Specialising in spa, leisure and activities and integrating well with the best solutions in adjacent areas, from PMS to revenue management to restaurant booking, produces a stronger result. ... Six years in, no legacy debt, a technical co-founding team, and a culture of AI curiosity across every department.
Debates around AI in the foodservice industry have accelerated in recent years, but what industry professionals really need is clarity. ... AI is becoming increasingly popular in the foodservice industry because it assists when restaurants are short-staffed, operational costs rise, and the need for greater efficiency grows.
Guest Experience Interacting with conversational AI such as NLP chatbots is increasingly common in the booking phase, with 37% of travelers using AI tools such as ChatGPT to plan trips . ... The appeal is understandable, with AI being able to craft personalized itineraries in a matter of seconds in any language.
For Whittlebury Park, it’s all about honing in on each business strand in turn. ... Even before AI became mainstream, they were ahead of the curve and future-proofed the website for AI’s arrival to ensure ongoing visibility.
José Luis Alonso Martínez, Director of Muralto Madrid Princesa Serviced Apartments Beyond cashback income generation, SwiftPay includes built-in AI-powered invoice reconciliation designed ... It’s a structural shift in how hotels think about supplier spend.
The truth, as ever in hospitality, sits somewhere in between. Hospitality will not be taken over by AI. ... The real role of AI in hospitality today In practical terms, AI already plays a role across hospitality technology stacks, from revenue management systems and workforce scheduling to marketing automation
First: travel is too complex for AI to handle end-to-end. Too many variables, too much emotional nuance, and too many things that go wrong in ways no chatbot could anticipate. ... AI Mode offers agentic booking for restaurants, appointments, and events in the US.
So in this case, AI-assisted summaries and prioritizing call queues becomes really important. ... in all the trends that you’ve called out within your report — I think AI-assisted voice workflows, because AI can help with call prioritization.
In a strongly competitive hospitality industry, independent hoteliers need to base strategic decisions on accurate data in order to attract more guests and stay profitable. ... Flexible check-in and check-out: Flexible check-in and check-out times can be a valuable perk for guests.
With the prime focus to elevate the in-stay guest experience, it provides a modern Agentic AI enabled chat-based interface for our guests to interact with our intelligent digital channel. ... Yet today’s traveller is just as interested in the destination as in the room itself. With AI Agents, that boundary disappears.
Where AI Fits In, Not Instead Of Humans, Alongside Them AI isn’t the enemy of humanity in hospitality; it’s a force multiplier. ... In that sense, mindfulness and AI are complementary. Mindfulness teaches presence . AI handles the process . Together, they elevate service in a way neither could alone.
Image Resolution and Size Image size plays a critical role in how visuals are displayed across channels. ... Most importantly, it prepares hotels for an AI mediated future.
Hotels must digitize all experiences to compete, as AI only recognizes machine-readable assets; otherwise, they’re invisible in searches. ... You are effectively invisible for any search that isn’t purely “heads in beds.” To remain relevant in an AI-driven search, your entire property must be part of the digital conversation. 3.
These are not edge cases in a world where travellers increasingly expect precise answers immediately. In the moment a hotel cannot answer, confidence drops. ... Then “human-to-AI,” which is the chatbot era. The next step is “agent-to-AI,” where a user sets a goal and an assistant goes off to execute it.
Positioning for the AI-driven software era Today, advances in AI are rapidly reshaping the technology landscape. ... The move from cloud to AI represents a structural shift in how software is built, deployed, and used.
Fairmont Empress: An iconic hotel in Victoria, British Columbia, which opened in 1908. Fairmont Royal York: In Toronto, this grand hotel opened in 1929. ... For example, the Breakers is a main stay in Palm Beach, Florida, the Broadmoor in Colorado Springs, Colorado and the Greenbrier in White Sulphur Springs, WV.
restaurant and nightlife representation. ... He has been ranked by Chambers USA in Leisure & Hospitality from 2022 to 2025 and recognized by Best Lawyers in America® for 2026.
In his role, he has oversight of everything from controlling the entrance to the carpark to the application of AI. You need to know how to play several instruments, he said. ... In turn, they’ll grow your hotel business and elevate the guest experience in the process.
The next, it’s local AI agents like OpenClaw executing full workflows on a local device. It’s amazing. But it’s also messy. This puts hotels in a difficult spot. ... Right now, most AI is still probabilistic . That means it gives you a result that is likely to be right, not guaranteed. In marketing, that’s fine.
Among these is “AI psychosis,” a term used by mental health professionals to describe situations in which close, repeated interactions with human-like AI can worsen or even trigger delusional thinking. ... Recommendations for Safe and Responsible Use The point here isn’t to fear or shun AI in hospitality—far from it.