What first comes to mind when you mention accreditations to faculty, education specialists and university management? A huge amount of work? A necessary evil? Rigor? Regulatory requirement?
In the bustling world of hospitality, hotels serve as microcosms of society, welcoming guests from diverse backgrounds, while also employing teams of individuals with varied experiences and perspectives. At the heart of this dynamic ecosystem lies a delicate balance between owners, guests, and team members, each bringing their unique essence to the table.
These essential soft skills in hospitality encompass more than just engaging with clients; they also involve effectively leading teams dedicated to ensuring customer satisfaction in a labor-intensive industry.
Having once again demonstrated its resilience in the face of long-term labor shortages, inflationary pressures and geopolitical uncertainty, the U.S. economy remains the envy of the world. However, two parallel and contradictory trends - the spread of the union contagion pushing into new sectors and the growing pull of the freelancer gig economy (which represents 56 million Americans or 36% of the workforce) - reflect elevated levels of distrust in the corporate world and all levels of government. These trends have spilled into a now turbulent technology sector which is shedding thousands of jobs being replaced by artificial intelligence, accelerating the discontinuity called a talent disruption, the title of my book. In many traditional industries, even business leaders in touch with the times are scratching their heads and asking, Where did all the workers go? However, there is an industry that continues to defy the odds and thrive in the labor market, with an abundant supply of talent and unit labor economics that remain favorable: professional sports.
Stellar customer service, exquisite facilities, and well-stocked amenities are the hallmarks of the hotel industry. Guests and patrons expect hospitality when paying for these services, whether for vacation, business, or other purposes.
In the world of hospitality, a quiet revolution is stirring—a shift towards regenerative hospitality.
Discover how the right education can equip students for their future careers through Vocational Education and Training. Delve into the benefits and obstacles of this educational path and explore valuable insights on establishing a top-tier training center.
What do some of the world’s most successful people have in common? It’s not necessarily talent, ambition and connections (although they may also have those) but perseverance in the face of failure, a determination to succeed, and a belief that with good old-fashioned hard work, you can achieve anything. Virgin boss Richard Branson left school with no qualifications; globally renowned authors including Stephen King, William Golding and JK Rowling faced countless rejections before finally being published; the late Apple co-founder Steve Jobs got fired from his own company before being rehired years later to bring it back from the brink of bankruptcy.
Have you ever preferred a candidate because of their similarity to you on various criteria? Did you grow up in the same village? Did they come from the same foreign country as you? Perhaps they also liked running or had four kids just like you? If you preferred and selected this candidate, then you were influenced by a bias called the similarity effect. This effect has shown that the more similar two individuals are, the greater the attraction between them. Wondering whether recruiters might be attracted to candidates with similar personality traits, we recently conducted a study to investigate this question, and you might be surprised by the results.
I hope you took 3 minutes to watch the video because what follows is a more detailed explanation of the topic I started to explain in the video.
The artistry of questioning resides in the ability to inquire, provoke thought, and stimulate meaningful conversations. Asking the right questions is a skill that goes beyond simple information gathering; it involves finesse, empathy, and a deep understanding of the context.
Where to begin when evaluating the effectiveness of a course and its teacher? What criteria to follow if a teacher wants to improve their delivery style and program objectives? In this article, Dr Sebastien Fernandez, EHL Associate Professor of Organizational Behavior, looks at how the art of teaching can be enhanced by understanding one’s teaching ‘signature’, i.e., a teaching style or personality that can be broken down into measurable compartments so that both teachers and students are better equipped for evaluations upon which improvement and progress depends.
In the modern workplace, the way we approach training for new employees is undergoing a significant transformation. Traditionally, training programs were often standardized, treating all employees equally regardless of their prior experience or background. However, there is a growing recognition that personalized training, tailored to the individual's unique experiences and skills, can lead to more effective outcomes and enhance employee satisfaction.
Plugging the huge shortage of staff in the hospitality sector is a narrative we’ve been grappling with for years now. People are no longer surprised to hear that there are more than 100,000 vacancies in hospitality at any one time, nor that the proportion of vacancies has increased by 48% since the Covid-19 pandemic (UK Hospitality).
Today’s education sector is marked by a constant struggle to retain and motivate teachers. As teachers leave the field and succumb to stress and burnout, students are the ones who pay the price. To address this issue, administrators and policymakers are coming up with new strategies to attract, retain, and motivate their teaching staff. This article will delve into these strategies, providing a comprehensive guide of the most effective solutions for retaining and attracting teachers, based on extensive research and expert insights.
The last time we did our CEO pay study it was pre-Covid, and things were looking very bright. Then the bottom fell out. Now in a post-Covid environment, it’s interesting to see some companies experiencing total recovery, while others have faced longer structural change. For example, public hotel companies, by and large, have had stock prices completely recovered, versus cruise lines, which have seen stock prices that have remained depressed by nearly 50%. Likewise, CEO pay has rebounded in a similar fashion.
Rector of HES-SO and president of swissuniversities, Dr Luciana Vaccaro, presented her priorities in the evolving higher education landscape and looked at ways of strengthening the collaboration with EHL at this important moment in time. Against the backdrop of global challenges, tech advancements and changing paradigms in teaching and learning, three overarching themes emerge as the critical pillars supporting the strategic trajectory of modern higher education for both HES-SO and EHL: internationalization, digitalization and continued learning - Welcome to the future of higher education!
To increase your chances of getting hired in hospitality, it's important to make sure your resume showcases the skills that are valued by both human recruiters and AI-screening bots. Make sure you highlight these 11 hospitality skills to stand out from other applicants.
In today's ever-evolving corporate landscape, embracing diversity and fostering inclusivity has never been more crucial. As the VP of People Services at Newport Hospitality Group, I am deeply committed to leading the charge in cultivating a culture where every voice is heard and everyone is valued.
In education, one fundamental truth stands out: no two students are alike. They come from diverse backgrounds, possess varying abilities, and learn in unique ways. Recognizing and accommodating these differences is not only crucial, but imperative for fostering inclusive and effective learning environments.