Opinion Articles

Adapting to the Flexible Working Act: Rethinking Hotel Operations

The UK’s hospitality sector is facing new regulatory challenges following the Labour Party’s recent electoral victory and the subsequent implementation of the Flexible Working Act 2023. This legislation introduces sweeping changes that could significantly affect how hotels operate. Understanding the potential impacts and exploring practical solutions are essential for thriving under this new legal framework.

How to manage resistance to change – The role of emotions

In this article we look at the role of emotions in the change process. Many inexperienced change leaders tend to assume that change in organizations can be broken down to a purely rational calculation of costs and benefits. In reality, the emotions of organization members are inextricably connected to how they will position themselves towards the change and whether they will support it, resist it, or remain neutral bystanders.

Balancing Diversity in the Hospitality Industry

In the bustling world of hospitality, hotels serve as microcosms of society, welcoming guests from diverse backgrounds, while also employing teams of individuals with varied experiences and perspectives. At the heart of this dynamic ecosystem lies a delicate balance between owners, guests, and team members, each bringing their unique essence to the table.

Winning Moves: How Hospitality Can Score Big with AI

Having once again demonstrated its resilience in the face of long-term labor shortages, inflationary pressures and geopolitical uncertainty, the U.S. economy remains the envy of the world. However, two parallel and contradictory trends - the spread of the union contagion pushing into new sectors and the growing pull of the freelancer gig economy (which represents 56 million Americans or 36% of the workforce) - reflect elevated levels of distrust in the corporate world and all levels of government. These trends have spilled into a now turbulent technology sector which is shedding thousands of jobs being replaced by artificial intelligence, accelerating the discontinuity called a talent disruption, the title of my book. In many traditional industries, even business leaders in touch with the times are scratching their heads and asking, Where did all the workers go? However, there is an industry that continues to defy the odds and thrive in the labor market, with an abundant supply of talent and unit labor economics that remain favorable: professional sports.

Are you trapped by the similarity effect in your hiring decisions?

Have you ever preferred a candidate because of their similarity to you on various criteria? Did you grow up in the same village? Did they come from the same foreign country as you? Perhaps they also liked running or had four kids just like you? If you preferred and selected this candidate, then you were influenced by a bias called the similarity effect. This effect has shown that the more similar two individuals are, the greater the attraction between them. Wondering whether recruiters might be attracted to candidates with similar personality traits, we recently conducted a study to investigate this question, and you might be surprised by the results.

What is my teaching style? Ways to improve as a teacher

Where to begin when evaluating the effectiveness of a course and its teacher? What criteria to follow if a teacher wants to improve their delivery style and program objectives? In this article, Dr Sebastien Fernandez, EHL Associate Professor of Organizational Behavior, looks at how the art of teaching can be enhanced by understanding one’s teaching ‘signature’, i.e., a teaching style or personality that can be broken down into measurable compartments so that both teachers and students are better equipped for evaluations upon which improvement and progress depends.