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How-To Improve Your Guest Experience with Employee Feedback

By Lindsay Sykes - Director of Marketing, Intouch Insight

The conversation around employee engagement in the hospitality industry typically focuses on high employee turnover and the cost of replacing those employees. While turnover is a very real problem --the Bureau of Labor Statistics reports that turnover in the hospitality industry was over 70% in 2016 -- the focus on employee engagement needs to go deeper.

Associated Luxury Hotels International (Alhi) Awards Scholarships To Five Recipients As Part Of Alhi's Commitment To Global Meetings Industry Day

ORLANDO, FL -- Associated Luxury Hotels International (ALHI), a meetings and incentive global sales organization serving more than 250 luxury hotels and resorts, has announced the recipients of its inaugural scholarship fund - Kelsey Kottkamp, Dana Margulies, Deborah Larrimore, Monique Cotton, and Diana Maineri.

The Critical Alignment of Systems: The History of Hospitality API

By Jos Schaap - Founder and CEO of StayNTouch

It's no secret -- providing a high-level guest experience requires the support of high-level technology. As we shift into a mobile-centric, hyper-personalized era led by the digital demands of the modern consumer, the pressure for hotels to continuously introduce new technology and advance their existing offering(s) is staggering.

A Digital Detox Near You

By Larry Mogelonsky - Owner of Hotel Mogel Consulting Limited and the founder of LMA Communications Inc.,

Are you old enough to recall the excitement over the debut of the first Blackberry and its speedy texting system at the dawn of the new millennium? It was quite the revolutionary and addictive feature, so much so that today we may be taking a short messaging service (SMS) like this for granted as our minds are constantly distracted by one of many quotidian ways that we use on our mobile phones.