Cornell research shows wellness-focused hotels earn 6% higher guest satisfaction scores, while wellness travelers spend significantly more than regular tourists.
Amrâth Hotels argues that over-reliance on SOPs creates robotic service, advocating for staff training that encourages personal connections over procedural compliance.
Study of 179 luxury hotel guests shows 94.25% tablet usage rates, with 29% engaging with sponsored content compared to less than 1% for traditional digital channels.
Pan Pacific Hanoi implemented Shiji's Infrasys POS across all F&B outlets to streamline operations and enhance guest personalization.
The article argues branded hotels should prioritize organic social media to showcase unique property personalities beyond standardized brand messaging and support guest booking decisions.
Former citizenM CIO Mike Rawson explains how the brand grew from 13 to 40 hotels while achieving industry-leading NPS through strategic automation that enhances rather than replaces human touchpoints.
The 45-room ultraluxury resort opened in 2021 after a four-year construction project on challenging cliff terrain, earning a spot on World's 50 Best Hotels list.
GCSTIMES demonstrates how simple wooden amenities like keycards and coasters can replace plastic items while connecting guests to local culture and destination identity.
Canary's AI-powered platform now serves 20,000+ hotels across 100+ countries, automating guest services in over 100 languages.
The July's founder argues that culture-driven hiring and human connection now matter more than traditional amenities in creating guest loyalty.
Analysis explores how hotels lost their role as innovation showcases since the digital revolution, shifting from pioneering physical tech to lagging behind home automation.
The article argues that culinary creativity occurs through cross-modal sensory alignment before food arrives, rather than through constant dish innovation on the plate.
Cities optimize for short-term visitor metrics rather than long-term resident connection, with repeat visitation as the key indicator of urban success.
The software provider launched AI features for conversational booking, guest insights, and revenue optimization with early customer deployments starting within 90 days.
The podcast explores how SWEETS Hotel transformed 28 Amsterdam bridge houses into individual rooms, prioritizing unique experiences over operational efficiency.
Hotels face a critical skills gap as teams lack practical AI fluency needed to work confidently with autonomous systems handling operations and guest services.
IRIS will provide mobile F&B ordering and digital concierge services to GHA's 50+ hotel brands across 100 countries.
HospitalityNet invites hotel industry professionals to participate in research examining real-world AI applications and results through interviews or multilingual surveys.
A 10% workforce shortage across European hotels is driving adoption of mobile POS systems to maintain F&B service standards with fewer staff.
Analysis of 1,712 conversations shows 17% of guest inquiries receive no response, with 27% taking over an hour to answer.