The erosion of Booking.com
Analysis argues AI assistants threaten Booking.com's high-margin visibility business by moving travel discovery away from its platform.
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GCSTIMES Environmental Policy | Part 2 & 3: Water Resource Management & Air Pollution Control
GCSTIMES outlines water conservation strategies and air pollution control measures as part of broader hospitality sustainability initiatives.
Hotel AI Deployment Planning from the Framework of a Switchboard Operator
The author advocates for immediate AI deployment despite imperfect solutions, emphasizing team adaptation to faster implementation cycles and identification of automation opportunities.
By Larry Mogelonsky and Adam Mogelonsky
Mitsis Unveils Canvas by Mitsis, a New Hospitality Brand Celebrating Simple, Warm, Authentic Greek Hospitality
Mitsis today announced the launch of Canvas by Mitsis, a new hospitality brand inspired by the essence of simple, warm, and authentic Greek hospitality. Conceived as a “canvas where creation begins,” the brand invites guests to celebrate what matters most through meaningful, everyday moments.
KAYAK Predicts: Well-th trips, next gen destinations, and small-town escapes to define travel this year
KAYAK, the world's leading travel search engine, has dropped its 2026 'What the Future' (WTF) Report, offering a look at the destinations and travel behaviors that will shape the year ahead. Along with exclusive community data from TikTok, the report focuses on the places and patterns that matter before they become mainstream news. In its second edition, the WTF report uses billions of KAYAK user queries to spotlight overlooked destinations offering lower prices, fewer crowds and more flexibility.
Appellation Healdsburg Joins Small Luxury Hotels of the World™ Following Its Highly Anticipated Opening
Fresh off its grand debut as the flagship resort of Appellation – a visionary, culinary-first hospitality brand founded by Michelin-starred chef Charlie Palmer and luxury hospitality veteran Christopher Hunsberger – Appellation Healdsburg proudly announces its acceptance into Small Luxury Hotels of the World™ (SLH), a curated collection of the world’s most characterful, independently spirited hotels. The partnership marks the first Appellation hotel to join SLH, signaling a major milestone for the brand’s growth and global recognition.
Profitability Data Shows That Rethinking Traditional Revenue Management Is Now Critical For Hotels
Duetto, a hotel industry provider of revenue and profit software, and HotStats, a global leader in hotel P&L benchmarking, have released a joint performance analysis showing a widening gap between top-line growth and bottom-line reality.
From Idea to Key Card: The Sustainable Design Journey
We’ve all observed the "outfit breakdown" trend, a fascination with the textures, layers, and provenance that make a look iconic. It inspired us to turn that same analytical lens inward, toward the objects we create. Much like a couture ensemble takes shape from concept to construction, our "From Idea to Key Card" journey unfolds through a meticulous blend of intention and craft.
Expedia and Booking is not a duopoly
Expedia and Booking is not a duopoly. I said this some weeks ago when I got a sneak peek at the OTA research data.
By Martin Soler, Partner, Soler & Associates
Namron Hospitality: Comfort, Design, and the Human Kind of Personalisation
Namron Hospitality did not start as a conventional hotel story. "I do not come from a background of hospitality," Yves Naman told Hospitality Net, tracing his path from business school in Canada to Mexico, where he fell in love with the country’s creativity and the way people host. "We were really amazed by the level of hospitality," he said, describing being cared for by Mexican friends "like last time I was taken care of like that was when I was born and my mother had me in her arms."
Hilton Introduces Apartment Collection by Hilton: Furnished Apartment Accommodations, Hosted by Hilton
Hilton (NYSE: HLT) today announced Apartment Collection by Hilton, a new lodging category within Hilton's growing collection brand portfolio – offering unique, spacious furnished apartments with the trusted hospitality and reliability guests expect from Hilton. Apartment Collection by Hilton will be available for booking through Hilton channels in the first half of 2026, with initial properties in the U.S. launched in partnership with Placemakr—a leading apartment hospitality brand and operator specializing in flexible, short-term and extended-stay accommodations in urban and suburban markets, with nearly a decade of experience integrating innovative hospitality solutions and trusted service.
The Digital Race Reshaping Hospitality: Insights from Ulrich Pillau, Co-Founder & CEO of Apaleo
In this episode of Pillow Talk Sessions, Ulrich Pillau, Co-Founder and CEO of Apaleo, joins host Jessica Gillingham to explore how digital acceleration, AI integration, and platform openness are redefining what it means to operate in the hospitality space — and why legacy thinking may be the industry’s biggest risk.
Uli Pillau in conversation with Jessica Gillingham
What does ‘family focused’ really mean in a hotel? A General Manager’s inside secrets
A whimsical corridor of mushrooms. A painting of a floppy-eared dog dressed to the nines in military finery. An inclusive spa that favours family time over restrictive hours. A dog bath before you’ve even reached the lobby. I’ve only been exploring New Park Manor for five minutes, and already it’s clear there’s something a little bit different about this hotel.
By Ryan Haynes, Director/Lead Consultant, Hoteliers' Voice Podcast/ Haynes MarComs Ltd
What does ‘family focused’ really mean in a hotel? A General Manager’s inside secrets
A whimsical corridor of mushrooms. A painting of a floppy-eared dog dressed to the nines in military finery. An inclusive spa that favours family time over restrictive hours. A dog bath before you’ve even reached the lobby. I’ve only been exploring New Park Manor for five minutes, and already it’s clear there’s something a little bit different about this hotel.
By Ryan Haynes, Director/Lead Consultant, Hoteliers' Voice Podcast/ Haynes MarComs Ltd
Deloitte Report: The future of hospitality - Navigating new frontiers
A trio of new openings in the American West and Northeast sets the tone for a hospitality industry in transition. From a modular, steel frame hotel on commercially zoned desert land near Joshua Tree to an off grid eco lodge by Grand Teton and a Vermont retreat repurposed from historic farm buildings, the examples underline a shift toward lighter footprint development, community sensitivity, and concepts designed around place rather than pure scale. The message is clear: growth is still possible, but the route forward is becoming more inventive, more local, and more operationally disciplined.
Canary’s AI Voice Recognized as Best Hospitality Solution by HotelTechReport
Canary's AI Voice solution automates guest calls 24/7, reducing hold times and routing requests intelligently for hotels.
The Acceleration of “Hard AI”: Why CES 2026 Changed the Operational Blueprint
CES 2026 showcased robots that learn tasks through AI instruction rather than manual programming, enabling human-like navigation and multi-role capabilities.
By Mark Fancourt, Co-Founder & Principal Consultant, TRAVHOTECH
HotelTechAwards Names Canary Technologies the Best Guest Experience System
Canary won nine categories at HotelTechReport's awards, including the inaugural AI Voice Bot award for technology that handles phone calls autonomously.
Moving Past ROAS as Marketing KPI
The article argues hotels should replace ROAS with full-funnel metrics like market share and brand.com contribution to measure long-term marketing success.
By Stephanie Sparks Smith, CEO & Digital Matriarch, Cogwheel Marketing, Cogwheel Marketing & Analytics
2026 Is Not About Adding AI to Hotels
Hotels must prepare for AI-driven guest discovery that prioritizes data consistency over search visibility, fundamentally changing how travel decisions are made.
By Are Morch, Digital Transformation Coach for Hotels, Are Morch, Digital Transformation Coach