The School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University (PolyU) today released a report on the PolyU Tourist Satisfaction Index (PolyU TSI) and the Tourism Service Quality Index (PolyU TSQI), presenting the PolyU TSI for Hong Kong from 2009 to 2013 and the PolyU TSQI from 2012 to 2013.
Virtual worlds are ideal places for co-branding case studies, write Dr Basak Denizci Guillet of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and a co-author in a published research paper. The researchers chose the popular online space Second Life to investigate the co-branding preferences of a diverse range of participants in a hotel environment, something that would have been prohibitively expensive and time consuming in the real world. Their immersive approach could not only help hotels to gain competitive advantage through determining an optimal co-branding mix, but should also provide a model for future hospitality research.
Live stand up Comedy at Champs is a regular entertainment show organized by Jami Gong – the founder of Hong Kong's Take Out Comedy Club, which features a series of some of the best rising comedians as well as established headliners. You can catch the fun at Champs Bar practically every month, usually on a Thursday, throughout the year!
A veteran Norwegian-born hotelier, Mr. Stray brings with him 30 years of experience within the hospitality industry with extensive experience in operating international five star luxury and life style hotels in gateway cities in Asia. Mr. Stray’s expertise is founded within Revenue Management, Sales & Marketing and Hotel operation. Mr Stray’s appointment as General Manager started in 2002 with Sheraton Shenyang Lido Hotel and subsequently in W Seoul Walkerhill. In 2007, he joined The St. Regis Singapore where he took the lead in hosting President Hu Jintao, and later re-joining The St. Regis Beijing to welcome President Obama in late 2009. Prior to joining Harbour Grand Kowloon, he was the General Manager of Banyan Tree Shanghai on the Bund.
Edouard COMBES - ESSEC Hospitality MBA 2011 has been appointed fine dining restaurant manager in Michelin Star restaurant Petrus, Island Shangri-La Hong Kong, flagship hotel of the same group. Prior to that Edouard was evolving as Assistant Restaurant Manager at the iconic Savoy hotel, in London.
In her new role, May oversees all Asia Pacific strategic sales and marketing, focusing on sales operations, revenue management, distribution, e-commerce and loyalty marketing, across Rosewood Hotels & Resorts, New World Hotels and pentahotels brands.
Hotel spa facilities are becoming ever more important to inbound travellers in Hong Kong, observe Dr Deniz Kucukusta, Ms Loretta Pang and Ms Sherry Chui of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University in a research paper. Yet hoteliers know little about exactly what these potential guests are looking for in hotel spas.
the ‘hive-inn’ is a hotel structure designed by hong-kong-based OVA studio that allows containers to travel in and out of it. offering maximum flexibility and mobility, the project envisions possibilities for applications such as emergency housing or medical care units. the rooms can be shipped to whatever location is required and used for multiple functions such as offices, leased to various individuals or companies who temporarily need space. focusing on sustainability, recycled containers are used for the modular pieces that are then slotted and plugged in independently of what is above or under them – enabling the building grow and or decrease in relation to demand.
Regal iClub Hotel, in Wan Chai Hong Kong has been officially renamed as iclub Wan Chai Hotel effective today. The iclub Wan Chai Hotel is one of the new iclub Hotel brand properties managed by Regal Hotels International. With an eco-friendly service philosophy, iclub Hotel's service concept will be environmental friendly and hassle free.
To celebrate the 35th anniversary year, the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University (PolyU) organised the Global Tourism & Hospitality Conference and Asia Tourism Forum (Global 2014 & 11th ATF) jointly with the Taylor & Francis Group on 18-20 May at Hotel ICON, Hong Kong. The conference provided an effective platform for academics, industry leaders, journal editors, young scholars and researchers to define the future roadmap of the industry, and strengthened the SHTM's role as a world-leading provider of hospitality and tourism education.
The School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University, Ecole hôtelière de Lausanne (EHL) and Conrad N. Hilton College of Hotel and Restaurant Management of the University of Houston (CNHC) have come together to sign a Letter of Intent (LOI) to establish a tripartite master's degree in global hospitality business. The three institutions, representing the best of the East and the best of the West, join hands to nurture talents of a new generation and define the future of the global hospitality industry's development.
Dorsett Tsuen Wan, Hong Kong announces the appointment of Carlos Wong as the new Director of Sales & Marketing. Carlos is in-charge of all planning and preparation of the Sales and Marketing campaigns as well as the Sales Strategy and annual budget that will enable to revenue growth. With a wealth experience of over 30 years in the hospitality industry, Carlos brings with his strong understanding of global market along with an immense knowledge of Sales & Marketing, Revenue Management and even hotel operations. Throughout his hospitality career, Carlos took up a number of roles in the industry especially in chain hotel companies include Marriot, Hyatt and the Ritz-Carlton etc. Carlos has worked for Hong Kong SkyCity Marriott Hotel as prior to joining Dorsett Tsuen Wan, Hong Kong.
Larry Tchou, a 44-year Hyatt veteran served as head of ASPAC operations for more than 32 years. Tchou will assume a newly formed position of Senior Advisor – Greater China and will also be based in Hong Kong. In this role, Tchou will assist with the regional leadership transition and provide advice and guidance to the company regarding its efforts in the region, with a special focus on development activities and Hyatt’s activities in China.
The Charterhouse Causeway Bay raises donation for World Vision Hong Kong to support survivors from Philippines Typhoon Relief Operation
A graduate of hotel and restaurant management at the University of Wisconsin, USA, Stella has held senior sales management and business development positions at hotels such as the Hyatt Regency Hong Kong, Intercontinental Grand Stanford and The Excelsior.
Winnie Chiu, president and executive director of Dorsett Hospitality International recently gathered her Core Team comprising Hotel General Managers from Hong Kong, China, Malaysia, Singapore and London; and Senior Management Team from both the Hong Kong-based Corporate Office and Regional Office, Malaysia together for a 2 ½ days General Managers' Retreat, held in the group's newly opened hotel, Dorsett Tsuen Wan, Hong Kong.
Marco Polo Hongkong Hotel has announced the appointment of Mr Yves Thoma as Resident Manager. He was previously General Manager of the Happy Valley Clubhouse under the Hong Kong Jockey Club for six years.
TSA Solutions, a leading global provider of measurable and sustainable revenue performance enhancing solutions for the hotel industry, has helped Courtyard by Marriott Hong Kong Sha Tin triple its rate of successful guestroom upselling following the implementation of the Front Desk Upselling program. The innovative program is based on a unique combination of skills training, technology and ongoing performance management tools that help hotels generate greater revenues and higher guest satisfaction scores.
Dorsett Tsuen Wan, Hong Kong is situated in the bustling Tsuen Wan district, it takes only 30 minutes' drive to the Hong Kong International Airport and Hong Kong Disneyland; and 8 minutes' walk to the Tai Wo Hau MTR Station. Convenient location as well as complimentary shuttle service, facilitate guests with easy access to Hong Kong's major shopping and dining hubs like Tsim Sha Tsui and Mongkok.
Peter Hildebrand is the General Manager of W Hong Kong. He is an ambitious and driven man, who would not settle for just an ordinary career path. He is from Australia and has spent most of his career in Asia. He has an indepth understanding of the Chinese culture and speaks the language. Perhaps, he understands the Chinese culture better than other Westerners who are living and working in Hong Kong or in the Chinese mainland. Peter likes nontraditional luxury hotels, which explains why he ended up leading the W Hong Kong.