of responding to RFPs and inbound sales inquiries,” says Kennedy, “The long game for a successful career in hotel sales is leveling up one’s prospecting skills.” ... Unfortunately, most hotel salespeople are victimized by their inboxes and CRM alerts each day, not to mention all the interruptions to service booked and in-house groups.
Hotel Chains Built AI for the Traveler Who Comes to Them First. ... makes a point that cuts against the week's AI maximalism: cloud infrastructure, not AI, was the genuinely transformative shift in hotel technology, and AI is currently being layered on top of foundations
Choice Hotels International, Inc. ... Stewart Bainum Jr Chairman of the Choice Hotels International Board of Directors. Ali offers a proven track record of leading enterprise data, analytics, and AI transformation at scale.
Even as a researcher she finds the AI answer unsatisfying, because when it hands her the top five hotels, her first thought is: what about the ones you didn't show me. ... With AI, she said, "we still don't know the ROI." Is it lifting revenue, are satisfaction scores up, can a hotel reduce staff because check-in is faster.
Despite widespread adoption of digital tools and AI among consumers, the hotel industry continues to lag behind in its operational transformation. ... Our AI-first approach is about removing friction from commercial decision-making helping hotels respond faster and more accurately to shifts in demand.
Step 3: The AI decides what to say about your hotel To answer the traveler's question, the AI draws on what it has learned about hotels in the Dordogne. Some of that information is accurate. ... The AI suggests your hotel. Your name appears in the response. The couple reads about the garden, the breakfast, the quiet location. They're interested. Now what? Where does the AI send them?
AI agents are already recommending hotels. The next step is booking them directly. The question is whether your property is recommended by AI and whether it shows up accurately. ... Being mentioned in credible external sources signals authority to AI, and this goes beyond backlinks. AI learns from what is written about your property across the open web.
SAN FRANCISCO, CA — Canary Technologies, the award-winning global leader in hotel guest management technology, today announced that GreenStar Hotels has selected Canary’s suite of hospitality technology ... Guests can check in and check out digitally, communicate with the hotel instantly in 100+ languages via AI Guest Messaging, access property information through Canary’s Digital Compendium, and recognize
In a traditional search world, success meant ranking on page one. In an AI-driven world, success means being understood, trusted, and recommended. AI recommends hotels it can confidently understand. ... Hotels won’t miss out because AI never saw them. But they may miss out if AI couldn’t fully understand them. The hotels that win won’t treat AI and search as separate forces.
In the last twelve months, every major hotel chain shipped an AI tool. Hilton launched its AI Planner on hilton.com in March 2026. ... Choice Hotels' strategy chief said guests already begin their searches inside AI platforms, and brands without the content and booking infrastructure in place fall behind.
Technology projects in hospitality are rarely simple by default. ... They were about removing friction for both guests and hotel teams.
For a select-service hotel that might be a frictionless, contactless check-in. For a luxury property it's concierge and messaging. ... He spent 12 years in hotels, room-service waiter, butler, concierge, receptionist, and he kept coming back to one idea: you can't solve a problem you haven't lived.
Hospitality Daily and Destination AI have partnered to launch the State of Hotel AI , a comprehensive survey designed to give the hotel industry a clearer and more honest view of how hotel teams are using ... about using AI in their roles.
AI-Native Distribution Is the One Thing Google Won't Build hospitality.today and reconline AG argue that true AI-native hotel distribution requires live pull architecture and real-time settlement layers ... With 48 hotels already open and 62 in the pipeline, IHG plans to introduce Six Senses, Regent, Kimpton, Hotel Indigo, and Vignette Collection to the market, one of the most concentrated brand rollouts
And I also knew as a general manager that if I could get the top line revenue to come in for the hotel, like running the hotel was easy. ... So please get in and play with the AI and start to use it in your day-to-day life, in your day-to-day functions. And you’ll just get better at it as you play around with it.
SAN FRANCISCO, CA — Canary Technologies, the award-winning global leader in AI-powered guest management technology, today announced a partnership with Ulyses PMS by Septeo, a leading cloud-based Property ... The partnership further expands Canary's presence in Spain's growing hospitality market, where hotels are increasingly investing in automation to improve efficiency and guest engagement.
The strategic partnership with Hudini, the leader in digital transformation solutions for the hospitality industry, began with the implementation of a single solution within PPHE Hotel Group’s technology ... of brands and properties in multiple markets.
Franchise Systems , which he later sold to Wyndham Worldwide, and he was instrumental in the founding of the Asian American Hotel Owners Association (AAHOA) , now the nation’s largest association of hotel ... In my role at HSMAI Europe, I have the privilege of working with some of the brightest minds in our industry.
The booking breaks where the link begins Every AI hotel path on the market today ends the same way. ... Push gets you found, pull gets you booked This is the line the whole category turns on, and it is older than AI. Hotel connectivity has always run in two directions.
Buying at the Top, Ignoring the Bottom I see this pattern repeatedly: hotel groups under pressure to show AI progress invest in tools at the top of the stack while ignoring the cracks underneath. ... The winners in this era will not be the hotels with the most AI tools, they will be the hotels with the most trusted data infrastructure and the teams to support that aim.