TRYBE Integrates with TablePath to Streamline Dining, Spa and Leisure Bookings for Hotel Guests
The integration allows guests to book dining, spa treatments, and activities through a single portal with live availability from both platforms.
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Day One Deliberation: The First 5 Strategic Moves to Define Your Year
TRAVHOTECH offers five strategic priorities for hospitality leaders to focus on during the first weeks of the year to ensure meaningful improvement and competitive advantage.
By Mark Fancourt, Co-Founder & Principal Consultant, TRAVHOTECH
50 First Dates with Support
The author argues that effective support requires users to provide clear context about what broke, their intent, and what they've tried, using hospitality analogies to illustrate communication gaps.
By Manuel Kuckenberger, Hospitality systems consultant, Manuel Kuckenberger e.U.
AI Will Not Save Your Hotel, But It Will Decide What Hospitality Means Next
The piece argues digital transformation optimized old hotel processes without reimagining hospitality, while AI forces a philosophical shift toward anticipatory service.
By Are Morch, Digital Transformation Coach for Hotels, Are Morch, Digital Transformation Coach
Design as a Silent Language: GCSTIMES Wooden Key Cards as Cultural Expression
GCSTIMES proposes FSC-certified wooden key cards with custom engravings as a way for hotels to express local culture and enhance guest touchpoints.
Commercial Convergence: Why the Future Hotel Won’t Have a Sales, Marketing, or Revenue Department
The author argues hotels must eliminate traditional sales, marketing, and revenue silos in favor of integrated commercial teams led by unified data and strategy.
By Muhammad Tanveer, Author - The Sales Leadership Brief (Linkedin Newsletter), The Sales Leadership Brief
2025: The Year Hospitality Embraced Its Hybrid Future
Industry analysis shows 2025 marked hospitality's shift from AI hype to practical implementation, with 36% of users now viewing technology as a "good friend."
Responsible Travel Begins with Responsible Details
Bio-based leather alternative luggage tags offer hotels customizable branding options while maintaining environmental responsibility.
Where Is the Hospitality Industry Headed in 2026?
Industry executive argues that while Agentic AI will dominate 2026 hospitality trends, success depends on using technology to enhance rather than replace human service.
By Alan Young, VP, Strategy | Hospitality, Infor
AI is Becoming the Consumer: What Travel & Hospitality Brands Need to Know Now
Accenture research shows 50% of AI users make purchase decisions based on AI recommendations, with travel brands needing to optimize for AI discovery platforms.
Hoteliers, Stop Fearing AI - You're Missing the Real Opportunity
CHTA President argues AI enhances rather than replaces human hospitality, sharing practical implementation examples from Bay Gardens Resorts.
By Sonovnik Destang, President, CHTA
The Front Office Manager AI Playbook and Toolkit
Pertlink's toolkit provides ready-to-use AI prompts and frameworks for front office managers to improve service recovery, upselling, and training without replacing human staff.
The 2025 Zeitgeist of the Hotel Industry
Analysis of 150+ hotel industry headlines reveals increased focus on real-time performance data, mature AI discussions, and Booking.com's continued dominance over hospitality attention.
By Martin Soler, Partner, Soler & Associates
Blending Digital Tools With Personalized Service to Elevate the Guest Experience
The article examines strategic implementation of AI-powered personalization engines and experience marketplaces to enhance guest autonomy while maintaining human hospitality touchpoints.
By Sid Ramani, Area General Manager of Hyatt Regency Irvine, Hyatt
You’re Not in Sales — You’re in Human Behavior Management
The author argues that successful hospitality salespeople focus on understanding customer emotions and behavior rather than traditional pitching tactics.
By Muhammad Tanveer, Author - The Sales Leadership Brief (Linkedin Newsletter), The Sales Leadership Brief
It’s Christmas Holiday, and Hospitality Never Really Stops
GCSTIMES creates capybara-shaped wooden key cards as tribute to hospitality workers who maintain service excellence during Christmas holidays.
More reviews, more bookings: A complete guide to online reputation management for hotels
The guide outlines six steps for hotels to leverage reviews for bookings, from monitoring feedback to automating responses across platforms.
By Femke Nollet, Content Specialist, Lighthouse
Winning over OTA guests with trust and convenience in the website and CRM
The article provides tactical strategies for reducing OTA dependence through website improvements and personalized CRM campaigns that build trust and convenience.
Business Continuity Playbook
The protocol enables hotels to maintain operations during system outages through coordinated departmental procedures and offline tools.
Elevating the All-Inclusive Model
The Villa Group executive outlines how all-inclusive resorts can compete in luxury markets through curated experiences, gourmet dining, and authentic cultural offerings while avoiding hidden charges.
By Arturo López Nieto, Vice President of Sales & Marketing, The Villa Group