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Big Data

Chatbots, Robotics & AI

For centuries, industries such as beer, wine and whiskey have been built on foundations of heritage and craftsmanship. Over time, these products have become precious, cultural artifacts, deeply tied to regional identity. The botti used for ageing Ba...

Swiss Beer Inspires Innovation in Traditional Industries

Margarita Cruz

Associate Professor of Corporate Strategy and Entrepreneurship EHL Hospitality Business

EHL

Innovation

Wine has long been perceived as a male-dominated world. For centuries, symbolic authority, from inheritance in family domains to the role of the “master winemaker”, has largely been coded as masculine. Women were present, often as vineyard workers o...

Women in Wine: Careers in the Industry

Alicia Gallais

Assistant Professor in Wine Management at Burgundy School of Business

EHL

Events & Conferences

Education & Professional Development

Each of us remembers that one event we attended where every detail was flawlessly executed and the setting was so perfect that, in hindsight, the only word that describe it all is ‘magical’. Behind the scenes, as anyone working in hospitality knows,...

Crafting Magical Events at the Rosewood Baha Mar with Tekeyo Bodie

Adam Mogelonsky

Partner at Hotel Mogel Consulting Ltd.

Hotel Mogel Consulting Limited

Food & Beverage

MICE

Market Segments

For decades, the hotel minibar has stood as a symbol of indulgence and convenience in the hospitality industry. For guests, a cold soda or their favorite late-night snack was always within easy reach. With this in-room convenience, there was no need...

Reimagining the Hotel Minibar: How Bartech’s Automation Technology is Powering a Profitable, Guest-Centric Comeback

Bruno Agrario

Executive VP of Sales, Bartech International

Bartech Systems International Inc.

Guestroom Technology

Family holidays are all about making memories, relaxing together, and enjoying quality time - but anyone who’s travelled with a mixed-age group knows it’s not always as simple as it sounds.

How Mobile Ordering transforms multi-generational family holidays

Kate Fuller

Senior Marketing Manager, IRIS Software Systems

IRIS Software Systems

Guestroom Technology

Curbside pickup is a convenient service valued by both consumers and restaurants. Yet, it remains unclear what parts of the curbside pickup experiences matter most to restaurant customers – and how restaurants can deliver better service.

What do consumers value most in restaurant curbside pickup?

Linchi Kwok

Professor at The Collins College of Hospitality Management, Cal Poly Pomona

CAL Poly Pomona

Sales & Marketing

Innovation

Artificial intelligence is fundamentally transforming the restaurant industry, with personalization emerging as perhaps one of the most significant developments. Unlike basic personalization that might simply remember a customer’s name or birthday, ...

Artificial Intelligence-Driven Personalization in Restaurant Guest Experiences

Joe Cilli

Assistant Dean and Director of Distance Learning for the FIU Chaplin School of Hospitality & Tourism Management

FIU

Innovation

Chatbots, Robotics & AI

In the fast-paced world of hospitality, a frictionless, scalable, and guest-centric mobile ordering system isn’t just a nice-to-have - it’s a revenue driver, a brand builder, and a guest loyalty enabler.

Unlocking your mobile ordering potential - why it pays to ditch those “minimum” basic offerings

Graham Rushin

VP Sales & Marketing

IRIS Software Systems

Guestroom Technology

Lodging Industry

The most successful hotel restaurants are ones that strike a balance between personal taste and perceived value. As a consumer myself, I am sometimes guilty of dining out and thinking: “I could have made this dish better myself at home,” or “At thes...

Five Food & Beverage Trends Getting Diners ‘Joyfully’ Back to Hotel Restaurants

Guy Reinbold

Corporate Director of Food and Beverage, Meyer Jabara Hotels

Meyer Jabara