Restaurants have already learned this with digital menu boards. Retailers are learning it with in-store media screens. ... As the world leader in guestroom tablets following the June 2025 acquisition of Crave Interactive, HCN’s platform has evolved into an AI-powered digital concierge, a guest communication hub, room controller
At Revinate’s user conference this year in Phoenix, that single question set the tone for one of the biggest conversations happening in hospitality right now: What happens when AI changes how guests discover ... Tune in to discover why the hotels that win won’t just adopt AI faster, they’ll build the clean data foundation that makes AI actually work.
FPG's CheckMax uses AI coaching and e-learning to train hotel restaurant servers in suggestive selling, targeting 5–15% revenue-per-guest increases with integrations for Oracle Micros, Toast, and Square ... We're bringing that same expertise to restaurants-addressing a major gap in structured sales and service training.
Beyond Ads: A smarter, connected guest experience Each HCN Tablet replaces multiple in-room devices—phone, TV remote, clock, and radio—while integrating smart room controls, AI-driven concierge functions ... , and interactive features such as: Direct in-room messaging and marketing Hotel and restaurant delivery options AI itinerary planning Interactive city guides and event listings Local retail and entertainment
But Alex Zhardanovsky, CEO of PRIMA, highlighted a massive $50 billion blind spot in the luxury sector: the moment a high-value guest walks out the front door to book a restaurant, a yacht, or nightlife ... , the hotel participates in exactly none of that upside.
InterContinental Seattle's Les Clefs d'Or concierge explains how human judgment and relationships remain essential in luxury hospitality despite AI advancement. ... And in that sense, AI may actually make concierges more valuable, not less.
of the top hoteliers of my generation, many of whom even today work in top positions. ... Maybe the pilot light is on all the time, but when these leaders entered the building, they dialed up the hospitality vibe and shared it during every encounter, be it in the back corridors or in the front
restaurant and nightlife representation. ... He has been ranked by Chambers USA in Leisure & Hospitality from 2022 to 2025 and recognized by Best Lawyers in America® for 2026.
W Scottsdale , located in the heart of the city's vibrant Entertainment District, is pleased to announce the appointment of Shelley Hall as Manager of AWAY Spa. ... In her role at W Scottsdale, Hall will oversee all aspects of AWAY Spa operations, including guest experience, treatment offerings, and strategic partnerships.
First Hospitality outperformed industry benchmarks in 2025 with +3% occupancy growth and plans AI-driven search optimization tools for 2026. ... Restaurants, he added, are adapting accordingly.
Effective January 1, 2026, the rebrand marks a significant milestone in the property's ongoing $75 million, multi-year renovation and its evolution as a premier luxury destination in the heart of Summerlin ... The Neighborhood Food Hall New dining concepts debuting in 2025 include ai Pazzi , ai Pazzi Pizza , and Pearls Oyster & Crudo Bar from celebrity chef Fabio Viviani; Nom Wah , the first West Coast location
, and the integration of an AI-powered chatbot that enhances continuity, personalization, and ease throughout the stay. ... Operationally, the rapid adoption of AI, from guest communication tools to review analysis and service optimization, is poised to significantly shape hospitality operations and service delivery in the
Wineaux offers a curated by-the-glass and bottle list in a refined, comfortable social setting. ... The result is an F&B program that raises the bar in Summerlin while staying true to what makes this resort special.
The first platform that mirrors in-room tablet content to guests’ mobile phones , enabling every traveler to take the AI Concierge with them wherever they roam (on-site and off-site) to serve as a personal ... Our AI-powered concierge service mirrors the coveted onsite Concierge Services of the past with personalized guest journeys and frictionless experiences built in.
Whether in the guestroom, residence, spa, fitness center, restaurant, pool or on demand, adding wellness features can augment nightly rates or ancillary revenues for hotels as well as unit price per square ... High-tech, labor-light solutions like AI-driven wellness systems, in-home diagnostics, and wearable health integration are on the rise.
Specifically, we’re seeing a meaningful shift in holiday travel priorities. ... Interest in cooking classes jumped to 19% (up from 15% in 2024), while demand for award-winning restaurants dropped 13 percentage points to just 18%.
Theoretically, this should increase their visibility in AI-driven search results. However, search has evolved. ... , fall, and winter (e.g., après-ski menu in the winter, rooftop spritz cocktails in the summer) This type of content gives AI the information it needs to recommend properties in context-specific results
importance of leisure travel in today’s culture. ... AI is seen as a planning supplement, not a replacement.
Hilton first partnered with the organization in 2023 to train and improve “Be My AI,” an OpenAI GPT-4 language model that powers the Be My Eyes app, to enhance its ability to recognize objects and navigate ... the furniture and fixtures found in Hilton brand hotel rooms.
The mobile check-in process features AI-powered facial recognition that compares a live “selfie” with the provided photo ID to ensure the guest’s identity. ... Martin Chevalley, CEO of InnSpire For deeper insight into InnSpire's comprehensive guest journey platform, which includes InnSpire.ONE AI solutions, mobile check-in, mobile key, casting, connected guestroom