A case study of a Florida hotel where an executive housekeeper paid two ghost employees nearly $470K over four years, exposed only when a new AGM audited I-9 records on her first day.
Hyatt today announced the opening of Hyatt Vivid Punta Cana, marking the debut of the Hyatt Vivid Hotels & Resorts brand in the Dominican Republic and further expanding Hyatt's growing all-inclusive portfolio in one of the Caribbean's leading leisure destinations. Located along the tranquil shores of Cabeza de Toro in Punta Cana, the adults-only, all-inclusive resort brings the Hyatt Vivid brand’s vibrant, experience-driven approach to hospitality to Punta Cana, encouraging guests to reconnect with themselves, each other and the destination.
Minor Hotels, a leading global hotel owner and operator, has announced Avani Cypress Lakes Resort, a premium lifestyle and wellness resort set to launch in phases from October 2026 in New South Wales’ Hunter Valley.
A McKinsey 2025 Technology Trends Outlook analysis filtered for hospitality, arguing that agentic AI is reshaping the guest booking layer and that governance, not model capability, is now the key constraint on adoption.
As generative AI platforms capture a growing share of travel research, hotels with inaccurate or inconsistent online records are being excluded from AI-generated recommendations before guests even enter the booking funnel.
Choice Hotels' Board named Dominic Dragisich permanent CEO effective August 31, 2026, after he served as Interim CEO since May 20, 2026, following nearly a decade with the company.
EHL's Dr. Maggie Chen argues guests now seek immersive, co-created experiences driven by a craving for authenticity and human connection in an AI-saturated world.
Airbnb's Hotels team leaders detail 650M users, 90% direct demand, and hotel nights growing 3x faster than homes, raising real questions about OTA dependency for independent hotels.
EHL Group's Dean Achim Schmitt will succeed current CEO Markus Venzin on January 1, 2027, with a mandate to prioritize education, academic rigor, and practical hospitality training.
As travel advisors increasingly charge clients direct fees averaging $350 per trip, hotels' front desk teams become the critical moment of truth that determines whether that fee felt worth it.
The weekly HVS roundup covers REIT hotel acquisitions in the Philippines, Japan, and Hong Kong, plus a new KRW125B convention center opening in South Korea ahead of the 2026 ITS World Congress.
BCHA launched The Check-In, a six-part video series hosted by a UBC student, spotlighting hospitality career paths at hotels across British Columbia.
A hotel advisory framework arguing AI delivers revenue gains only when deployed across three sequential phases: readiness, implementation, and operations, not as a standalone cost-cutting tool.
Fairmas promotes its FairPlanner FP&A software by contrasting manual, spreadsheet-based hotel finance workflows with an integrated planning platform that connects budgets, forecasts, and operational data.
A primer on hotel fair market share and RevPAR index, explaining how to read STR reports to diagnose whether a property is winning or losing against its competitive set.
Hotels ranking well on Google may be invisible to AI assistants like ChatGPT, which prioritize clear, structured, consistent, and current content over backlinks and keyword signals.
The article applies French military doctrine "commandement par intention" to hotel F&B operations, arguing that defining intent over instruction gives managers autonomy to adapt during high-pressure, resource-constrained service periods.
Opinion piece argues hospitality should broaden its leadership pipeline beyond traditional ranks, citing case studies of leaders from law, psychology, and other fields who bring transferable skills the industry needs.
Rising labor costs, brand fees, and price-sensitive guests are squeezing margins at economy and select-service hotels, forcing operators to rethink service levels to survive.
Hilton launches AI Planner on Hilton.com and integrates with Google AI Mode, ChatGPT, and Claude to enable conversational trip planning, property search, and Honors Points redemption.