommendations on streaming services and customized guest services at a hotel.
In today's complex business environment, schools play a crucial role in preparing graduates to overcome the challenges of the future. As specialists in their field, visiting professors and lecturers bridge the gap between industry realities and trends and the specialized academic curriculum in educational institutions.
In today's ultra-competitive job market, top talent is in high demand. The best employees have their pick of opportunities, making it more challenging than ever for companies to attract and retain star performers.
What first comes to mind when you mention accreditations to faculty, education specialists and university management? A huge amount of work? A necessary evil? Rigor? Regulatory requirement?
In the bustling world of hospitality, hotels serve as microcosms of society, welcoming guests from diverse backgrounds, while also employing teams of individuals with varied experiences and perspectives. At the heart of this dynamic ecosystem lies a delicate balance between owners, guests, and team members, each bringing their unique essence to the table.
These essential soft skills in hospitality encompass more than just engaging with clients; they also involve effectively leading teams dedicated to ensuring customer satisfaction in a labor-intensive industry.
Having once again demonstrated its resilience in the face of long-term labor shortages, inflationary pressures and geopolitical uncertainty, the U.S. economy remains the envy of the world. However, two parallel and contradictory trends - the spread of the union contagion pushing into new sectors and the growing pull of the freelancer gig economy (which represents 56 million Americans or 36% of the workforce) - reflect elevated levels of distrust in the corporate world and all levels of government. These trends have spilled into a now turbulent technology sector which is shedding thousands of jobs being replaced by artificial intelligence, accelerating the discontinuity called a talent disruption, the title of my book. In many traditional industries, even business leaders in touch with the times are scratching their heads and asking, Where did all the workers go? However, there is an industry that continues to defy the odds and thrive in the labor market, with an abundant supply of talent and unit labor economics that remain favorable: professional sports.
Stellar customer service, exquisite facilities, and well-stocked amenities are the hallmarks of the hotel industry. Guests and patrons expect hospitality when paying for these services, whether for vacation, business, or other purposes.
In the world of hospitality, a quiet revolution is stirring—a shift towards regenerative hospitality.
Discover how the right education can equip students for their future careers through Vocational Education and Training. Delve into the benefits and obstacles of this educational path and explore valuable insights on establishing a top-tier training center.
What do some of the world’s most successful people have in common? It’s not necessarily talent, ambition and connections (although they may also have those) but perseverance in the face of failure, a determination to succeed, and a belief that with good old-fashioned hard work, you can achieve anything. Virgin boss Richard Branson left school with no qualifications; globally renowned authors including Stephen King, William Golding and JK Rowling faced countless rejections before finally being published; the late Apple co-founder Steve Jobs got fired from his own company before being rehired years later to bring it back from the brink of bankruptcy.