The Cost of Shorter Tenure
Analysis explores how short GM tenure cycles create operational friction with long-tenured hourly staff, leading to service degradation in luxury hotels.
By Hideki Hayashi, Founder, Pulse Hospitality Group
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Why Experience Is the Only Advantage That Cannot Be Copied
The author argues hospitality must double down on human experience and expand internship programs while competitors automate, as guest judgment and personalized service remain irreplaceable competitive advantages.
By Jun Kwon, Teaching Instructor, School of Hospitality Leadership, East Carolina University
AI in Hospitality: The Guide to Successful Implementation
The guide covers AI applications in revenue management, guest personalization, job impact analysis, and search engine evolution for hoteliers.
By Franca Bertram, Director of Marketing Operations, Shiji
Three MICHELIN Keys? Tips for hotels aiming for luxury experiences
De L'Europe Amsterdam's GM shares insights on achieving MICHELIN three-key status through local identity, empowered teams, and visible leadership.
Turning Plates into Profit: Reclaiming the Power of Hotel F&B
Newport Hospitality Group executive argues hotel F&B outlets need strategic management focus to drive guest preference and measurable revenue performance.
By Wayne West III, President, Newport Hospitality Group
3C Hotels Selects Shiji Full Stack Technology to Drive Growth in Colombia and Strengthen Presence in Latin America
3C Hotels will implement Shiji's platform across eight properties starting May 2026 to support expansion from nine to 15 hotels by 2027.
Design for Presence: Socio-Cognitive Mindfulness in Guest Experience
Research reveals that guests' mental presence during their stay significantly impacts satisfaction and loyalty, suggesting hotels should design experiences that encourage mindful engagement.
By Valentina Clergue and Yasemin Oruc
What Travel Dreams 2026 tells us about the future of hospitality
Study of 6,000 travelers reveals shifting priorities toward ease over amenities, with AI investment averaging $320,000 per property in 2026.
By Francisco Pérez-Lozao Rüter, President, Hospitality, Amadeus Hospitality
Designing for Peak Flow: How Event-Themed Wooden Key Cards Support Ski Resort Operations
Ski resorts use custom wooden key cards with event branding to streamline front desk operations during high-volume periods while creating consistent guest touchpoints.
Unlocking the Style Secrets of Luxury Hospitality: How Fashion Designer Mia Liu Helps Teams Dress for Success
Fashion designer Mia Liu's Drape Stitch creates custom uniforms for luxury hotels, arguing that staff appearance directly impacts guest perception and service quality.
By Ivana Johnston, Co-Founder and CEO, Puzzle Partner
Seven Friction Points Every Business Must Eliminate
Author identifies seven common service barriers that frustrate customers and provides actionable strategies to streamline operations.
By Shep Hyken, Customer Service and Experience Expert, Keynote Speaker and Bestselling Author, Shepard Presentations, LLC.
It was never just about responding faster: it’s about using AI to create better guest experiences
Survey shows 86% of hospitality professionals report AI automation saves time, allowing staff to focus on high-touch guest interactions requiring empathy.
By Tiago Araújo, Co-founder and CEO, HiJiffy
The Love-Hate Relationship We Have With Chatbots 🤖
The analysis explores how poorly implemented chatbots damage brand trust by prioritizing cost reduction over customer service quality.
By Terence Ronson, Founder & Managing Director, Pertlink Limited
When Hotels Become Ecosystems: The Real Impact of Mixed-Use Development
Mixed-use hospitality projects are reshaping hotel development by integrating hotels with residential, retail, and wellness components to create resilient revenue ecosystems.
By Alice Sherman, Executive Vice President & Managing Director, Americas, HVS
Why Autism-Friendliness Matters in Hospitality
The guide provides step-by-step protocols for training hotel staff to serve autistic guests, with certified properties reporting triple-digit increases in bookings.
By Nasir Zahir
Commemorating Anniversaries: The Strategic Utility of Wooden Key Cards
Wooden key cards with custom anniversary engravings provide hotels a professional tool to enhance guest recognition while supporting brand positioning and sustainability goals.
Hotel 1550: Ditching the flag and turning independence into revenue growth
A San Bruno hotel moved from Days Inn franchise to independent operation, then consolidated multiple tech vendors into Cloudbeds' unified platform.
Make a splash this summer: 10 ways mobile ordering transforms poolside profitability
IRIS shares tips for using mobile ordering to boost poolside revenue, with case studies showing 51-60% F&B increases at Sheraton properties.
By Kate Fuller, Head of Marketing, IRIS
Operational Consistency Is the New Standard for Multi-Property Success
The article argues that manual, disconnected hotel operations create communication gaps that hurt guest experience and advocates for centralized digital systems to ensure consistency across portfolios.
By Allison Briggs, Manager, Customer Success, Quore
Boutique Hotels Defined: Unique Experiences & Differences
The $26.7 billion boutique hotel market is projected to reach $40 billion by 2030, driven by travelers seeking authentic, personalized experiences over standardized chain offerings.
By Emma Näpänkangas, M.Sc. Student in Hospitality Management, EHL