A hospitality veteran argues that AI adoption succeeds only when hotels first clarify the experience they want to create, using personal stories from a hotel front desk and a New Orleans stay to illustrate the point.
Minor Hotels has deployed Oracle OPERA Cloud across 106 properties in 59 countries, with the next rollout phase targeting Australia and New Zealand.
A strategic guide for hotel management companies on deploying AI across multi-property portfolios, addressing standardization, sequencing, and governance challenges that single-property operators never face.
A structured five-phase framework helps hotels assess data infrastructure, run shadow-mode pilots, and scale AI without overwhelming staff or wasting budget on simultaneous deployments.
Kempinski Hotels has deployed Shiji's Daylight PMS across 4,400+ rooms since 2025, focusing on centralized guest profile management and personalized service delivery across its China portfolio.
Radisson Hotel Group, with Accenture, launched a ChatGPT app allowing travelers to search, compare, and book from 1,000+ properties across 100+ countries via natural conversation.
At HITEC 2026 in San Antonio, the dominant theme shifted from AI deployment to AI governance, with Agent Management Platforms emerging as a critical new software category for hotel operations.
Federico Domínguez, GM of Camino Real Mérida, argues that AI and connected systems deliver the most value when they free staff to focus on personal guest interactions, not replace them.
A hospitality executive argues that hotels must build AI-ready operations now, ahead of AGI, using a four-dimension framework called PHAL that unifies Performance, Profit, Preference, and People.
Recorded at the Hoteliers' Voice Stratford-Upon-Avon roundtable, the episode features Celtic Collection, Kings Court Hotel, Oracle, and HOSPA on cloud migration, tech investment priorities, and future-ready hotel operations.
Sunborn London GM Francisco Ventura cut check-in time from 8 to 1 minute by shifting registration and payments to pre-arrival, freeing staff to focus on genuine guest interactions.
Senior leaders from HVS, Hyatt, LR Hotels, Westmont, and Aareal Bank discuss how hotel operating models must blend flexible contract structures, AI-driven distribution, and human-centred experiences to succeed by 2030.
Positron's GAM solution converted existing coaxial cabling into a Gigabit Ethernet network at Buena Vista Suites Orlando, completing the full-property upgrade in one week with no room downtime.
Apaleo names Connor Neeson as Country Lead for UK and Ireland, targeting operators still reliant on legacy PMS as pressure mounts to modernise technology infrastructure.
Survey of 100 AIHA members finds hoteliers prioritize practical AI guidance, shared standards, and benchmarking over generic AI commentary, with 78% citing trend leadership as their top engagement driver.
Fitzroy Island Resort replaced fragmented legacy software with the Agilysys cloud-native ecosystem, cutting night audit time by four hours per shift and enabling AR reports to be configured in under five minutes.
Suncani Hvar Hotels deployed Shiji's Infrasys POS across nine properties and 40+ outlets in Croatia, unifying order management, payments, and reporting on a single cloud platform.
Fitzroy Island Resort replaced fragmented legacy software with Agilysys's cloud-native platform, cutting night audit time by four hours per shift and enabling automated financial reporting in under five minutes.
PPHE Hotel Group is deploying Hudini's platform across 17 European properties, including a guest web app, mobile room keys, self-service kiosks, and staff tools to streamline operations and personalise guest journeys.
PHAL, an agentic-AI embedded operator advisory, signs an LOI with a major luxury hotel brand and advances its Top 10 group client into proof of concept for PHAL OS.