We’re investing heavily in our loyalty platform, as well as the AI evolution. ... So we’re investing in AI agents — like on ChatGPT and the other AI platforms, we’re building in our own agents.
Questions and Answers from This Article Why is AI governance becoming more important than AI adoption in hotels? ... What role will hotel managers play in an AI-driven hospitality industry?
Haiti game in Philadelphia on Friday, June 19th. ... of the World Cup hosted in South America.
Winners will be recognized on Thursday, March 4, 2027 during the Adrian Awards Celebration at Mandalay Bay in Las Vegas. ... Brian Hicks, President and CEO of HSMAI 2026 Adrian Awards Entry Categories: Advocacy Leadership & Community Impact, in partnership with Destinations International AI Powered Marketing Best Airline Campaign
OpenTable today revealed its 2026 Top 100 Hotel Restaurants in America, as new consumer research and dining data show that hotel restaurants are playing a bigger role in how Americans plan their travel ... The 2026 Top 100 Hotel Restaurants in America For travelers looking to make dining part of the destination, the 2026 Top 100 Hotel Restaurants in America 3 offers a guide to the restaurants worth adding
Atlanta, Georgia, USA – Shiji, the global leader in hospitality technology, today announced a strategic integration partnership with Frontline Performance Group (FPG), bringing FPG’s CheckMax restaurant ... This collaboration empowers hotels and restaurants to move beyond traditional reporting by combining transactional data with AI-driven coaching, tactical recommendations, and digital training designed
For a hospitality company operating in some of the most beautiful and remote destinations in the country, being there for guests matters. ... Built by hoteliers with more than 30 years in the industry, roommaster brings together cloud native property management software, booking engine, channel manager, payments, AI revenue management, and AI
Everyone knew that ‘AI’ would be the buzz word, but for this iteration in San Antonio, the mission was to get a glimpse of which companies actually had the goods. ... In short, AI agents are infrastructure, and fast movers can reap big rewards. I’m keeping this one brand-agnostic but needless to say, some vendors are definitely better than others.
Utilizing advanced AI technologies, hoteliers can gain valuable insights and benchmarking across properties. ... Beyond tipping, TIPMO was created to help hospitality employees gain faster access to their earnings and participate more fully in the financial system.
Enter Vibe Coding Vibe coding was introduced by AI researcher and OpenAI co-founder Andrej Karpathy in February 2025. ... It involves building functional software by describing what you want in plain language and letting an AI do the rest.
Restaurants have already learned this with digital menu boards. Retailers are learning it with in-store media screens. ... As the world leader in guestroom tablets following the June 2025 acquisition of Crave Interactive, HCN’s platform has evolved into an AI-powered digital concierge, a guest communication hub, room controller
At Revinate’s user conference this year in Phoenix, that single question set the tone for one of the biggest conversations happening in hospitality right now: What happens when AI changes how guests discover ... Tune in to discover why the hotels that win won’t just adopt AI faster, they’ll build the clean data foundation that makes AI actually work.
FPG's CheckMax uses AI coaching and e-learning to train hotel restaurant servers in suggestive selling, targeting 5–15% revenue-per-guest increases with integrations for Oracle Micros, Toast, and Square ... We're bringing that same expertise to restaurants-addressing a major gap in structured sales and service training.
Beyond Ads: A smarter, connected guest experience Each HCN Tablet replaces multiple in-room devices—phone, TV remote, clock, and radio—while integrating smart room controls, AI-driven concierge functions ... , and interactive features such as: Direct in-room messaging and marketing Hotel and restaurant delivery options AI itinerary planning Interactive city guides and event listings Local retail and entertainment
But Alex Zhardanovsky, CEO of PRIMA, highlighted a massive $50 billion blind spot in the luxury sector: the moment a high-value guest walks out the front door to book a restaurant, a yacht, or nightlife ... , the hotel participates in exactly none of that upside.
InterContinental Seattle's Les Clefs d'Or concierge explains how human judgment and relationships remain essential in luxury hospitality despite AI advancement. ... And in that sense, AI may actually make concierges more valuable, not less.
of the top hoteliers of my generation, many of whom even today work in top positions. ... Maybe the pilot light is on all the time, but when these leaders entered the building, they dialed up the hospitality vibe and shared it during every encounter, be it in the back corridors or in the front
restaurant and nightlife representation. ... He has been ranked by Chambers USA in Leisure & Hospitality from 2022 to 2025 and recognized by Best Lawyers in America® for 2026.
W Scottsdale , located in the heart of the city's vibrant Entertainment District, is pleased to announce the appointment of Shelley Hall as Manager of AWAY Spa. ... In her role at W Scottsdale, Hall will oversee all aspects of AWAY Spa operations, including guest experience, treatment offerings, and strategic partnerships.
First Hospitality outperformed industry benchmarks in 2025 with +3% occupancy growth and plans AI-driven search optimization tools for 2026. ... Restaurants, he added, are adapting accordingly.