Why staying at top hotels is rarely a top experience!

When you travel a lot, as I am privileged to do, it does not take a quality background to be quite disappointed about the way service is approached in too many of the world’s top hotels.

Jochen Ehrhardt

Founder of TRUE 5 STARS / Cofounder of DNA-QA

International Institute Of Modern Butlers

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Hotel Ratings & Classification

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Reputation Management

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Guest Experience

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International Institute Of Modern Butlers

Opinion

Why Assessing Hotels Isn’t That Simple!

There are a myriad of reasons to assess a hotel, however, in the era of rapid information processing and dissemination the prevalent reasons appear to be pure self-marketing, self-praise, self-laudation, self-gratulation, bragging or doing someone a...

Jochen Ehrhardt

Founder of TRUE 5 STARS / Cofounder of DNA-QA

International Institute Of Modern Butlers

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Hotel Ratings & Classification

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Reputation Management

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Opinion

Hotels Will Need A 5-Star Rating In Safety And A 3-star Michelin Rating To Address Guest COVID-19 Concerns

A major lesson we have all learned from COVID is to look forward, not backwards, as to where the future of career opportunities will be. Two major industries are undergoing fundamental change with no clear vison in sight as to a final destination. H...

Fred DeMicco

Executive Director and Professor in the School of Hotel and Restaurant Management at Northern Arizona University

Northern Arizona University

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Hotel Ratings & Classification

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Medical Tourism

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Opinion

Service Excellence: The Value Of Pride And Awareness

So far, in the service excellence section, one of the main messages that has come across is that creating and maintaining the right service culture within an organization, requires different actions, and can be done with diverse approaches.

Silvia Kirkland Zese

Hotel Business and Rooms Division Professional

myheartinhospitality.com blog

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Hotel Ratings & Classification

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Reputation Management

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Lodging Industry

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Opinion

Does Quality Assurance, as we know it, have a future?

Hotel group revenues are down by as much as 90% across the boards for the second quarter of 2020. The third quarter isn't looking much better, with many hotels only re-opening in the fourth quarter. The global demand-reduced crisis is here to stay a...

Jochen Ehrhardt

Founder of TRUE 5 STARS / Cofounder of DNA-QA

International Institute Of Modern Butlers

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Hotel Ratings & Classification

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Reputation Management

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Opinion

Hotels Are Guilty Until Proven Guilty With Online Reviews

Even now at the asset manager level for a luxury boutique hotel, I still find myself evaluating online reviews on TripAdvisor, Expedia and other major third-party rating services, both because I understand their influence with guests and also as a q...

Larry Mogelonsky

Managing Director Hotel Mogel Consulting Limited

Hotel Mogel Consulting Limited

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Hotel Ratings & Classification

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Reputation Management

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Opinion

The Survey Shouldn’t Be the Last Thing the Customer Remembers About You

I'm all for getting customer feedback. There are different ways to go about it. Ask customers on the way out of a store, call them on a phone or send follow-up surveys via email. I wrote about surveys a few years ago. The gist of that article was ab...

Shep Hyken

Customer Service and Experience Expert, Keynote Speaker and Bestselling Author

Shepard Presentations, LLC.

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Hotel Ratings & Classification

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Guest Experience

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Opinion

What Is Green Lodging and Why Is It Important

Green lodging refers to any hotel or resort that commits to environmentally-friendly practices. Brands that seek green lodging certification, which varies by state, conserve natural resources - like water and energy - reduce waste and lower greenhou...

Kacey Bradley

Lifestyle Blogger for The Drifter Collective

The Drifter Collective

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Environment & Sustainability

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Property Technology

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Hotel Ratings & Classification

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Chatbots, Robotics & AI

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Opinion

In Search Of Performance Perfection

Can a hotel ever truly achieve flawless performance? And, if so, how would one measure this accomplishment?

Larry Mogelonsky

Managing Director Hotel Mogel Consulting Limited

Hotel Mogel Consulting Limited

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Industry Rankings

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Hotel Ratings & Classification

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Guest Experience

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