Search

The Hotel Company of the Future (What Happens When You Ditch the Three-Legged Stool)

The Guest Is Still the Star Here’s the twist: despite all the AI, automation, cloud platforms, and algorithmic wizardry, this is still a hospitality-first company. Not tech-first. Not finance-first. ... Guest satisfaction fuels loyalty, word-of-mouth marketing, five-star reviews, and repeat business – the holy grail of sustainable profitability.

EHL Innovation Rewind: Nelson Ole Reiyia on Merging Tradition, Technology, and True Community Partnership

Our conversation explored how technology, particularly AI, can be used to enhance hospitality without losing its human soul, and why the future of travel lies in genuine partnerships with local communities ... I check reviews. I want to know, what have you changed in the community? What is your impact?

AI search optimization: Turning Search Engines to Answer Engines

Each answer you write might be the exact snippet a language model feeds to a user in response to a query (oh how I don’t want to be the webspam team of the various AI model makers right now). ... And the earlier we start shifting our content mindset, the better prepared we’ll be when those AI agents become the default front door to our websites. Thanks for reading.

Providing more than a room: How Foster Supply Hospitality reimagines the hotel experience

You can’t just come up with a PowerPoint or ask AI to come up with something. It is about the people and what their schedule is and what their priorities are. ... If you enjoyed today’s episode, don’t forget to subscribe, rate, and leave a review. And if you’re listening on YouTube, please like the video and subscribe for more content.

Maximizing Hotel-Influencer Partnerships: A Marketing Director's Perspective

Her agency leverages AI tools to develop detailed customer personas and identify appropriate talent for each property, ensuring influencer audiences align with potential guests. ... Reprinted from the Hotel Business Review with permission from www.HotelExecutive.com .