Opinion Articles

How a Top Hotel GM Prepares to Host Multiple World Leaders

It's no secret that Jerusalem is one of the most politically charged cities in the world. Throughout the year, Israel's capital serves as a hub for countless weighty political talks, meetings, conventions and memorials. Just outside the gates of the Old City, an elite cluster of five-star hotels have become the defacto hosts for the hundreds of heads of state, members of royalty and dignitaries that descend on Jerusalem each year for political events and diplomatic efforts. Israel's Ministry of Tourism and its various international embassies work with each hotel to ensure that the load is distributed evenly, but over the years many have developed a propensity towards the award-winning David Citadel Hotel, in large part thanks to the personal touch of its longtime General Manager, the esteemed Rodney Sanders. With more than 40 years in hotel management, consultations and operations, Sanders knows better than anyone the delicate art and nuance involved with hosting officials of such significance.

Staff turnover and its effect on a hotel’s financial performance

A recently published white paper penned by TFG Asset Management revealed employee turnover in the UAE's hospitality industry measures approximately 25% - 30% per annum, which is a significant figure that can mainly be attributed to deteriorating staff loyalty. The research addresses the main motivations behind staff's intent to leave, creates a hypothetical scenario to measure the financial impacts, and crafts effective strategies to combat this alarming issue. The following article discusses the potential financial impact of a 30% voluntary staff turnover.

EXPO2020 Dubai: 5 years to go; 5 challenges to meet

Dubai will be hosting the World Exposition in 2020. With just five years to go before this seminal event throws open its doors, what are the key priorities from the point of view of the hotel industry? Angela Anthonisz, Senior Lecturer at the Dubai-based Emirates Academy of Hospitality Management, and John Fong, Associate Professor there, look at the plans and preparations under way.