Human Resources Opinion Articles - Hospitality Net

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Opinion Article

March 29, 2024

Exploring cultural diversity and sensitivity in luxury markets

In terms of breaking into new foreign markets, cultural sensitivity emerges as a pivotal factor in establishing trust and meaningful connections with customers rooted in their particular cultural identities and values. Based on a recent SBP, we discover the similarities and differences of three key global markets, (the UK, Japan and India), with special attention paid to the nuances that define them in the eyes of a Swiss luxury brand wanting to appeal to a new and diverse customer base.

By Jie Yu Kerguignas, Assistant Professor, EHL

Opinion Article

March 26, 2024

Is age inclusivity the answer to hospitality’s staffing crisis?

With over 112,000 vacant positions awaiting fulfilment, the solution to the hospitality industry's staffing scarcity might have been apparent all along, urging us not to reflexively cast aside CV’s and explore alternative recruitment strategies and embrace diverse talent pools.1

By Penny Brown, Managing Director of the Burgh Island Hotel, Burgh Island Hotel

Opinion Article

March 22, 2024

Skills-based talent management in hospitality and tourism

Recent studies have proven that employees can be a major source of competitive advantage, but they must be managed effectively and considerately to reap those benefits. The industry presents unique challenges for employees and managers, such as long working hours, stressful customer interactions, seasonal rushes, and working on weekends. On top of these challenges, the industry is currently facing a talent shortage, making talent management even more critical.

By Dr. Sowon Kim and Bertrand Audrin

Opinion Article

March 19, 2024

Best education system in the world: The success of the swiss VET model

Switzerland may be small in size, but it is home to the world’s most innovative economy, ranking first in the world according to the World Intellectual Property Organization's 2023 Global Innovation Report. It’s also the kind of place where an apprentice can one day become a President of the Swiss Confederation, a CEO of the largest Swiss banking institution in the world or a Director of one of the country’s biggest open-air music festivals.

By Ashley Musseau, Learning Content Designer, EHL

Opinion Article

March 18, 2024

Generation Z work ethic: Defending the younger working generation

In a recent interview for the Guardian, the famous Hollywood star Jodie Foster said that Generation Z is “really annoying” to work with. Her comments have contributed to the ongoing debate regarding Gen Z’s work ethic. According to FOX news, it seems that Generation Z does not have the same spirit of abnegation, demands higher pay, and is more concerned about their work/life balance.

By Giuliano Bianchi and Andrew Brenner

Opinion Article

March 14, 2024

Hospitality organizations and resources for diversity, equity & inclusion

Previously, we published the Diversity, Equity, and Inclusion Defined article by Gissell Moronta, which gave you an understanding of the terminology and why DEI is important.

By Stephanie Sparks Smith, CEO & Digital Matriarch, Cogwheel Marketing, Cogwheel Marketing & Analytics

Opinion Article

March 12, 2024

Key insights for aspiring female hospitality leaders

In view of International Women’s Day, the 2024 Women in Leadership (WIL) initiative at EHL Hospitality Business School hosted their second edition of the WIL conference to an audience of over 100 people. WIL was a resounding success, celebrated for its energy and mutual learning of participating attendees. This unique gathering saw women of different generations unite at EHL Lausanne Campus, where aspiring EHL female students and industry executives and leaders from the hospitality industry (members of the HotellerieSuisse) engaged in deep dialogue, sharing wisdom and forging bonds. We have compiled five key insights from this unique women’s event.

By Dr. Sowon Kim, Associate Professor, EHL

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Why Hospitality Net Leads B2B in Hospitality

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Hospitality Net

Opinion Article

March 4, 2024

Unlocking Talent Trends – Insights from the State of Talent Report

The hospitality industry is continually reshaped by transformative trends and innovations. The HSMAI Foundation Special Report: The State of Hotel Sales, Marketing, and Revenue Optimization Talent 2023-2024, a cornerstone resource for sales, marketing, and revenue optimization leaders, offers a roadmap for navigating these changes. This year’s report is more than findings and forecasts. It offers best practices, case studies, and suggested actions to improve talent outcomes across the commercial functions.

Opinion Article

March 4, 2024

How to choose a culinary and restaurant management course?

Navigating the world of culinary and restaurant management education can feel overwhelming. But don't worry, we're here to help make this journey smoother and more meaningful for you. Embarking on a restaurant management course is a significant step towards a thriving career in the F&B sector. This guide will help you select the right restaurant management course, considering key factors like global recognition, curriculum balance, and practical learning opportunities.

By Morgane Dumollard, Marketing Manager EHL School of Practical Arts, EHL

Opinion Article

March 1, 2024

Aligning Incentives with Leadership Styles: Enhancing Team Performance in Hospitality Firms

Effective leadership is essential for a business’s success, but each organization has its own leadership culture, and each team leader has their own management style. The challenge for hospitality firms is to create incentives that work for both team leaders and team members.

By Pablo Casas-Arce and Asís Martínez-Jerez

Opinion Article

February 27, 2024

Empowering adults: Going back to school for lifelong learning

Embarking on a journey back to the classroom as an adult is a remarkable and transformative phase in one's life. In this section, we will delve into the burgeoning trend of adults rekindling their educational pursuits. We will illuminate the diverse motivations propelling this movement and highlight the exceptional contributions that adult learners make to the ever-evolving educational landscape.

By Morgane Dumollard, Marketing Manager EHL School of Practical Arts, EHL

Opinion Article

February 22, 2024

The Critical Role of Leadership in Championing Guest Service in the Hospitality Industry

In the last several weeks, I’ve been chatting with many people about the hotel industry's continued decline in guest service. The consensus seems to be that the downturn is due to factors such as the need for passionate hospitality workers, insufficient training initiatives for frontline employees, and the fact that, in some instances, management is more focused on data than on developing a culture of excellent service.

By Alan Young, VP, Strategy | Hospitality, Infor

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Why Hospitality Net Leads B2B in Hospitality

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Hospitality Net

Opinion Article

February 20, 2024

Going back to school with success: 22 tips for adult learners

Embarking on the journey of going back to school as an adult is a mission filled with purpose and determination. It's a venture that holds the promise of personal and professional growth, but it also comes with its unique set of challenges. In this dedicated guide, we will provide you with a treasure of tips and strategies meticulously tailored to ensure your success as an adult learner.

By Morgane Dumollard, Marketing Manager EHL School of Practical Arts, EHL

Opinion Article

February 16, 2024

SoTL 2024 “I am not a chatbot: SoTL meets technology”

The purpose of SoTL events is to understand, improve, and share teaching and learning practices across disciplines and schools to prepare a new generation of lifelong learners. The 6th annual international Scholarship of Teaching and Learning conference took place at EHL Hospitality Business School, Lausanne, on February 1, 2024. This year’s theme revolved around the significant role that technology has taken and will continue to take in education, and particularly in Higher Education Institutions (HEIs), and its relevance in HEI community, innovation, teaching, and learning. After three years of blended SoTL conferences, this year, participants were back on site! From the welcome coffee through the closing apero, the buzz of the participants and the enthusiasm that they exuded was contagious.

By Laura Zizka, Assistant Professor, EHL

Opinion Article

February 14, 2024

Embracing the sponge mentality: The pathway to leadership

For me, the concept of the "sponge mentality" stands out as a beacon of growth and adaptability. It is a process that embodies the metaphor of a sponge, soaking up knowledge and experiences and squeezing them out to share with others. But beyond this simple analogy, what does it truly mean to be a sponge in the context of leadership and personal growth? And how does adopting the sponge mentality contribute to one's success?

By Ana McFee, Business Development Senior Manager, EHL

Opinion Article

February 8, 2024

Hospitality at a Crossroads: Is a Remote Work Model Essential to Retain Talent?

At one time, the concept of remote work simply didn’t fit into the hospitality paradigm. After all, the very idea of hospitality required a physical presence to facilitate the customer experience. The onset of COVID-19 changed everything, compelling this traditionally in-person sector to reimagine its operational models. In the aftermath of the pandemic, remote work has burgeoned into a significant trend in hospitality. This raises a crucial question for the industry: Is the adoption of remote or hybrid work models essential for attracting and retaining top talent, particularly among younger leaders, or does it present a complex array of challenges and limitations for the industry to navigate?

By Court Williams, Chief Executive Officer of HVS Executive Search, HVS

Opinion Article

February 6, 2024

In-house vs. external training: Which is right for your hotel?

How do you maintain peak performance amidst the rapid pace of the hotel industry? One crucial aspect of maintaining excellence and competitiveness is ensuring that your staff is well-trained and equipped with the right skills. However, hotels often face the dilemma of choosing between in-house training and external training programs. Both options have their pros and cons, and making the right choice can significantly impact your hotel's success.

By Anne-Céline Depierraz, Consultant, EHL

Opinion Article

February 2, 2024

Career Pathways from High School to the Board Room

The demand for strong employees and managers is great. The skills that each individual needs have evolved over time and therefore the connection between experience and perpetual education at all levels has become increasingly important.

By Robert O’Halloran, Professor Director, School of Hospitality Leadership, East Carolina University

Opinion Article

January 31, 2024

How to choose a culinary and restaurant management course?

Navigating the world of culinary and restaurant management education can feel overwhelming. But don't worry, we're here to help make this journey smoother and more meaningful for you. Embarking on a restaurant management course is a significant step towards a thriving career in the F&B sector. This guide will help you select the right restaurant management course, considering key factors like global recognition, curriculum balance, and practical learning opportunities.

By Morgane Dumollard, Marketing Manager EHL School of Practical Arts, EHL

Opinion Article

January 31, 2024

Leveraging Tech to Drive Employee Motivation, Guest Delight and Revenue

Guest satisfaction is one of the key drivers of success for any hotelier, determining repeat customers and, in turn, your bottom line. While guest-centered initiatives, like expanding your amenities, are often the focus of customer loyalty, employee well-being and job fulfillment are also critically important.

By Joe Vargas, SVP & General Manager, Infor Hospitality, Infor