In hospitality, it’s the people who make the experience. From front-of-house to back-of-house, bar teams to boardrooms, it’s the care, passion and hard work of hospitality professionals that shape each guest interaction. Yet too often, those very teams are running on empty.
How do you create a truly memorable hospitality experience that keeps guests coming back? In this episode of The Turndown, James Kendall LaRue, COO of LOGE, shares his journey from consulting to leading an innovative hospitality brand that prioritizes community and authenticity. With properties designed to get guests out of their rooms and connected with each other and the outdoors, LOGE blends technology and personalized hospitality to create memorable moments across its growing network of experiential stays.
Francesca joins us as a Senior Consultant in the UK Hospitality Capital Markets team. Formerly with CBRE, she brings valuable experience across Advisory and Capital Markets in both London and Asia. Her strong expertise in financial analysis and real estate advisory is a great addition to the team, following the recent arrivals of Andrew Horder and Anastasia Cooper to support our expanding Hospitality Capital Markets division.
Otelier, a hospitality data platform powering the future of hotel operations, today announced the appointment of Rupali Sawhney as Chief Customer Officer. In this newly established executive role, Sawhney will lead Otelier’s customer organization with a focus on building strong, lasting partnerships across the entire customer lifecycle – from onboarding and implementation through training, feature adoption, and ongoing success.
It is with great sadness that we confirm the unexpected death of Martijn van der Woude, VP Global Business Development and Marketing of PPDS, who passed away due to a cardiac arrest on Monday 21 April 2025.
Tess Mattisson has today informed the Board of Directors that she will be stepping down as President & CEO of Zaplox after more than three years in the role. The Board will now begin the process of appointing a new CEO for the company.
Puzzle Partner, a leading marketing consulting firm specializing in hospitality and travel technology, today announced the promotion of Lauren Ramesbottom to Vice President of Strategic Storytelling and Content.
Arch Amenities Group, a full-service, global provider of wellness, amenity management and meeting services for commercial and residential properties, hotels, private clubs and pools, today announced the appointments of Jessica Heger Michalak as senior vice president of operations, Stefanie Chenok as senior vice president of human resources and John Toman as vice president of information technology.
Hotel labor is a BIG deal. You need tools to understand what's happening. The mantra we use - "you can't manage what you can't measure". Learn how to manage productivity & incorporate EFTE's in your reporting. It's a complex endeavor, but it's not complicated.
What does it take to lead the largest hotel group in Mexico, oversee 17,000 employees, and navigate an industry in constant transformation? In this episode of The Turndown, Enrique Calderón Fernández, COO of Posadas, shares his insights on leadership, innovation, and the future of hospitality.
Sojern, the leading marketing platform built for hospitality, is thrilled to announce the latest members of its esteemed 2025 Destinations Advisory Board. This board is composed of influential destination leaders from across North America, and its members convened yesterday to welcome exceptional new members. This year, the Destinations Advisory Board gathered in Kissimmee, Florida, and the event was hosted in partnership with Brett Laiken, CMO at VISIT FLORIDA.
Enseo, the essential technology services provider and innovator responsible for foundational technology in hospitality, announces the addition of Matt Guggenheim, Chief Financial Officer, as well as the promotions of Helen Jenkins to Chief Legal Officer and Kevin Sweeney to Chief Product Officer. These additions and leadership changes strengthen the team as Enseo continues to focus on a customer-centric vision, delivering exceptional and impactful solutions to hotels.
In this week’s episode of Hotel Moment, Sky McLean, CEO and owner of Basecamp Resorts, joins Revinate CMO Karen Stephens to tell her founder’s story with advice for fellow hoteliers and entrepreneurs to change their mindset on what it takes to compete in the modern hospitality industry.
Sturgeon Bay, Wisconsin – April 23, 2025 - Zucchetti North America is pleased to announce the appointment of Estella Hale as the Vice President of Commercial Strategy for the company’s hospitality division. With more than 20 years in the hospitality industry – the last 10 of which were in strategic leadership roles – and her extensive knowledge of hospitality technology, Estella's leadership will play a pivotal role in further enhancing Zucchetti North America's position as a leading provider of innovative solutions for the hospitality sector.
In this expanded role, Caroline will focus on helping venues streamline operations, enhance the booking experience, and drive business growth through iVvy’s venue & event management solutions. Since joining iVvy in August 2023, Caroline has played a pivotal role in helping venues across EMEA improve efficiency, maximise revenue opportunities, and deliver seamless event experiences. Now, she will bring this expertise to North America, ensuring more venues can benefit from iVvy.
The hospitality industry is facing a talent crisis, but what does it take to attract, retain, and inspire the next generation of leaders? In this episode of The Turndown, Lori Kiel, SVP of Revenue Management at Pyramid Global Hospitality, shares her thoughts on the evolving role of talent and technology in the industry.
RateTiger is delighted to welcome Mr. Manik Budhraja as the Global Director of Sales & Account Management. With almost two decades of experience in the hospitality technology sector, Manik brings a wealth of expertise in strategic alliances, customer success, and revenue growth, reinforcing confidence in his leadership.
We all know that working in a hotel or spa requires more than just simple guest interactions and meeting basic job requirements, particularly when it comes to luxury and award-winning properties.
SiteMinder, an ASX 200 company and the world’s leading hotel distribution and revenue platform, has made two new appointments within its executive leadership team to capitalize on the opportunities opened up by artificial intelligence (AI) and machine learning for the global hotel industry.
A new report has been launched by Expert Market analysing the state of the accommodation industry - finding that challenges around staff, from hiring to costs, are at the center of their concerns.