AI-driven sleep optimization with soundproofing and air purification will exist in guestrooms soon. ... Travelers consider pets to be family members more so than in the past. This is affecting travel behavior.
what's next for AI in hospitality and why Mews is investing in this space. ... Listen to the episode: Matt Talks Ep 45: What's next for AI in hospitality * Skift Research + McKinsey & Company: Remapping travel with agentic AI
The adoption of artificial intelligence (AI) in travel planning has nearly doubled, rising from 10% last year to 18% in 2025, led by Gen-Z and Millennials . ... Value and affordability shape travellers’ choices Value for money remains a primary driver of travel demand in Europe.
together to share insights, tackle emerging challenges and chart a course for what’s next in corporate travel. ... The data, derived from the 2025 BTI originally unveiled at GBTA Convention in Denver in July, highlights Europe's pivotal role in the global recovery of business travel and accounting for over a quarter
Karen has more than 25 years of expertise in global hospitality technology and online distribution — including managing global accounts in travel and hospitality organizations such as Travelocity and lastminute.com ... He is recognized for his expertise in harnessing AI and SaaS solutions to elevate hotel operations and profitability.
Despite temporary slowdowns due to remote work trends, business travel is rebounding, especially in financial and tech hubs. ... Major players like Marriott, Hilton, and Hyatt continue expanding their luxury portfolios in emerging economies by enhancing guest experiences with innovations like mobile check-ins and AI-driven services
By leveraging AI‑enabled sentiment analysis within a unified PMS, hotels can uncover patterns in reviews, from recurring issues to praise around mobile check‑in or service speed, and turn those insights ... Investing in an all-in-one PMS now ensures that hotels are ready to integrate with AI-powered platforms later (from predictive analytics to automated guest communications) without sacrificing data ownership
Since opening the Palace Engelberg in 2021, he has led the hotel in redefining what Swiss luxury can mean for today’s discerning travelers. ... AI will also support us in process management, daily tasks, and investment planning.
In the AI era, the audience shifts. Our marketing must persuade machines: AI travel agents, voice assistants, and recommendation engines. ... The rise of AI in travel is reshaping how hotels, resorts, and travel partners engage with guests.
The world is inching closer to end-to-end artificial intelligence (AI)-powered travel booking in chat, and the payments layer is essential to achieving that goal. ... The ability to complete transactions in ChatGPT indicates that AI travel distribution is no longer “theoretical,” according to Mike Coletta, senior manager of research and innovation at Phocuswright .
Current trajectory: AI concierges via LLM-powered chat Automated check-in/out kiosks Voice-driven guest service engines in the room Real-time language translation for global travelers Speculation: The ... frameworks must be built into PMS/CRM-level AI design Speculation: Hotels will need a Chief AI & Data Ethics Officer (CAIDEO) role — especially in large chains. 6.
This started back in April with the launch of its smart AI travel assistant ‘AskMe’. ... In this product, multiple specialized AI agents work together to provide users with highly personalized travel planning, delivering a seamless experience similar to having a team of professional travel
Technology plays a central role in simplifying vacation planning and enhancing customer interaction, with investments in proprietary AI tools and seamless integration with Hilton Honors to increase flexibility ... Looking ahead, Gordon Gurnik shared optimism about growth opportunities in the branded residence and fractional ownership sectors.
Technology plays a central role in simplifying vacation planning and enhancing customer interaction, with investments in proprietary AI tools and seamless integration with Hilton Honors to increase flexibility ... Looking ahead, Gordon Gurnik shared optimism about growth opportunities in the branded residence and fractional ownership sectors.
Research among over 2,000 South African travellers reveals that nearly seven in 10 plan to take more or the same holidays in 2026 The use of AI to plan and research holidays has now gone mainstream, and ... AI Goes Mainstream in Travel Planning Artificial intelligence has become a key tool for South Africans planning their next getaway.
AI-powered tools are also more widely adopted in India than elsewhere, with a staggering 87% of leisure travellers saying they are likely to use AI to plan their trips (as opposed to 45% globally). ... This could also go a long way to ensuring that iconic travel sites are preserved, and that tourism in general is developing in a sustainable and responsible manner in the long term. 5.
PARIS - Influence Society, the design-driven digital agency specializing in luxury hospitality, has expanded its collaboration with Altamarea Group to support the online performance of Ai Fiori , the group ... With Ai Fiori operating in one of the most competitive dining markets in the world, the renewed engagement centers on advanced SEO architecture and long-term content strategy, ensuring that the restaurant
AI discoverability follows the same logic. Except it's happening ten times faster. Google took eight years to dominate travel search. ChatGPT did it in two. ... In essence, you’re defining your hotel’s digital identity in the new world of AI travel. That’s why I believe this is the iPhone moment for hotel distribution.
In my previous airline and telcoms world, we used service buses like TIBCO to sit on top of enterprise systems. The upside was the potential of plug and play (although we never actually changed back end ERPs). The downside was extra latency and cost.
With its newly introduced travel-native finance infrastructure Ruby; HotelRunner is breaking boundaries and making bold moves in the travel technology arena. ... Alongside Ruby, HotelRunner continues to empower the travel industry with real-time distribution, AI-driven automation, and data-driven insights, helping hospitality businesses and travel agencies optimize