We’re investing heavily in our loyalty platform, as well as the AI evolution. ... So we’re investing in AI agents — like on ChatGPT and the other AI platforms, we’re building in our own agents.
Massive corporate capital expenditures in artificial intelligence (AI) infrastructure and data center construction are keeping the economy resilient. ... Venture capital investment in hospitality technology has topped $1 billion since early 2025 and is on pace to grow further in 2026, with generative AI increasingly reshaping booking, guest communications
In the average market, five properties accounted for half of everything AI recommended. In Chicago, Maui, and Napa Valley, four did. ... On July 29, ChatGPT recommended it three times and Google AI Mode twice, once inside its answer naming the top five luxury hotels in Miami.
Questions and Answers from This Article Why is AI governance becoming more important than AI adoption in hotels? ... What role will hotel managers play in an AI-driven hospitality industry?
As an early adopter of roommaster's AI-powered revenue management powered by ampliphi AI, the property replaced manual rate work with automated pricing intelligence that integrates directly with the roommaster ... "It has demonstrated the ability to understand competitive pricing, demand in the market, and anticipate demand in the market.
Everyone knew AI would dominate the conversation at HITEC 2026 in San Antonio. ... of AI.
Winnow, the AI food waste technology company, has appointed Paul Whetsell (CEO, CapStar Hotel Company) and Gregory Maliassas (CEO, Driftwood Hospitality Management) to a new Advisory Board. ... In April 2026, he was announced as CEO of Driftwood Hospitality Management.
How do we maintain brand voice and emotional authenticity in an AI-assisted workflow? These are not technology questions. They are hospitality questions, and they require hospitality answers. ... The hospitality professionals who will thrive in the decade ahead are those who become fluent in AI without losing fluency in human connection. Those two capabilities are not in tension.
By investing in cutting-edge technology and best-in-class security infrastructure, we are setting a new standard for what modern hospitality can and should be. ... It's a true collaboration rooted in forward-thinking hospitality.
They challenge us to think beyond today's expectations, exchange ideas across the industry, and collectively shape the future of luxury hospitality in ways that are more meaningful, more personal, and ... Additional speakers and session details will be announced in the coming months.
premier awards competition, recognizing excellence in hospitality and travel marketing. ... The Adrian Awards have commemorated the very best in hospitality and travel marketing for 70 years, celebrating the ideas, campaigns, and people who continue to move our industry forward.
Dan Kornick, CIO, Loews Hotels & Co Loews is already benefitting from Oracle Hospitality OPERA Cloud PMS , AI-powered Guest Engagement and Merchandising , Oracle Simphony Cloud Point of Sale , and Oracle ... David Meltzer, senior vice president, Oracle Hospitality Sales To learn more visit www.oracle.com/Hospitality .
Guest satisfaction rises across all dimensions of the hotel stay Majority of hotel brands show improvement in overall guest satisfaction AI tools start to influence hotel research process TROY, Mich. — ... Among those using AI tools in the hotel research process, Gen Y [2] accounts for 49% and Gen Z accounts for 23% of all users.
Through its IN-Gauge platform, FPG helps hospitality companies increase incremental revenue, elevate guest experiences, and inspire high-performing teams. ... Trusted by 2,500+ hotels in 120 countries, FPG helps hospitality brands build more engaged teams, stronger guest loyalty, and lasting profitability. https://frontlinepg.com/
For a hospitality company operating in some of the most beautiful and remote destinations in the country, being there for guests matters. ... With more than 30 years in the industry and thousands of hotels worldwide running on its platform, roommaster continues to invest in stable, modern technology that independent operators and hospitality
Yet for Quore , one message stood out above all others: the hospitality industry is moving beyond AI fascination and into AI application. ... "We don't use personally identifiable guest or employee information in our AI initiatives.
over an uncertified 5-star at the same price; 7 in 10 say they will pay more for a guaranteed safe stay Hospitality is entering a new phase in how travellers choose hotels. ... Every decade, hospitality discovers a guest concern it had been quietly mispricing. Smoking in the 1990s. Wi-Fi in the 2000s. Sustainability in the 2010s.
The word that didn't come up Normally the word AI turns up early in our conversations. This time it took a while. A few minutes in we pointed that out, and Jerimi liked it. ... Most of the people there came out of hospitality, so they know what it means to work in a hotel, and how hard it is behind the scenes.
The pattern was striking: guest communications, chatbots, in-room AI, booking agents, digital concierges. All of it pointed outward, toward the guest. ... That changes what “AI in hospitality” actually needs to look like. It can’t be a black box.
Being mentioned in credible external sources signals authority to AI, and this goes beyond backlinks. AI learns from what is written about your property across the open web. ... Hospitality still matters. And AI is changing how travelers find us, whether we’re ready or not.