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Operations & Strategy
The Return of the Concierge: Why Human Judgment Still Defines Luxury Hospitality
HN Original
Interview
March 27

The Return of the Concierge: Why Human Judgment Still Defines Luxury Hospitality

InterContinental Seattle's Les Clefs d'Or concierge explains how human judgment and relationships remain essential in luxury hospitality despite AI advancement.

Angela Cooper in conversation with Henri Roelings
Seattle, United States

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HN Original
World Panel

Outsourced housekeeping - the panacea to all our housekeeping woes?

Soenke Weiss
By Soenke Weiss
Expert Views (6)
Silvia Kirkland Zese
Silvia Kirkland Zese

I have personally worked with a couple of third parties in the past, one that managed only the hiring process and the payroll portion, and one that actually managed the operations - under my team's supervision. I don't think it's fair giving an opinion based only on two precedents, but I can share I remember my experience when outsourcing operations as a challenging one.

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