When their AI handles everything in the background, they never see your beautiful app. Never experience your streamlined check-in. ... That $20M investment in the app? Irrelevant. The 90-second check-in you're proud of? The customer's AI handles it without them ever touching your interface.
Hotel food and beverage operations are being reshaped in real time. ... Ultimately, success in hotel F&B will come down to balance. Operators must maintain rigorous cost control while embracing innovation. They must streamline operations without sacrificing creativity.
Accor and Shoreline Group signed a Letter of Intent for a $300 million investment in 10 hotels with 1,200-plus rooms across eight Nigerian cities by 2030, framed as Nigeria's first national hotel platform ... A separate opinion on the practical realities of everyday AI distinguishes hype from substance and lands as the third piece in the same thread: the AI conversation has moved from distribution and discovery
The milestone comes as developments in AI raise the stakes on data reliability, making the integrity of the underlying data more consequential than ever. ... Kathryn Green, senior technical product manager and a named inventor That foundation matters more as AI takes on a bigger role in how hotels access and interpret their data.
President and CEO Patrick Pacious In addition to sharing milestones and the key areas Choice Hotels is investing in across its system, the company also awarded and celebrated top-performing hotels and ... Ash Sangani and Giri Hotels (Premier Developer Award): Ash brings more than 25 years of experience in hotel ownership.
The Hotels Network, the direct-booking specialist owned by Lighthouse, launched the first direct booking app for hotels inside ChatGPT in March 2026. ... On the seller side, the hotel needs an AI counterparty equal to the AI buyer. The specialists are building it. A suite's RMS module ships at the release cadence of the parent PMS.
Recognised as the best-ranked hotel for guest reputation in Athens, Electra Hotel Athens earned a TrustYou Score™ of 93.4/100, placing 1st in the Greek capital — a distinction awarded to only ... the top-performing hotels in each city.
"The pace of change in hospitality technology, especially AI, is accelerating rapidly. ... | Enterprise AI, Data Security, Responsible AI Harry Laplanche , Head of Global AI Strategy and Transformation, Panasonic | Enterprise AI Transformation Registration The 2026 Boutique Hotel Investment
There is a term gaining quiet traction in hotel technology circles: Shadow AI. ... It is today's reality in most hotels. What Is Actually Being Shared?
Lighthouse launched Connect AI 2.0 giving hotels a diagnostic to check their rank in ChatGPT searches and compete with OTAs on AI-driven direct bookings. ... An opinion piece asks whether hotel press releases now impact AI discoverability, arguing that structured PR content may carry more weight in AI search than it did in traditional SEO.
LOUISVILLE, Ky. — HSMAI Hawaii members are encouraged to attend a Webinar next week on how guest behavior is evolving, where hotel brands need visibility in the AI ecosystem, and practical strategies for ... maintaining competitiveness in an increasingly AI-driven marketplace.
The risk is well-documented: research shows that over 80% of spreadsheets used in hotel operations contain errors. Those errors accumulate quietly. ... Around 10% of hotels have invested in advanced RMS technology.
A hotel whose AI presence is built primarily on OTA citations is, in effect, training AI to send its guests somewhere else. ... Connect AI and the AI Visibility dashboard are available for any hotel: independent, branded, chain or management company. Independent hotels in particular stand to gain the most.
How AI Models Actually “Learn” about Hotels Large language models aren’t scrolling your wire feed in real time. ... Maximizing your Hotel Press Release for AI Visibility Here is how to ensure AI models and search engines can actually “see” your news: Front-load the facts : AI summarizers crave context.
BETHESDA, Md., May 12, 2026 – Stayntouch , a global leader in cloud-based hotel property management systems (PMS), today announced it has been selected as “Hotel PMS Company of the Year” in the 4th annual ... With Stayntouch’s Best-in-Class PMS, hotels benefit from: Proven reliability with 100% system uptime, paired with an intuitive platform that’s easy to use and can get staff fully trained in hours, not
Seeing what's in front of you {{cta id="11"}} Miru tells a story from a recent visit to Amrâth's Amsterdam hotel. ... "It wasn't busy at all in the hotel. So that's what I mean with seeing and creating those extraordinary moments yourself." The skill doesn't come naturally to most people.
Innspire's AI Concierge now handles 66.7% of guest messaging at the Cornell teaching hotel, with mobile check-in and dining capabilities live. ... With Innspire’s technology now in place, students are gaining hands-on exposure to advanced hotel systems, including mobile guest engagement, AI-driven service automation, and integrated digital operations
MARKHAM, Ontario — Maestro PMS , the leader in cloud hosted, all-in-one, private cloud and on-premises property management systems for independent hotels and resorts, announced the appointment of Adam ... His background in hospitality technology, along with a long-standing interest in the hotel industry, has helped shape his approach to building solutions that balance capability and ease of use.
CHICAGO — Hotel Communication Network (HCN) today announced compelling results from a guest survey conducted at a luxury hotel in downtown Chicago. ... In fact, in hotels where our advertising platform is activated, we are seeing engagement rates three to four times higher than hotels who have not activated advertising.
Zucchetti , the largest hotel technology provider in Italy with a growing presence globally, has deepened its strategic partnership with SiteMinder , the world’s leading AI-powered hotel commerce platform ... The survey also highlighted the growing importance of speed in revenue generation, with 58% considering speed-to-market – enabled by more seamless connectivity between hotel systems – as critical to capturing