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Improve Your Hotel's Guest Engagement in 3 Steps

By Russell Silver - Founder at Fetch

In collaborating with hundreds of hotels to implement Fetch's 1-tap guest surveys, I discovered most establishments take an inherently flawed approach to guest communication. At a time when service and guest experience have never been more important to hospitality, this can be a critical mistake.

Interesting Trends and Stats Hotels Should Capitalize on to Keep Millenials Travelers

You may like or dislike them. But millennials are significant players in the hospitality industry. Here are statistics to help you capitalize on them.H1: Interesting Trends and Stats Hotels Should Capitalize on to Keep Millennial TravelersSince they made a grand entry into the world between the early 80s and the late 90s, the millennials are a generational force to reckon with.

The Honourable Sir Michael Kadoorie Bestowed SHTM Lifetime Achievement Award

The Honourable Sir Michael Kadoorie, GBS, L.L.D.(Hon), DSc(Hon), Commandeur de la Legion D'Honneur, Commandeur de L'Ordre des Arts et des Lettres, Commandeur de L'Ordre de la Couronne, Commandeur de L'Ordre de Leopold II, was this year's recipient of the SHTM Lifetime Achievement Award presented to him at a ceremony held in his honour at Hotel ICON on 22 September 2017.