Tellingly, optimism about AI is often higher in emerging markets than in the developed world, which means the appetite to adopt is frequently strongest exactly where the opportunity to leapfrog is greatest ... Literacy is no longer a specialism; it is the new baseline of employability, and the concept AI Literacy — long championed in our industry by educators such as Ian Millar — belongs in every
The hotel is the company actually providing the room. If the price and conditions are the same, the AI agent should book directly with the hotel instead of through a middleman like Booking.com. Direct booking can give guests: better prices loyalty points and perks easier changes and cancellations more accurate information better customer support.
you put in positions. ... If you walk here into the hotel, whether it is in our two Michelin star restaurant, Flore, or in our Italian trattoria, if it’s not authentic, and if the experience is not authentic, and if the service
allO raised $14M Series A led by Zigg Capital to expand its AI-native POS and operations platform, now active in 1,000+ German restaurant locations, across Europe. ... allO, the AI-native operating system for restaurants, today announced $14 million in Series A funding led by Zigg Capital with participation from new investors LifeX Ventures, Aperture, and Wecken & Cie
Most AI adoption in hospitality has been concentrated in room revenue management, which is important but increasingly insufficient. ... The question is no longer whether AI and robotics belong in restaurant operations.
This directly challenges ideologies embedded in some AI development cultures (particularly transhumanist and posthumanist currents) that implicitly or explicitly value human beings by their efficiency ... partnerships: Hotels, restaurants, and travel platforms that use AI tools must now ask: Who built these systems, and under what conditions?
Why AI Works Best Behind the Scenes The most effective use of AI in hospitality may not be replacing human interaction, but enhancing human performance. ... In this context, AI becomes less about automation and more about amplification.
“AI is coming into that in terms of being able to help chefs forecast ordering, being able to analyse things properly, being able to do menu engineering properly.” ... After introducing self-service kiosks to a restaurant in Manhattan, he found only 10% of people used the kiosk. “Everyone else was quite happy standing in the queue.” Why?
In November 2017, The Shed at Dulwich was the top-rated restaurant in London on TripAdvisor. ... Generative AI produces confident misinformation instantly at volume, in a register that mimics deep expertise.
just been asked to invest in the AI roadmap. ... HSMAI Foundation research finds a hospitality AI talent readiness gap. Students report self-teaching AI through experimentation but rate their academic programs' AI preparation at just 2.78 out of 5.
The AI solution can handle common guest requests such as housekeeping, extra towels, wake-up calls, restaurant hours, in-room dining, maintenance requests, and general hotel questions without putting guests ... In addition to AI Voice, the partnership also includes Innspire’s AI Concierge platform, which already manages guest conversations across SMS, WhatsApp, Facebook Messenger, and in-app messaging for
A recap of HumanX Summit 2026 Day Two, covering staff retention, burnout, guest experience design, regenerative tourism metrics, and one speaker's outright rejection of AI in restaurants. ... Part of that is who was in the chair.
The hospitality industry is racing to deploy AI. Every week seems to bring another announcement. AI concierges. AI booking assistants. AI-powered guest messaging. AI-generated recommendations. ... Information lives in silos. Policies sit in PDFs. Amenities drift across platforms. Restaurant hours update on one channel but not another. Renovation details linger online years after completion.
In his parents' generation, a Sunday restaurant meal was the rare thing. In his own, cooking at home with a good bottle of wine is. ... The senior people in the room cannot agree on what the AI threat actually is Three speakers, three different readings of what AI is doing to hospitality.
Jennifer Porter AI and robotics are still very much in a "wild west" phase in hospitality; there's not yet a clearly defined playbook for how to implement them effectively. ... Where the industry falls short is in applying AI directly to revenue-generating strategies.
Give people a way to start a conversation without requiring them to finish it in one sitting. A deep FAQ hub. Not spa hours and restaurant reservations. ... AI can help generate this content, and it also makes the site more visible in the kind of conversational, question-based searches that now dominate how people research venues.
The Middle East hospitality industry is witnessing a remarkable shift in leadership, innovation, and workplace culture, with women increasingly taking center stage in shaping the future of hotels, restaurants ... The women featured in this year's PowerList are contributing significantly to the growth and evolution of the Middle East hospitality industry.
At Revinate’s user conference this year in Phoenix, that single question set the tone for one of the biggest conversations happening in hospitality right now: What happens when AI changes how guests discover ... Tune in to discover why the hotels that win won’t just adopt AI faster, they’ll build the clean data foundation that makes AI actually work.
FPG's CheckMax uses AI coaching and e-learning to train hotel restaurant servers in suggestive selling, targeting 5–15% revenue-per-guest increases with integrations for Oracle Micros, Toast, and Square ... We're bringing that same expertise to restaurants-addressing a major gap in structured sales and service training.
But AI is making an impact, behind the scenes at least. At Crieff Hydro Family of Hotels, a bot is handling 24 repetitive tasks in reservations, fixing booking data and clearing admin. ... Drawn to the energy and connection of working in a nightclub, she switched from a business degree to a hospitality one, and started out in events at the Sheraton hotel in Edinburgh.