The Hotelier’s Guide to Stay Restrictions: Tips and Tactics from a Revenue Manager
Why are restrictions important in hotel revenue management? ... When in doubt, don’t restrict.
By Laure Cremers, Content Specialist, Lighthouse
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6 Creative Strategies to Increase Hotel Revenue
With AI-powered communication, you can answer questions in real-time via your phone or website without tying up your staff’s time. ... direct booking offers directly into AI-powered conversations 5.
By Dhiraj "DJ" Singh, VP of Global Sales, Canary Technologies
Hotel Yearbook Article
The Final Differentiator: Empowering Human Connection in a Tech-Driven Hospitality Future
As AI becomes the quiet engine running hospitality in the background, the real question isn’t what we can do with it. It’s what we choose to make visible. ... AI Agents and MCP: The Invisible Hand The Model Context Protocol (MCP), as an emerging layer in AI architecture, will be foundational in enabling all of this.
The Next Era of Hotel Technology: Agentic, MCP & Multi-Modal AI
Massive developments are happening in AI. ... Preparing for an AI-Powered Future AI in hospitality is moving fast – faster than many ever expected.
By Jordan Hollander, Co-Founder, Hotel Tech Report
TFE Hotels Launches ‘A by Adina’ in Europe, Debuting in Vienna with a Premium Extended-Stay Concept
TFE Hotels has officially launched its premium extended-stay brand, A by Adina , in Europe, marking a major milestone in the company's expansion strategy. ... Guests can enjoy AI-powered services, from booking and check-in to in-room controls and concierge requests.
Hotel Yearbook Article
Using AI for a Personalized Approach to Elevate Hotel Services and Guest Loyalty
AI is also making a significant impact on optimizing operations and enhancing guest experiences at hotel restaurants. ... Personalization in Practice To create the most contemporary and guest-centric interactions, AI is essential in assisting businesses to collect and analyze relevant data to understand customer preferences
Hotel Yearbook Article
Shaping Tomorrow’s Hotel: Smart and Human-Centered Innovation at Caro Hotel
This, in my view, is the real challenge for smart and sustainable innovation in hospitality. ... From welcome amenities to in-room experience elements, everything can be adapted once the guest’s preferences are known in advance.
Hotel Yearbook Article
Next-gen Operational Intelligence = Operations + Business Intelligence + AI
Operational Intelligence in hospitality has come a long way. ... The only thing standing in our way is figuring out the exact wording of our AI prompts, but that’s a topic for a different article. ☺
Successfully Managing The White Lotus Effect
AI powered reservation agents are working right now in the travel and hospitality industry and they work really well with real human agents. ... The AI agents can speak multiple languages and are so human-like that some customers have asked to meet the agent when they check in.
By Tim Hentschel, Co-Founder and CEO of HotelPlanner, HotelPlanner.com
Orient Express Corinthian Float Out
She is set to redefine standards in luxury cruising. ... The world’s largest sailing yacht sets sail in June 2026, cruising first in the Mediterranean and Adriatic that summer, before a transatlantic to the Caribbean.
Unlocking Hotel Potential: The Top 10 New Mews Features Every Hotelier Should Use
Mews Smart Tips uses AI to analyze guest profiles, reservations, notes and even integrated external review platforms to surface critical insights in real time. ... This feeds into AI-driven insights, helping your team anticipate preferences and tailor interactions in real time.
Insights from the 2025 NYU International Hospitality Investment Forum
While average daily rate (ADR) growth is trailing inflation in 2025, occupancy remains relatively steady, which signals underlying resilience in the sector. ... AI in Travel Planning Artificial intelligence is gaining traction, especially among younger travelers.
By David Sangree, MAI, CPA, ISHC, is President of Hotel & Leisure Advisors, Hotel & Leisure Advisors (H&LA)
Unified Data Layers: Driving Personalisation, Guest Satisfaction, Revenue
In a recent podcast on dojo.live, I spoke about the game-changing role of a unified data layer in staying competitive, especially in an era driven by AI and other emerging technologies. ... AI and other models can personalise experiences in a way that is thoughtful and not invasive, ultimately building trust while respecting privacy. Data is the new oil.
By Binu Mathews, Director & CEO, IDS NEXT
EHL Innovation Rewind: Ásta Kristín Sigurjónsdóttir & Milena S. Nikolova on Rethinking Tech, Travel Behavior, and Community-Centered Success
The key challenge will be how AI can “still manage to keep the magic in” while removing human interaction, especially in an industry “based on human to human interaction.” ... in guest experience.
The Hotel Company of the Future (What Happens When You Ditch the Three-Legged Stool)
Because as I explain in both books Hospitality 2.0 and Hotel Tech 101 , the franchise model is basically the hospitality industry's version of trying to run a restaurant with three chefs who all hate each ... Every decision is grounded in how it affects the bottom line, not how many heads were in beds on a Tuesday.
By Ira Vouk, Hospitality Tech and AI Consultant, Hospitality 2.0 Consulting
Technology Breakthrough: First Human-Looking AI Concierge Now Available to Every Hotel Guest Exclusively on the HCN In-Room Tablet Platform
Taking advantage of advances in AI technologies, HCN has developed an industry breakthrough by creating the first human-looking AI Concierge persona capable of addressing guests individually with full ... features (such as direct in-room messaging/marketing, hotel and local restaurant meal delivery, AI-based itinerary planning, merchandising, event communication, guest surveys, interactive city guides,
How AI Increases Hotel Profit: From Automation to Upsell
AI can create tailor-made suggestions based on the guest’s trip purpose, type, check-in date, and even the weather. ... Analytics & Recommendations: AI as a Strategic Advisor AI in hotels isn't just about automation or pretty images. Its real power lies in becoming a source of insight - not just a tool.
By Iana Petrova, Business development leader and hospitality technology expert, Iana Petrova
Meetings and Events: Technology Tools and Trends and Benchmarks
For example, in the past, I was a regular participant at the International Hotel and Lodging Show in New York City and the National Restaurant Show in Chicago. ... Additional trends and observations noted in the literature include that virtual and in-person events can go hand in hand, venue selection aligns with experience, AI is key, using technology can bring events
By Robert O’Halloran, Professor Director, School of Hospitality Leadership, East Carolina University
The AI Advantage: Hoteliers ROI of an AI First Mindset
When teams feel safe to explore, they become more invested and more creative in how they use AI. 4. Training Training is the bedrock of sustainable AI adoption. ... In short, AI literacy is the gateway to strategic advantage.
By Michael J. Goldrich, Founder and Chief advisor, Vivander Advisors
Artificial Intelligence: No Substitute for the Human Touch in Hospitality
Robots are another visible application of AI in the hospitality sector. ... For those travelers who use it, AI plays a significant role in trip planning.
By Simon Hudson, Professor in Tourism & Hospitality, University of South Carolina