W Hotels launches Hotel Tales season two featuring celebrity collaborations at five properties across four continents, promoting newly transformed and opened locations.
The AI-powered platform analyzed 500,000+ reviews across 1,200+ Bulgarian hotels and successfully piloted in Paris with 800,000+ reviews.
The article examines how AI travel apps are challenging traditional OTAs while creating opportunities for operators to address labor shortages, margin pressure, and demand volatility through integrated systems.
Pertlink's toolkit provides luxury hotels with structured AI prompts for concierge operations, maintaining human oversight while standardizing service excellence.
First Hospitality outperformed industry benchmarks in 2025 with +3% occupancy growth and plans AI-driven search optimization tools for 2026.
GCSTIMES promotes their biodegradable bamboo and kraft paper pens as sustainable alternatives for hotels during the busy Christmas season.
GuestCentric research shows hotels with prominent brand storytelling on their websites doubled direct bookings within a year.
The author presents a framework for sales leadership that prioritizes building belief and trust over traditional selling techniques.
deLuna Hotels implements Canary's AI-powered platform across its portfolio, adding real-time messaging in 100+ languages and mobile check-in capabilities.
Integration combines Cloudbeds' hotel management platform with AI-powered contact center technology, promising four-fold increases in direct bookings through automated guest communication and review management.
WestCord Hotels' approach shows how thoughtful automation reduces administrative burden, allowing staff to focus on genuine guest service rather than repetitive tasks.
GCSTIMES introduces doll-shaped key cards designed to create emotional connections and serve as memorable keepsakes for luxury hotel guests.
Horst Schulze's ILHA keynote distinguished between hotel products and true hospitality, advocating for human-centered service leadership over technology-driven solutions.
Multiple hotels earned Green Globe and EarthCheck certifications while new tools like BCD Travel's sustainability index make environmental performance measurable for corporate buyers.
Ipsos survey of 1,169 German hotel guests reveals 42% frustrated by check-in lines yet only 13% prefer digital keys, showing resistance to tech solutions.
Hyatt argues consistent delivery of expected service builds more loyalty than trying to exceed expectations in every interaction.
The article explores how AI agents will automate hotel bookings from intent to confirmation, potentially disrupting traditional OTA models and requiring hotels to modernize their tech infrastructure.
Florida hotel executives share insights on seven key trends for 2026, including wellness-focused journeys, community-centered hospitality, and proactive planning ahead of global events.
The guide provides 10 actionable strategies to convert OTA bookers into direct customers, from identity resolution to AI optimization.
Efteling's four hotel properties now use Mews' API to deliver digital room keys, automated check-in, and integrated park access through mobile devices.