Business Travelers Want to See Major Changes From Airlines
As the decimated air travel industry looks to rebuild operations in 2021, one thing is certain: airlines will be competing to win back the all-too-valuable business traveler.
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What the Future of Air Travel Looks Like
After a year like 2020, it's a safe bet to say that air travel will never be the same again. In an industry that was impacted at every level, countless changes have already occurred in order for airlines to adapt and survive.
Hoteliers, industry experts predict 2021 trends
As 2021 quickly approaches, hoteliers and industry experts are beginning to predict which of 2020's trends will stick around as well as new opportunities that could emerge.
Explore ’20: Expedia boss favours regulators having ‘a good hard look’ at frenemy Google’
Expedia boss Peter Kern has demanded a level playing field online saying the OTA is in favour of government regulators looking at the practices of its "frenemy" Google.
"I've never felt such silence" - What it's like to work at an airport right now
Gaëlle Simon, a check-in and boarding agent at Brussels Airport, Belgium, used to feel lucky to work at an airport.
Google launches tools to help the travel industry's recovery
Down the road from our Asia Pacific headquarters, one of the world's most connected travel hubs—Singapore Changi Airport—is unusually quiet. It's been this way for months, with global air passenger numbers falling by almost 90 per cent in 2020.
Revenue managers who play a pivotal role in demand generation will transform their careers
The coronavirus pandemic has created one of the most turbulent periods in the history of the hotel sector.
Why Airbnb Could Overtake Booking.com
Airbnb is poised to publicly list its stock in its upcoming IPO in December 2020 at a valuation of $30bn. Relative to other travel giants like Booking.com ($83bn) and Expedia ($17bn), this valuation may seem high at first glance. However, Airbnb could grow into the most important, if not the biggest travel company in the world, meaning Airbnb's stock could actually be undervalued relative to its potential.
Booking.com Reveals Predictions For ‘Future Of Travel’
Digital travel company Booking.com has revealed nine predictions for the future of travel. The research includes data from more than 20,000 travellers across 28 countries and territories, including India.
Could I Have Attended This Virtually? Events In The Age Of New Protocols, Cool Tech And Changed Expectations
I had my first ART yesterday. I wished I could say this involved me splashing blobs of paint on a blank canvas like Pollock or Picasso; rather it was having cotton buds stuck up my nostrils. Honestly, the Antigen Rapid Test wasn't as bad as I had feared, it felt more like the tingling you get from overdosing on good wasabi.
'Devastating and unrelenting' COVID-19 crisis will cost airlines $157 billion, says IATA
More huge losses are looming for the airline industry as carriers brace for the COVID-19 crisis to extend well into 2021.
What Hotel Marketers Think About Black Friday and Cyber Monday
As Thanksgiving approaches, so do the traditional sales days of Black Friday and Cyber Monday. But this year, many businesses are stretching out their sales to start earlier and last longer, including many hotels. During a recent call, members of HSMAI's Marketing Advisory Board (MAB) discussed their sale plans and how coronavirus has changed how they traditionally execute them. Here are key takeaways from their discussion:
Booking.com boss on why Brussels is hampering Europe's tech ambitions
It would be easy to assume that 2020 couldn't get much worse for Glenn Fogel. In February, the boss of Booking Holdings was already scrambling to keep up with waves of cancellations. Millions were pulling their travel plans over fears of Covid-19, and the sector was bracing for a severe downturn as holidaymakers were told they would need to self-isolate. ...
Cruise ship 2.0: setting sail into the new normal
Italians are warm people but we have put aside, for a while, the handshakes and hugs that are our dearest habits. We are on the MSC Grandiosa, the major first cruise ship to depart since lockdown began in Europe.
What’s Driving US Hotel Stays and How Have Guest Expectations Changed?
It's a new era in hospitality, and hotels and resorts operating in a COVID-19 world will need to reevaluate the way they conduct business in order to survive. SevenRooms' latest report, entitled 'Beyond the Booking: Meeting & Exceeding Hotel Guest Expectations'—based upon a recent poll of U.S. adults, weighted so as to represent the nation's population—revealed that almost half of Americans (46 percent) would still be open to booking hotel stays under the right circumstances.
Booking.com and Expedia raised $4 Billion to ride out the pandemic. Only one needed it.
For travelers looking to book a flight or hotel room, Booking.com and Expedia.com look a lot alike. Yet the two fared very differently when the coronavirus pandemic shut down travel, thanks to different strategies behind their websites.
COVID Has Made Online Travel A Game Of Millimetres, And He Who Solves Testing Wins Big
COVID has turned online travel from a game of inches to one of millimetres, said Timothy Hughes, vice president corporate development of Agoda, paraphrasing an oft-quoted phrase of former Expedia CEO Dara Khosrowshahi.
Royal Caribbean mock cruises attract 'thousands' of volunteers
Would you volunteer to go on a cruise ship right now, even if it was free?Major cruise line Royal Caribbean is currently looking into arranging trial cruise voyages to convince regulators it can run successful Covid-era trips.And it says it's been inundated with interest from would-be cruisers keen to volunteer.If it sounds like a precarious proposition, that's because it is. The US Centers for Disease Control and Prevention, which recently lifted its ban on cruise ships operating in US waters, says in its latest guidance that "sailing during a pandemic is an inherently risky activity."But the CDC's framework for conditional sailing also stipulates cruise lines must run "simulated voyages" designed "to replicate real world onboard conditions of cruising" if they want to get permission to recommence regularly scheduled cruises.
Travel Expert Adam Kliebert’s Tips for Marketing Luxury Travel
Veteran luxury travel influencer Adam Kliebert has been globetrotting for the most of his life, living in Japan and the United States, modelling across Europe, and more recently working as a worldwide property developer. It's his appreciation of pan-global culture from both business and leisure perspectives that gives him a unique insight on the world of luxury travel - and positions him to comment on the sector as it negotiates its way out of the pandemic.
The economics behind hotel loyalty programs (with insights from a former Marriott VP)
In the past, I've reported on how loyalty programs are becoming even more important to airlines during the coronavirus pandemic. But after a discussion with Jeff Borman — the former VP of Revenue Management at both Marriott and Hilton — I've come to realize that it's even more important to hotel groups. After all, in Borman's own words: "Hotels own customers, not real estate."