Accenture’s latest Consumer Pulse survey of 18,000 consumers in 14 countries, presented in the report, “Me, my brand, and AI: The new world of consumer engagement,” explores how the adoption of AI is reinventing the consumer-brand relationship, influencing not just what people buy, but how they think, feel and engage.
MCLEAN, Va –In celebration of National Chocolate Chip Cookie Day on August 4, DoubleTree by Hilton is once again extending its signature warm welcome to all — from hotel guests to devoted cookie fans, and first-time visitors alike. At any of the nearly 400 DoubleTree by Hilton locations across the United States, anyone who stops in can enjoy a complimentary cookie of their choice: the original warm chocolate chip cookie or an allergy-friendly version.
IHG Hotels & Resorts officially launches its LINE MiniApp in Japan, offering more ways for guests to make hotel bookings and connect to IHG One Rewards via their preferred digital platforms.
UN Tourism successfully held the First Regional Congress of the Tourism Law Observatory for Latin America and the Caribbean, under the theme "Legal perspectives towards sustainable tourism," on 15 and 16 July Punta Cana, Dominican Republic.
Dusit International, one of Thailand’s leading hotel and property development companies, has signed a strategic partnership agreement with SYDEL, a French real estate investment company, to establish Dusit France – a joint venture created to bring Dusit’s unique brand of Thai-inspired gracious hospitality to France for the first time.
The Hospitality Sales and Marketing Association International (HSMAI) is now accepting entries for the 2025 Adrian Awards which celebrates excellence in hospitality and travel marketing. This year’s theme, The Exceptional Experience, is a tribute to the powerful, personal, and transformative moments travel marketing creates, from captivating campaigns and strategic storytelling to purpose-driven initiatives and bold innovation. Winners will be honored at the HSMAI Adrian Awards Celebration February 18, 2026, in New York City.
Fairmont Hotels & Resorts, part of world-leading hospitality group Accor, invites guests to celebrate International Dog Day on August 26, with heartwarming stays that go beyond just “pet friendly”, which ‘Make Special Happen’ for all of its guests. While Fairmont embraces this special holiday with a series of paw-fect offerings, Fairmont’s global hotels and resorts continue to offer top-tier service and dog pampering all year round across its iconic destinations globally.
With peak summer travel season in full swing, recent research has revealed that a staggering 62% of British passengers find airports stressful [1] with layovers continuing to be a major frustration. Now, YOTELAIR is stepping in with a fresh fix; The Slayover.
The Hospitality Sales and Marketing Association International (HSMAI) is proud to announce that former president and CEO, Robert A. “Bob” Gilbert, has been selected as a 2025 inductee into the Events Industry Council (EIC) Hall of Leaders. This prestigious honor recognizes Gilbert’s transformative impact on the global meetings, conventions, exhibitions, and travel industry. He will be celebrated posthumously at the EIC Global Awards Celebration on October 6, 2025, in Las Vegas.
Against the backdrop of an evolving global landscape and economy, the Global Business Travel Association's 2025 Convention convened 5,375 business travel professionals from 52 countries in Denver for three transformative days of innovation, insight, and industry-defining dialogue. As the world’s largest gathering of the global business travel community, the event showcased the sector’s strategic importance and a collective vision for managing growth, navigating uncertainty, and optimizing technologies.
The Hospitality Professionals Association has confirmed that this year’s HOSPACE will be a landmark occasion – as the organisation prepares to host the 20th edition of its flagship annual conference.
Choice Hotels International, Inc. (NYSE: CHH), one of the world's largest lodging franchisors, has rolled out two bold, new and first-of-its-kind campaigns, spotlighting the benefits of its four extended stay brands—Everhome Suites, MainStay Suites, Suburban Studios, and WoodSpring Suites. "Stay in Your Rhythm" a campaign focused on all its extended stay brands, shows guests how they can keep up with daily routines, while "The WoodSpring Way" highlights the genuine hospitality and friendly service WoodSpring Suites staff deliver to its guests. With over 550 extended stay locations open, 51 under construction, and 350+ in the pipeline, Choice Hotels is leading the way in long-term lodging.
NEWH, Inc. (Network of Executive Women in Hospitality), the premier organization dedicated to scholarships, education, mentorship, and networking in the hospitality industry, has named Victoria Labalme, internationally renowned speaker, performing artist, and communication strategist, as keynote speaker of its biennial NEWH Leadership Conference, March 26-28, 2026 at the Westin Washington, D.C. Downtown.
Today, Booking.com released The Global AI Sentiment Report, drawing on insights from over 37,000 consumers across 33 markets to explore how people are using, trusting, and responding to AI in everyday life and travel. As both the public and private sectors accelerate investments in AI, Booking.com, a leading digital travel platform that has integrated AI into its services for over a decade, is committed to shaping the future of travel technology in line with evolving consumer attitudes.
Luxury consumption in China is undergoing a remarkable transformation, driven by younger, more dynamic consumers and evolving preferences that go beyond traditional notions of wealth display. This shift is particularly evident in the hospitality sector, where luxury hotels now cater to a deeper desire for sensory and emotional experiences. Despite this growing demand, however, research to date has shed little light on how sensory stimulation shapes luxury hotel experiences or how cultural factors influence consumers’ responses to luxury. Working with a co-author, Professor Kam Hung and Professor Cathy Hsu of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University (PolyU) explore the multi-sensory dimensions of luxury consumption. Their findings offer guidance for hoteliers seeking to craft meaningful and memorable experiences for their guests.
Preferred Hotels & Resorts, the world’s largest independent hotel brand, is pleased to announce the addition of 18 new member properties to its global portfolio between April 1 and June 30, 2025. To celebrate, I Prefer Hotel Rewards members can earn 2,500 bonus points on eligible stays at any of these participating locations for a limited time. Ranging from a brand-new and distinguished Texas Inn to a historic castle-turned-luxury-retreat in the Austrian Alps, each of these unique and independent properties offers immersive, authentic experiences that spark curiosity and encourage travelers to discover even more extraordinary destinations across the globe. Highlights include:
U.S. News & World Report, publisher of Best Hotels, Best Cruise Lines and Best Vacations, unveiled the 2025-2026 Best Travel Rewards Programs to help everyday travelers find the best loyalty programs.
Building on their successful collaboration launched last year, IHG Hotels & Resorts (IHG) and Hainan Airlines have further deepened their strategic partnership in 2025 with the joint concept ‘Where Dreams Bloom, Journey to the Oasis’. Together, the two brands present a range of elevated travel touchpoints—including a co-branded airport lounge and business class menus—expanding the boundaries of culture and tourism collaboration. As IHG marks its 50th anniversary in Greater China, this strengthened partnership reflects a shared vision to deliver a seamless end-to-end travel experience with elevated product and service offerings.
Accor, a world-leading hospitality group, is inviting travel professionals to join the HERA Challenge, recognizing the performance and expertise of the world’s top travel advisors. Open to HERA members – Accor’s global loyalty and rewards program for travel advisors – the Challenge will see 33 top advisors flown to Colombia to stay at the luxurious Sofitel Legend Santa Clara Cartagena and the Sofitel Barú Calablanca Beach Resort.
S Hotels and Resorts PCL (SET: SHR), the international hospitality company under Singha Estate PCL (SET: S), is proud to announce its partnership with Global Hotel Alliance (GHA) to join a curated collection of independent hospitality brands through GHA DISCOVERY, a multi-brand loyalty programme powered by a shared technology platform. GHA is the world’s largest alliance of independent hotel brands with 45 brands and 850 hotels in 100 countries. Its award-winning loyalty programme— GHA DISCOVERY – offers members unparalleled access to world-class hospitality.