Opinion

The case for cloud-native platforms powered by AI

The complexity introduced by digital platforms, cloud, and digitised systems, isn’t a sign of failure or lack of planning. It comes down to how platforms have struggled to keep pace with the speed at which business operations are changing. The conve...

Mandla Mbonambi
Mandla Mbonambi
CEO of Africonology
Africonology Solutions
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Information Technology
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Innovation
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Chatbots, Robotics & AI
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Mandla Mbonambi
by Mandla Mbonambi
21 January 2026Africonology SolutionsInnovation
Africonology Solutions
Hotel Staffs Do Not Need to Work Harder, Just Smarter
Opinion

Hotel Staffs Do Not Need to Work Harder, Just Smarter

In hospitality, time is everything. And yet, too much of it is spent on the wrong things. Admin overload, repetitive reporting, fragmented systems… it all adds up. That’s where automation steps in, not to replace people, but to give them back time, ...

Linda Girrbach
Linda Girrbach
Co-Founder & Head of Hospitality Consulting, RobosizeMe
Robosize ME
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Lodging Industry
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Innovation
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Linda Girrbach
by Linda Girrbach
19 January 2026Robosize MEInnovation
Hotel Staffs Do Not Need to Work Harder, Just Smarter
Hotel AI Deployment Planning from the Framework of a Switchboard Operator
Opinion

Hotel AI Deployment Planning from the Framework of a Switchboard Operator

It seems every day there’s another announcement surrounding some preternatural feat that artificial intelligence (AI) has accomplished. Within the hospitality world, the number of technology vendors introducing (or claiming to introduce!) AI product...

Adam Mogelonsky
Adam Mogelonsky
Partner at Hotel Mogel Consulting Ltd.
Hotel Mogel Consulting Limited
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Information Technology
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Chatbots, Robotics & AI
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Adam Mogelonsky
by Adam Mogelonsky and Larry Mogelonsky
19 January 2026Hotel Mogel Consulting LimitedInnovation
Hotel AI Deployment Planning from the Framework of a Switchboard Operator
The Acceleration of “Hard AI”: Why CES 2026 Changed the Operational Blueprint
Opinion

The Acceleration of “Hard AI”: Why CES 2026 Changed the Operational Blueprint

For years, we have treated robotics and Artificial Intelligence as separate workstreams. AI was “Soft”—it lived in the cloud, processed data, and generated text. Robotics was “Hardware”—it lived in the warehouse, moved boxes, and required expensive ...

Mark Fancourt
Mark Fancourt
Co Founder & Principal Consultant, TRAVHOTECH
TRAVHOTECH
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Events & Conferences
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Mark Fancourt
by Mark Fancourt
14 January 2026TRAVHOTECHInnovation
The Acceleration of “Hard AI”: Why CES 2026 Changed the Operational Blueprint
Opinion

Should hoteliers become AI experts?

Artificial intelligence (AI) is on every business leader’s mind at the moment, and this is no different in the hotels and tourism sectors. There is extensive research pointing to the potential productivity, financial, and operational benefits of AI,...

Tom Varsavsky
Tom Varsavsky
Chief Technology Officer, SiteMinder
SiteMinder
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Innovation
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Tom Varsavsky
by Tom Varsavsky
13 January 2026SiteMinderInnovation
SiteMinder
Opinion

How hoteliers can capitalise on the potential of AI

Hoteliers are telling us they are surrounded by tech-savvy guests, with many regularly turning to generative AI (GenAI) for recommendations on where to visit, stay, or eat. It can be exciting for travellers to discover hidden gems in cities they wou...

Mike Rogers
Mike Rogers
Chief Data Officer, SiteMinder
SiteMinder
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Innovation
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Chatbots, Robotics & AI
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Mike Rogers
by Mike Rogers
12 January 2026SiteMinderInnovation
SiteMinder