The author argues hotels should move from "theatrical abundance" to "intelligent abundance" in buffet design to reduce waste without compromising guest satisfaction.
Scottish hotel GMs discuss AI adoption, digital transformation priorities, and balancing technology with human service delivery.
The restaurant, located in Hilton Hua Hin Hotel, deployed the new POS system to handle high-volume dining and retail operations more efficiently.
The article explores how AI, IoT and automation work behind the scenes to create seamless guest experiences while keeping technology invisible to users.
GCSTIMES promotes wooden bookmarks as sustainable hotel amenities that enhance literary-themed guest experiences while reinforcing eco-conscious branding.
YOTEL Washington DC trained staff and redesigned rooms with quiet areas and specialized lighting to accommodate neurodiverse guests.
DHM takes over the 371-room luxury property on Country Club Plaza, marking its third Missouri hotel and first Kansas City management contract.
Hyken argues that customer service staff should replace excuses with solution-focused responses to transform complaints into loyalty-building opportunities.
C-Hotels Co-Owner Inge Decuypere shares ten years of scaling lessons, from centralization and data-driven decisions to deflagging from a major brand.
The guide examines how AI and social media have transformed guest expectations, with direct bookings gaining ground over OTAs as hotels focus on seamless tech-enabled personalization.
The digital-versus-human debate in hospitality has produced more strategy decks than clarity. This article argues the framing itself is the problem — and that the real work lies in orchestrating the two, not choosing between them.
The Filipino independent brand will open properties in Coron next year and Siargao later, expanding from its MICHELIN-listed Boracay flagship.
Porto proposes the HXO role to blend human touch with AI automation, preserving emotional connection in increasingly tech-driven hotels.
This leadership newsletter explores when discomfort signals growth opportunities versus the need to change environments in hospitality operations.
GCSTIMES introduces hotel key cards with color-coded designs meant to reflect different guest personalities and travel experiences.
Puorto discusses AI as a new interface replacing traditional software navigation and explores how human presence may become a luxury differentiator.
Argues that guest loyalty is determined in the first 60 seconds of arrival through human connection, not technology or loyalty programs.
ECG's analysis of all 158 TripAdvisor reviews shows The Neighborhood Hotel Grand Beach maintains 4.9/5 stars with guests praising its hybrid apartment-hotel format in a wooded Lake Michigan setting.
ECG's analysis of 82 TripAdvisor reviews shows The Neighborhood Hotel Lincoln Park maintains a 4.8 rating with 87% five-star reviews over three years.
Sri Panwa Phuket deploys Canary's platform for AI-powered communication and seamless arrivals at the top-ranked luxury resort in Thailand.