The Grand Hôtel Stockholm, One of Scandinavia’s Leading Luxury Hotels, Chooses ZDirect’s eCRM Platform to Enhance Guest Communication
The Grand Hôtel Stockholm is implementing the ZDirect eCRM platform (Electronic Customer Relationship Management), ZMail®. Mr. Tuomas Liewendahl, Commercial Director, states "We chose ZMail because it's an effective way to keep personal contact with our guests, and we find the system integration with our Property Management System extremely important."