Thomas Goval has been appointed Director of Rooms and Guest Services at the Bürgenstock Hotels & Resort Lake Lucerne. Reporting to General Manager Robert P. Herr, he oversees 200 employees and is responsible for the Rooms Division, the Alpine Spa, B-Outdoors, the Waldhotel Spa as well as the resort's retail outlets. In the absence of the general manager, Mr. Goval takes over a wide range of his responsibilities.
Perched 1,600 feet above stunning Lake Lucerne, the Bürgenstock Resort is Switzerland's newest luxury destination with 383 rooms in four hotels (the five-star superior Bürgenstock Hotel & Alpine Spa, the five-star Waldhotel Health & Medical Excellence, the four-star superior Palace Hotel & Conferences and the three-star Taverne 1879), a state-of-the-art medical center, 67 residences (57 apartments and 10 villas), ten restaurants, lounges and bars, a 107,000 square-foot spa and wellness center, meeting space for 900 people, a nine-hole golf course, three championship tennis courts and 43 miles of hiking and biking trails.
Mr. Goval brings extensive experience with international hotels in operations, revenue management, sales, finance and food and beverage - all enhanced by a passion for guest services.
He has held management positions at InterContinental Hotels Group (IHG) properties in Berlin, Paris, London and Berchtesgarden. Most recently, Mr. Goval was General Manager of the Hotel Indigo Berlin - Ku'damm where he enhanced guest satisfaction, improved employee engagement to high levels and increased revenue and financial metrics by double-digits as the Hotel Indigo transitioned from a franchise to a managed property.
Mr. Goval opened the first Hotel Indigo in Paris as assistant general manager and served as assistant guest services manager and house keeping manager coordinating a team of 60 at the InterContinental Park Lane in London. His first resort experience was at the InterContinental Berchtesgarden, Bavaria in Germany.
Mr. Goval graduated from the Ecole hôtelière de Lausanne in Switzerland as class valedictorian with a Bachelor of Science in International Hospitality Management. A native French speaker, he is also fluent in English and German.