What Horst Schulze Understood About Excellence That Every Hotel Investing in AI Needs to Hear
I want to answer it with Horst Schulze, because the man who built Ritz-Carlton and Capella solved the expectations problem long before AI existed, and almost everything hotels are getting wrong about AI ... The Hotelier Who Refused to Chase the Number For those who do not know the name, Horst Schulze co-founded the Ritz-Carlton Hotel Company in 1983 and led it to become the only hotel company ever to win