Another Star, same ambition to redefine hospitality
Another Star CEO discusses the company's $685M refinancing and strategic plans following citizenM's integration into Marriott Bonvoy.
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The Truth About AI in Hotels: Who’s Actually Using It, Who Isn’t, and Why 2025 Became the Great Divide
Analysis reveals most hotels use basic AI tools but only a minority have mastered strategic implementation for competitive advantage.
By Are Morch, Digital Transformation Coach for Hotels, Are Morch, Digital Transformation Coach
Storey Hospitality Wins Hotel Visionary Award
Storey Hospitality won for using predictive analytics and direct guest messaging to achieve a 20% revenue increase from recaptured guest interest.
The Enemy Within: Why We Ignore the AI in Hospitality Operations
The author argues hotels should prioritize internal AI systems for energy, supply chain, and operations over customer-facing technology to improve profit margins.
By Mark Fancourt, Co-Founder & Principal Consultant, TRAVHOTECH
Tambourine Releases Presto, a Groundbreaking AI-enabled Front-End Website Editor
Tambourine's Presto adds AI-powered text editing and real-time front-end editing to its Symphony platform, eliminating back-end navigation for website updates.
The New Economics of Hospitality: ESG, AI, And Value Creation in The MEA Region
HVS executive outlines three investment priorities for MEA hospitality: sovereign-backed mega-developments, AI-enhanced valuation models, and ESG integration as capital prerequisites.
By Hala Matar Choufany, President - HVS Middle East, Africa and South Asia, Dubai, HVS
Many hoteliers with properties in China are unwittingly breaking Chinese data laws, warns Ireckonu
Ireckonu warns that global hotel chains may face regulatory crackdowns for storing Chinese guest data outside the country, violating local residency laws.
Global Hotel Alliance Reveals What Travel Will Look Like in 2026
The study of 34 million GHA DISCOVERY members shows travelers will prioritize personal expression over destinations, with leisure trips averaging 6 vs 4 business trips.
Are Your Hotel Markets Turning Revenue into Real Profit?
HotStats argues that RevPAR and revenue metrics alone mask profit erosion, advocating for GOPPAR and cost flexibility analysis to guide smarter investment decisions.
CommingleIQ: Hotel Storytelling Reimagined
Lodging Interactive's new platform combines AI-optimized content with integrated storytelling to drive direct bookings and improve hotel discoverability.
HCN to Showcase Breakthrough Business Model at Nevada Hotel & Lodging Assn. Tech Conference
HCN offers hotels tablet technology at no cost through a revenue-sharing model with advertising partnerships, featuring AI concierge and mobile integration.
The 2026 Hotel Marketing Playbook: Trust-led Multichannel Growth (TMG)
The author proposes a Trust-led Multichannel Growth approach emphasizing authenticity over traditional traffic metrics, combining social media, OTA management, and AI-powered content scaling.
By Chris Zhao, Senior Product Manager - SEM/SEO, Travel Media Group
Why your team still holds the key to guest satisfaction
Shiji Q3 2025 data shows positive staff mentions boost hotel review scores by 0.5-0.6 points globally, proving human connection drives guest satisfaction even as AI handles routine tasks.
By Jessica Kurtz, Global Product Ambassador, Shiji
Analyze More, Faster. LodgIQ Launches its Winter 2025/2026 Game-Changing Updates
LodgIQ adds advanced pickup analytics, real-time PMS integrations, and mobile capabilities to help revenue managers shift from daily pricing tasks to strategic commercial oversight.
Expedia Guess The Guest: A Conversation on Hospitality, Dead Internet Theory, Artificial Intelligence, and Human Stupidity
Expedia executive Elisa Ragno discusses AI's impact on hospitality and the balance between technology and human connection in guest services.
Big shifts in global planner sourcing for meetings and events
Cvent's survey of 1,650 global planners reveals 70% expect event volume growth in 2026 (down from 90%), with AI adoption hitting 75% and rising costs driving demand for experiential venues.
Hotel Operator Launches AI Toolkit Broadening Information Access for Guests and Staff
Langham's three-phase AI rollout includes multilingual guest messaging, employee knowledge support, and commercial insights across 31 properties globally.
How a $2B Hospitality Company Collapsed Into Evictions and Bankruptcy | WSJ What Went Wrong
WSJ examines the financial missteps and strategic failures that led a major hospitality company from $2B valuation to bankruptcy and property evictions.
How Hotels Can Be Advocates and Help Prevent Trafficking
The article provides hotels with practical steps to train staff on recognizing trafficking signs and establishing reporting protocols to protect guests and avoid legal liability.
By Lori Cohen, Chief Executive Officer (CEO), Protect All Children from Trafficking (PACT)
AI is coming for the PMS, but not the way you think
The article explores how artificial intelligence will transform property management systems in unexpected ways for the hospitality industry.
By Martin Soler, Partner, Soler & Associates