Swapping lobby lines for revenue climbs: fixing the front desk
Mews CEO Matt Welle outlines how cloud-native PMS, mobile housekeeping apps, online check-in, and lobby kiosks can eliminate front desk queues while adding measurable ancillary revenue.
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TRYBE and Infor Partner to Deliver Connected Hospitality and Leisure Experiences
TRYBE's spa and leisure management platform integrates with Infor's PMS to centralize guest profiles, reduce manual processes, and connect room, spa, and activity charges across hotels and resorts.
HCN to Play a Major Role at HITEC in Educating Attendees on How Guestroom Tablets Create Profits via Commerce Media and Guest Engagement
HCN will present three sessions at HITEC San Antonio (June 15-18) covering how guestroom tablets drive commerce media revenue, operational efficiency, and guest engagement for hoteliers of all types.
Front desk teams don’t have to be your switchboard
Holiday Inn Kenilworth deployed Eccobell's AI voice agent, cutting reception calls by over 80% in the first week, with upsell commissions now exceeding the technology's cost.
By Ryan Haynes, Director/Lead Consultant, Hoteliers' Voice Podcast/ Haynes MarComs Ltd
Shiji Accelerates Digital Guest Journeys with Stellaris Digital Stay, Natively Integrated with Daylight PMS
Shiji's Stellaris Digital Stay, natively integrated with Daylight PMS, achieved a 17.9% digital check-in completion rate across a seven-property portfolio, freeing up to 208 hours of staff time.
In an industry-first collaboration, Mews and Uber bring ride booking inside the hotel operating system
Mews is embedding Uber ride booking, real-time tracking, and automatic folio billing into its PMS, with a pilot launching in 2026 to help hotels capture guest transportation spend estimated at $50 per stay.
How to turn the 2026 World Cup into your hotel website's direct booking moment
A tactical guide for hoteliers on optimizing hotel websites to convert high-intent World Cup 2026 traffic into direct bookings using urgency messaging, personalization, and upsell strategies.
By Paige Lopez, Content marketer, Lighthouse
The Asset Beneath the Asset: How Hotel Owners Are Quietly Losing the Marine Excursion Economy - and What It Will Take to Get It Back
Coastal hotel owners are ceding USD 67B in marine excursion revenue to third-party operators, with uncaptured value estimated at EUR 2.3–9.2M per property when capitalized at a 6.5% cap rate.
By Juan Sánchez-Harguindey, Consultant, Harguindey. Hospitality Consulting
The Most Underutilized Revenue Engine in Hospitality — Your Frontline Team
FPG argues that frontline employees outperform digital upsell tools in on-property revenue conversion, citing a Bali hotel achieving 6% RevPAR growth and a Singapore agent generating $80K in upsell revenue.
By Benjamin Seelos, Vice President, Business Development, About FPG
Guests don't want your Random Offers
GuestCentric argues that generic upsell menus hurt conversion, citing data showing only 3% of guests buy add-ons, and presents adaptive, reservation-aware offer targeting as the fix.
By Melissa Rodrigues, Lead Content Manager, GuestCentric Systems
HotelData.com Q1 2026 Hotel Profitability Report Signals Strong Start to Year for U.S. Hotels, But Forecasts Grow More Cautious for the Remainder of 2026
U.S. hotels posted strong Q1 2026 gains with ADR up 6%, RevPAR up 8.7%, and GOP margin rising 4 points, but operator forecasts for Q2-Q4 point to softer pricing and declining RevPAR.
Why Hotels Are Moving Toward Unified PMS and POS Platforms
Hotels running disconnected PMS and POS systems face fragmented guest data, manual reconciliation, and revenue blind spots as ancillary services grow in commercial importance.
Unlocking Value Across the Guest Journey: Why Hotels Need to Think Beyond the Room
Duve's ebook reveals custom services account for 44.3% of upsell purchases, with 72% of guest messages occurring before arrival.
By Lena Young, Sr. Marketing Manager, Duve
IRIS partners with Global Hotel Alliance to bring Mobile Ordering and Digital Guest experiences to hotel brands worldwide
IRIS will provide mobile F&B ordering and digital concierge services to GHA's 50+ hotel brands across 100 countries.
Doug Kennedy’s Next Staff Training Webcast: Intentionally Communicating The Vibe Of Hospitality
Kennedy Training Network offers free webcast series on hospitality communication skills and sales techniques, sponsored by Travel Outlook and Track Hospitality Software.
Your Hotel Is Empty for Six Hours a Day. Here's What That's Costing You.
Hotels lose revenue during 4-6 daily hours when rooms sit empty but operational costs continue, with daytime bookings offering 30-40% higher ancillary spend.
By Barbara Steinert, Chief Revenue Officier, Dayuse.com
Five ways hotel marketers are turning summer traffic into direct bookings
Hotels are using AI-driven personalization and behavioral targeting to convert summer website traffic into direct bookings rather than relying on generic seasonal offers.
By Paige Lopez, Content marketer, Lighthouse
The Earn and Burn Challenge for Aspirational Flagged Hotels
The article explores how luxury hotels face revenue challenges when loyalty program members earn points at cheaper properties but redeem them at high-end hotels, reducing ancillary spending.
By Adam Mogelonsky and Larry Mogelonsky
NDM Hospitality Selects Canary Technologies as its Guest Management System
NDM Hospitality selected Canary's system to modernize guest services across its portfolio with AI messaging in 100+ languages and automated upselling.
Enhancing the Dining Experience in Hotels
The guide covers 12 strategies including technology integration, seasonal menus, loyalty programs, and sustainable practices to boost hotel dining revenues.
By Nasir Zahir, Founder and President, NZ Hospitality