LONDON, UK – Lighthouse, the leading AI pricing, distribution and operations platform, and HotelSpeaker, the humanized AI service for guest communication and review management, are joining forces to offer ... In the era of AI, travelers crave authenticity.
Hilton found that 61% of travelers find AI valuable for planning, while Skyscanner noted that more than half (54%) feel confident in using AI, up 7 points from 2024. ... The result is a rapidly developing ecosystem in which AI agents mediate travelers’ search journeys and booking decisions.
These leaders will be recognized in a special ceremony preceding the HSMAI Adrian Awards Celebration on February 18, 2026, at the New York Marriott Marquis. ... The HSMAI Top 25 Extraordinary Minds awards honor outstanding individuals in sales, marketing, revenue optimization, and distribution within hospitality, travel, and tourism.
Future graduates will need to navigate AI tools, asset management, and financial strategy , in addition to service execution. 6. ... A graduate of the University of Hawaii, with a BS in Travel and Tourism Management.
The room was the unit of revenue, and guests were measured in heads and beds. But that model no longer fits the way people travel, stay and connect. ... Dina Belon, Staypineapple’s VP of Marketing Technology reveals hospitality In the age of AI, the industry faces a familiar tension: how to scale operations without losing the human touch.
From unified tech stacks and AI-powered triggers to next-level privacy expectations, tune in to explore the trends that will shape how hotels connect with their guests and drive revenue in 2026. ... Karen has more than 25 years of expertise in global hospitality technology and online distribution — including managing global accounts in travel and hospitality organizations such as Travelocity and lastminute.com
Banks like Capital One are leveraging payment control and AI to challenge traditional travel distribution channels and OTAs. ... Capital One’s Fortress: By integrating payment, inventory, and AI, Capital One is redefining travel tech.
AI Voice ushers in a new era of hospitality innovation, where intelligent, hotel-specific AI transforms every guest interaction. ... With Canary’s AI Voice, hotels can now ensure 100% of calls are answered, making it smarter, faster and more rewarding for hotels and travelers alike.
From solo wellness travelers to families to audiophiles in town for a concert, each of these guest personas carries different expectations. ... With AI-powered scheduling, teams can build out weeks of playlists in advance.
Our data highlighted a significant 7% year-on-year increase in mobile bookings in key markets like the UK and Ireland, alongside a growing preference for last-minute, spontaneous travel. ... Furthermore, AI is becoming the engine of revenue management. 2026 will see wider adoption of AI-driven dynamic pricing that reacts in real-time not just to occupancy, but to competitor pricing, local
Destination AI (DAI) is thrilled to announce that its third annual hospitality summit will take place September 29–30, 2026, in Washington, D.C. ... How to Participate Organizations can join DAI 2026 in several ways: Sponsorship & Exhibiting – Reach hospitality leaders investing in AI Speaking Opportunities – Present case studies and practical insights
For independent boutique hotels and retail establishments, embracing this new era of AI is the key to truly connecting with today’s savvy traveler. ... About AICrashcourse AICrashcourse.info provides accessible, practical AI education to help professionals across industries understand and apply AI in their work.
In 2026, AI will take over more of the high-volume repetitive work that consumes shifts. ... AI in hospitality isn't about replacing people.
The Industry Problem: Hotels Trust AI More Than They Use It The h2c study highlights a striking 1.9-point trust–reliance gap: hotels score AI at 6.6/10 in trust, but only 4.7/10 in actual reliance . ... Cognitive Bias AI reflects the biases present in its training data, resulting in skewed decisions or unbalanced recommendations.
It just manifests itself in new ways. Guests aren’t necessarily traveling less or shrinking their budgets, but they’re traveling differently. ... Tying into that, the travel and hospitality industry sees a growing interest in off-the-beaten-path destinations .
Today’s travelers expect more than a place to stay; they want seamless digital touchpoints, personalized experiences, and flexibility in booking and services. ... Social media, chatbots and other AI tools now allow hotels to engage clients 24/7, respond to inquiries in real time and maintain interest during the planning process.
Research from Rotterdam School of Management shows guests support sustainability but need visible, personalized AI tools to drive actual behavioral change in hotels. ... It will come from emotionally intelligent AI systems that make sustainability visible, effortless, and personally meaningful for every guest. We do not fall in love with sustainability as a concept.
Pre-arrival emails, AI-powered recommendations and real-time upsell prompts during the booking or check-in process make it easier to capture incremental spend without adding staff workload. ... In an unpredictable market, agility is one of your hotel’s strongest assets.
Multifamily Momentum: Strong renter demand and high home prices drive occupancy gains in 2026 setting the stage for improving rent growth in 2027 and 2028. ... in 2026.
Asia Pacific surges ahead in international arrivals International arrivals continued to grow in 2025, led by strong regional performance. ... Even amid economic headwinds and geopolitical uncertainty, global travel proved exceptionally resilient in 2025.