How to Combat Fake Reviews While Managing Online Reputation
Online reputation management (ORM) may seem like a daunting task, but if you are in the hospitality industry and are not participating in ORM, you need to seriously consider making the plunge. It is safe to say not only is this a trend that will not go away, but it will continue to increase considerably in use in the future. Remember that every guest that stays at your property is potentially defining your brand through online reviews, discussions with friends, and through social media. Fortunately, once ORM is built into your daily routine, it should not take too much time, and will actually help you improve your hotel services.