Hotel Ratings & Classification

The Value of Great Servers Straight from a Michelin Server Captain

The Value of Great Servers Straight from a Michelin Server Captain

The onsite restaurant is a hallmark of nearly any great hotel, with customer sentiments towards the former entity reflecting back onto property reviews and, ultimately, guestroom bookings. Within the F&B silo, we glorify the cuisine, the beverage se...

Larry Mogelonsky

Larry Mogelonsky

Partner at Hotel Mogel Consulting Ltd.

Hotel Mogel Consulting Limited

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Food & Beverage

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Hotel Ratings & Classification

The Value of Great Servers Straight from a Michelin Server Captain

The two single most relevant factors to tell if a hotel excels – now everyone can assess hotels!

What do Jean-Yves Blatt, Sven van den Broeck, Nick Downing, Christian Eckert, Sylvain Ercoli, Yann Gillet, Arnaud Girodon, Niek Hammer, Edwin Kramer, Franck de Lestapis, Ernst Ludick, Ulisses Marreiros, Eric Paulus, Franz-Josef Pirktl, Jannes Soeren...

Jochen Ehrhardt

Jochen Ehrhardt

Founder of TRUE 5 STARS and TRUE 5 STARS Advisory — Quality Assurance

International Institute Of Modern Butlers

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Hotel Ratings & Classification

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Reputation Management

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Guest Experience

International Institute Of Modern Butlers

Why staying at top hotels is rarely a top experience!

When you travel a lot, as I am privileged to do, it does not take a quality background to be quite disappointed about the way service is approached in too many of the world’s top hotels.

Jochen Ehrhardt

Jochen Ehrhardt

Founder of TRUE 5 STARS / Cofounder of DNA-QA

International Institute Of Modern Butlers

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Hotel Ratings & Classification

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Reputation Management

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Guest Experience

International Institute Of Modern Butlers